Information to help solve your IT problems, and how to report problems or request services.
Connect to IT as a distance student
Once you have completed Registration, activated your University IT account and set up Multi-Factor Authentication you will be able to access essential services.
Set up Multi-Factor Authentication
As soon as you have completed Registration and your University IT account has been activated, you must set up Multi-Factor Authentication (MFA) on your IT account.
Please note that occasionally an IT account may take up to 72 hours to be activated.
MFA provides an extra layer of security when you log in to some University applications, including Office 365 (e.g. Outlook, OneDrive, Teams etc.), MyLab (virtual PC Lab), and VPN (required if you need access to specific applications from off campus).
Once you have set up MFA you will be able to generate One-Time Passwords (OTPs) to enter if prompted when logging in to applications that use MFA. If you don’t set up MFA you may be unable to access some University applications until you have set it up.
Accessing essential services
Once you've completed Registration and your University IT account is activated you'll be able to log in to these essential services.
You must have set up Multi-factor authentication (MFA) on your IT account in order to access some of these services.
For resources and information relating to your studies
Details of essential IT services. Accordion
Moodle – course modules, materials, appraisals and meeting records
Moodle is used by undergraduates and taught postgraduates to access modules online that can include course materials, recorded lectures, online discussions and assignment submissions.
Research postgraduates use Moodle for appraisals and recording supervision meetings.
Student Portal – personalised access to services and information
The Student Portal provides easy access to your email, Moodle, timetable, personalised student news, library loans and more.
iLancaster – the Universitiy’s mobile app, including attendance check-in
iLancaster, our mobile app, provides access to a range of services, including timetable, information about campus facilities, and an attendance check-in feature for udergraduates and taught postgraduates to register attendance at timetabled teaching sessions.
If you've been using iLancaster as an applicant, after setting up your University account as part of the Registration process you must log out of iLancaster, then log back in using your new University IT account username and password. This will give you access to all the services in iLancaster that you need.
Details of services for access to software Accordion
- Software – access to lots of site licensed applications
MyLab – access software on your device via a virtual PC Lab computer
MyLab gives you access to software on your device via a virtual PC Lab computer (just like you'd get in the Library and Learning Labs if you were on campus) from anywhere online via a web browser.
Details of other essential IT services. Accordion
Email – your Uni email, including via the web and on your mobile devices
Microsoft Outlook email is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.
Teams – your online meetings, chat and collaboration
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
OneDrive – your secure personal file storage
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.
Connect Lancaster - enquiries and support from your department, college and student services
Connect Lancaster is an online centre for enquiries and support to get help from your college, department, or student support services.
eduroam - how to connect to Wi-Fi if you visit campus
Make sure you follow the instructions to connect securely to eduroam and to know you've using the correct login details.
MyAccount - information about your personal IT account
MyAccount provides information about your personal IT account, including your University email address and your username format for logging in to Office 365.
Get IT help and support
What to do if you’re having IT problems.
Check your Portal notifications or ISS Twitter to find out about issues affecting IT services.
Improve your digital skills
Access free training, information and guidance to get the IT skills you need.
Training for a range of topics. Information sessions, webinars, and short online courses.
How to get the most out of digital technology and look after your digital wellbeing.
Staying safe online and protecting your devices and information.