Students using IT

Connect to IT as a distance student

Once you have completed Registration, activated your University IT account and set up Multi-Factor Authentication you will be able to access essential services.

Set up Multi-Factor Authentication

As soon as you have completed Registration and your University IT account has been activated, you must set up Multi-Factor Authentication (MFA) on your IT account.

Please note that occasionally an IT account may take up to 72 hours to be activated.

MFA provides an extra layer of security when you log in to some University applications, including Office 365 (e.g. Outlook, OneDrive, Teams etc.), MyLab (virtual PC Lab), and VPN (required if you need access to specific applications from off campus).

Once you have set up MFA you will be able to generate One-Time Passwords (OTPs) to enter if prompted when logging in to applications that use MFA. If you don’t set up MFA you may be unable to access some University applications until you have set it up.

Instructions for setting up MFA

Student using laptop and mobile phone

Accessing essential services

Once you've completed Registration and your University IT account is activated you'll be able to log in to these essential services.

You must have set up Multi-factor authentication (MFA) on your IT account in order to access some of these services.

For resources and information relating to your studies

Details of essential IT services. Accordion

For software

Details of services for access to software Accordion

Other services

Details of other essential IT services. Accordion

Get IT help and support

What to do if you’re having IT problems.

  • Help and support

    Information to help solve your IT problems, and how to report problems or request services.

  • IT service issues

    Check your Portal notifications or ISS Twitter to find out about issues affecting IT services.

Improve your digital skills

Access free training, information and guidance to get the IT skills you need.