Windows 10 rollout

Windows 10 (the latest Microsoft operating system) has been rolled out to 80% of ISS supported Windows computers.

Between now and January 2020 (when Microsoft stops supporting Windows 7) we are reducing, then withdrawing, our support for all Windows 7 computers. So if you have:

  • An ISS supported Windows 7 computer - please contact the ISS Service Desk to arrange to have it upgraded to Windows 10.
  • A University owned (but non-ISS supported) Windows 7 computer - please discuss an upgrade to Windows 10 with your local IT team.
  • A personal computer running Windows 7 (not owned by Lancaster University) - see information on the Microsoft website about installing Windows 10.

If you are unsure if your computer is an ISS-supported one, see information to help you find out.

ISS supported Windows 7 computers

Unitl 31 December 2019

  • ISS no longer provides guaranteed support for services and software on ISS supported Windows 7 computers, e.g. we don’t test software or service changes for Windows 7 compatibility.
  • When issues on ISS supported Windows 7 computers are reported to us, the normal course of action is for our IT engineers to rebuild it with Windows 10 rather than work to fix the issue.

From 2 January2020

  • Access to the University network will be removed for ISS supported computers that are still running Windows 7.

 

Windows 7 computers that are not ISS supported

  • ISS no longer provides guaranteed support for services and software on University owned non-ISS supported Windows 7 computers, e.g. we don’t test software or service changes for Windows 7 compatibility. 

On 2 January 2020

  • ISS will start to prevent access to the University network for computers that are still running Windows 7. This includes personal computers as well University owned non-ISS supported ones.

 

If you are responsible for a non-ISS supported / experimental computer connected to the University IT network you should arrange for an upgrade to Windows 10 in advance of 2 January 2020.