Welcome to Lancaster.
The IT services listed below are important in getting you connected as a new staff member. It's not an exhaustive list, and colleagues in your department should point you in the right direction for other IT services that are needed in your role. Alongside the services we've listed, there's a short video to give you a flavour of IT at Lancaster, and links to IT help and support you might need.
You're going to need your University Account username and password in order to connect to many of our IT services. Shortly after signing your University contract, once you are within 3 months of your start date, you should receive emails from us inviting you to set up your account.
About your account
Your University account provides access to a range of systems and services.
Your University Account username and password authenticate your access to the University network and to a range of systems and services. You can use your University card to release printing.
Access your University email
Lancaster staff use Office 365 for their University email.
You can access your Office 365 email on a PC or Mac using Outlook, or via a web browser using the Outlook Web App. To access your University email on a mobile device install the Outlook mobile app.
Learn where to store your work
Our secure storage means no need to store work on the hard drive of your PC.
We give you personal and departmental file storage on our servers and unlimited storage in the cloud using LU Box. We've also created an interactive tool to help you decide the best place to store particular files.
Set yourself up for printing
Set yourself up to connect to our networked printers across campus.
Once you’re set up, you can send your work to print, then release it out at the printer of your choice. You can even send to print from a mobile device. Our printers will also let you photocopy, and scan to email.
Find out how to access software
We have a wide range of site licensed software that you can access.
On Windows PCs you can access many software applications on demand via the Internet using AppsAnywhere. All staff can install Microsoft Office applications on multiple personal devices.
See how to access software
Connect to our secure Wi-Fi
Connect to eduroam Wi-Fi in offices, teaching and social spaces on campus.
When you connect to eduroam Wi-Fi for the first time, follow the instructions carefully to ensure you enter your username correctly because it uses a different format to your usual University account username.
Access the Staff Intranet
The Staff Intranet is your easy route to University information and systems.
As well as seeing information and news from around the University, there's a My Area tab providing quick access to personal details of your purchase requests, room bookings, expenses, HR information and more.
Develop your digital skills
There's a wide range of IT training to help you develop the skills you need.
Types of training available include in-depth taught courses, short demonstration style sessions and drop-ins. There's also a large number of online courses if you'd really prefer to learn at your own pace.
See IT training options
Download the iLancaster app
Download our free iLancaster mobile app or view it on the web.
Log in to the 'Student/Staff User' profile for personal features such as Timetable (if you're teaching staff), MyAccount and Library. There's also a City Coast and Countryside profile with information for local residents.
Help and support from the ISS Service Desk.
Help with your University account password.
IT news (including service issues) on Twitter.