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Get connected to IT

How to get connected and get help as a new student.


Get Connected

To connect to the majority of the services shown you'll need your University account username and password. 

Connect your laptop and mobile devices securely to eduroam wi-fi.

Connect to eduroam

Connect to the IT network in your room on campus using a network cable.

How to connect to ResNet

Access University email using the Outlook web app or Outlook mobile app.

How to access email

Connect to the Student Portal for easy access to important services.

Access the Student Portal

Set up your device then check in to timetabled sessions using iLancaster.

How to set up and check in

Install Microsoft Office and (on Windows PCs) launch applications online.

How to access software


Book onto an Introduction to IT Services session to help you get connected at Lancaster, or take the Introduction to IT Services online course at any time.


Get IT help

Report a problem, request or search for help, and change your password.

How to get IT help

Protect your University account and devices from security threats and viruses.

How to keep your account secure

Access free workshops, info sessions and online courses to improve your IT skills.

How to improve your digital skills

Access services that enable you to store and share your work securely.

How to keep your work safe

Use our cost-effective Workshop to get your IT devices repaired on campus.

How to get your device repaired