Fines and Charges
We only fine you if you return a recalled book or a laptop after the due date/time. A book is recalled when someone else has requested it; laptops are in heavy demand. If people return these late, they are inconveniencing other students and university staff. We'd much rather not charge fines but they are there to encourage considerate use of library resources. If a book has been recalled we will have emailed you a new due date which replaces the original one. We don't charge fines on non-recalled books but we do encourage you to renew or return them on time.
How to avoid fines
- check your university email every day for emails that tell you your book has been recalled; these are headed Your Library book - Recall and/or Change of due date. We will also email you a Weekly account statement on a Monday which indicates if any of your books are recalled and/or overdue. Make sure emails from email@example.com go into your Focused inbox.
- make a note of the time you borrow a laptop; you will start incurring fines if it is not returned within three hours
- check My Library Account on the library website for due dates/times
- renew or return your books before they are due back so you get the full period to return them if they are recalled. If a book is overdue, you will start incurring fines the day it is recalled.
- if you are having a problem returning a book on time, please contact us before it is overdue
More information on Request and Recalls and Renewing your Books.
|Category||Fine Per Item||Maximum|
|Recalled items||£2.00 per day from the new recalled due date or from the date of the recall if the book is overdue||£10.00|
|Laptops||£1.00 per hour or part hour||£20.00|
If your fines total more than £10 you will not be able to borrow.
Other library charges
You may incur other charges, eg if a book is very overdue. Please see the information on Lost Books and Replacement charges.
Feel that a fine or charge is unfair?
The Library Rules refer to loans and fines as follows:
5.4 A user who fails to return a book when requested to do so by the Library shall be liable to a fine which will increase with time. The rate of fines is determined and published by the Library.
The Library will endeavour to apply its fines policy uniformly, equally and fairly. Fines may be waived or reduced where exceptional circumstances apply. In considering whether to cancel or reduce a fine or other charge, the Library will take into account factors such as substantiated illnesses or other compassionate circumstances.
If you wish to discuss your fine, please go to the information point on A floor. The staff can explain why you incurred it. If you feel you have a case for not having to pay it, you can email firstname.lastname@example.org to discuss it with a senior member of staff. If they feel that the fine was incurred fairly in line with library policy but you are unhappy with this decision, you may lodge a formal appeal. This should be made in writing (either by email or letter) to Regina O'Brien (Assistant Director, Operations and User Services). You should explain your case in detail and any extenuating circumstances. An Appeals Committee comprising the Assistant Director or other authorised person and two other senior members of Library staff (but not including the member of staff who made the original decision) will normally consider this within seven days. You have a further right where you consider the Procedure adopted by the Appeals Committee to have been unfair for the matter to be heard by the University Dean.