Students on woodland trail

Supporting our students

A friendly support network

Last Updated: 10 August 2020

As a Lancaster student, you can call upon a large support network that includes Student Reps, College Managers, Wellbeing Officers and Accommodation Managers. This ensures you always have a friendly face to talk to and that you get the right support at the right time. Our wellbeing and support page shows all the support options available to you.

We can help with some of the hard stuff

Our student support will be offered via a ‘blended’ approach, offering as much in-person support as possible. You will be able to access all our student support services online, including Wellbeing, Finance and Careers support. You can find out how to access all of these services using the Student Services Directory.

Support from your academic department and faculty

Your degree will be delivered by academic staff based within one or more academic departments. Most departments have advisers, called Directors of Studies or Academic Advisers. They can help with any problems you may have with registration, reading lists, timetables and course material.

Each academic department is part of one of four faculties at Lancaster. Support is available to you at both department level and faculty level and is there to ensure you are genuinely supported as a member of the University learning community. Visit our faculties and departments to find out more.

We'll support you to find a great job at the end of your studies

We will provide careers support that you can access for life, equipping you with the skills and connections to build a successful career. A big part of going to University is about securing a brighter future for yourself. We are recognised as being a leading University for graduate prospects. During the summer term, we have continued to deliver careers support to our students, including CV clinics and remote in-company work placements. Visit our careers service to find out more.

Our fun and supportive college network

You will be a member of a college at Lancaster University. Our collegiate structure means that you have a network outside of your academic department that offers you an extra layer of help and support. Discover more about our colleges.

Health facilities

We have a medical practice on campus staffed by doctors and nurses. Any student who feels unwell can also get immediate support from the National Health Service (NHS) 111 service. Lancaster Royal Infirmary (a large hospital) is located about three miles from campus near the city centre. Visit our health services to find out more. Our Connect Lancaster app is a great resource to keep in touch about your health and wellbeing, and where you can request support from the University and your College.

If you develop symptoms of coronavirus (Covid-19), self-isolate yourself, advise anyone you live with, and request a test online. Everyone on campus has a responsibility to both themselves and others to comply with the current UK government guidelines during this pandemic and as such if you do have any concerns whilst on campus then we advise you to use the Connect Lancaster app to request support.

We will work to support those with complex health issues and/or are shielding and discuss your needs regarding accommodation and studying. Contact if you have any questions or want advice regarding this.