Professor Juliana Sutanto


Research Interests

I graduated from School of Computing, National University of Singapore (NUS) with a PhD degree in Information Systems. After graduation, I joined ETH Zurich in Switzerland as Chair of Management Information Systems. In August 2015, I moved to Lancaster University as Professor in Information Systems.

My research expertise is on system design, users' behavioural analysis (both quantitative and qualitative data), data management, and data visualisation. I am a recipient of Informs ISS Design Science Award on privacy-safe design. I am currently developing research direction on societal innovation and digital governance in the context of smart parks, data-driven innovation, community resilience, and disaster management through active local and international stakeholders’ engagement.

I am a Director of MSc. E-Business and Innovation and Co-Director of the Connected Communities Research Lab (CCRL). In 2018, my co-authored report on Smart Parks (bringing smart technology to the green spaces) received wide media coverage such as the BBC and Sky News in UK, and abroad. In 2019, I co-authored another report on Greenside Lead Mine (Smart Heritage Destination) that also received wide media coverage. In early 2019, I co-organised a workshop in the United Nations Conference Centre in Bangkok within the framework of Accelerating Impact for Disaster Management and Emergency Response (AIDE-Response). The workshop was attended by representatives from ASEAN Coordinating Centre for Humanitarian Assistance (AHA Centre), disaster management authorities of the three most vulnerable countries in the region (Philippine, Indonesia, and Myanmar), NGOs, and UN agencies (FAO, UNESCAP, UNICEF). These reports and workshop are driving the development of my research on societal innovation and digital governance.

In the information systems research community, I am currently an Associate Editor in MIS Quarterly and Editorial Board Member in Journal of Association Information Systems, Journal of Strategic Information Systems, and IEEE Transactions on Engineering Management. I also served as Track Chairs in numerous conferences.

Selected Publications

Does knowledge retrieval improve work efficiency?: An investigation under multiple systems use
Sutanto, J., Liu, Y., Grigore, M., Lemmik, R. 06/2018 In: International Journal of Information Management. 40, p. 42-53. 12 p.
Journal article

A media symbolism perspective on the choice of social sharing technologies
Liu, Y., Tan, C.H., Sutanto, J. 05/2018 In: Electronic Commerce Research and Applications. 29, p. 19-29. 11 p.
Journal article

Attention allocation in information-rich environments: the case of news aggregators
Dellarocas, C., Sutanto, J., Calin, M., Palme, E. 09/2016 In: Management Science. 62, 9, p. 2543-2562. 20 p.
Journal article

Selective attention to commercial information displays in globally available mobile application
Liu, Y., Tan, C.H., Sutanto, J. 1/06/2016 In: Journal of Global Information Management. 24, 2, p. 18-38. 21 p.
Journal article

Manipulative imputations in a distributed decision support setting: the effects of information asymmetry and information aggregation complexity
Malekovic, N., Sutanto, J., Goutas, L. 05/2016 In: Decision Support Systems. 85, p. 1-11. 11 p.
Journal article

Engaging consumers in ethical consumption: The effect of real-time environmental information on eco-friendly consumer choice
Giddens, L., Goutas, L., Leidner, D., Sutanto, J. 7/03/2016
Conference contribution/Paper

The building blocks of a cloud strategy: evidence from three SaaS providers
Goutas, L., Sutanto, J., Aldarbesti, H. 01/2016 In: Communications of the ACM. 59, 1, p. 90-97. 8 p.
Journal article

Empirical investigation of relational social capital in a virtual community for website programming
Tan, C.H., Sutanto, J., Tan, B.C. 05/2015 In: ACM SIGMIS Database. 46, 2, p. 43-60. 18 p.
Journal article

Investigating task coordination in globally dispersed teams: a structural contingency perspective
Sutanto, J., Kankanhalli, A., Tan, B.C. 05/2015 In: ACM Transactions on Management Information Systems. 6, 2, 31 p.
Journal article

Leveraging O2O commerce for product promotion: an empirical investigation in mainland China
Phang, C.W., Tan, C.H., Sutanto, J., Magagna, F., Lu, X. 11/2014 In: IEEE Transactions on Engineering Management. 61, 4, p. 623-632. 10 p.
Journal article

Uncovering the relationship between OSS user support networks and OSS popularity
Sutanto, J., Kankanhalli, A., Tan, B.C. 08/2014 In: Decision Support Systems. 64, p. 142-151. 10 p.
Journal article

Toward location-aware Web: extraction method, applications and evaluation
Hess, B., Magagna, F., Sutanto, J. 06/2014 In: Personal and Ubiquitous Computing. 18, 5, p. 1047-1060. 14 p.
Journal article

Online group-buying: business models, literature review and directions for future research
Liu, Y., Sutanto, J. 02/2014 In: ACM SIGMIS Database. 46, 1, p. 39-59. 21 p.
Journal article

Addressing the personalization-privacy paradox: an empirical assessment from a field experiment on smartphone users
Sutanto, J., Palme, E., Tan, C.H., Phang, C.W. 2014 In: MIS Quarterly. 37, 4, p. 1141-1164. 24 p.
Journal article

Mobile social networking application viability: a research framework
Phang, C.W., Sutanto, J., Tan, C.H., Ondrus, J. 2014 In: International Journal of Accounting and Information Management. 22, 4, p. 321-338. 18 p.
Journal article

Using personal communication technologies for commercial communications: a cross-cultural investigation of email and SMS
Tan, C.H., Sutanto, J., Phang, C.W., Gasimov, A. 28/04/2014 In: Information Systems Research. 25, 2, p. 307-327. 21 p.
Journal article

The influence of user interaction and participation in social media on the consumption intention of niche products
Phang, C.W., Zhang, C., Sutanto, J. 12/2013 In: Information and Management. 50, 8, p. 661-672. 12 p.
Journal article

Understanding Chinese online users and their visits to websites: application of Zipf's law
Jiang, Q., Tan, C.H., Phang, C.W., Sutanto, J., Wei, K.K. 10/2013 In: International Journal of Information Management. 33, 5, p. 752-763. 12 p.
Journal article

Knowledge Seekers' and Contributors' Reactions to Recommendation Mechanisms in Knowledge Management Systems
Sutanto, J., Jiang, Q. 07/2013 In: Information and Management. 50, 5, p. 258-263. 6 p.
Journal article

The effects of network ties on relational social capital and knowledge contribution in virtual local community
Sutanto, J. 2013 In: Journal of Global Information Management. 21, 3, 18 p.
Journal article

Managing mobility for business value
Leidner, D., Pan, S.L., Sutanto, J. 12/2012 In: MIS Quarterly Executive. 11, 4

An empirical assessment of second life vis-à-vis chatroom on media perceptual assessment and actual task performance
Tan, C.H., Sutanto, J., Phang, C.W. 08/2012 In: IEEE Transactions on Engineering Management. 59, 3, p. 379-390. 12 p.
Journal article

Buyers’ purchasing time and herd behavior on deal-of-the-day group-buying websites
Liu, Y., Sutanto, J. 06/2012 In: Electronic Markets. 22, 2, p. 83-93. 11 p.
Journal article

Facilitating knowledge sharing through a boundary spanner
Peng, Y., Sutanto, J. 06/2012 In: IEEE Transactions on Professional Communication. 55, 2, p. 142-155. 14 p.
Journal article

Eliciting a sense of virtual community among knowledge contributors
Sutanto, J., Kankanhalli, A., Tan, B.C. 10/2011 In: ACM Transactions on Management Information Systems. 2, 3, 17 p.
Journal article

Emergent leadership in virtual collaboration settings: a social network analysis approach
Sutanto, J., Tan, C.H., Battistini, B., Phang, C.W. 10/2011 In: Long Range Planning. 44, 5-6, p. 421-439. 19 p.
Journal article

Deriving IT-mediated task coordination portfolios in global virtual teams
Sutanto, J., Kankanhalli, A., Tan, B.C. 06/2011 In: IEEE Transactions on Professional Communication. 54, 2, p. 133-151. 19 p.
Journal article

Dr. Jekyll vis-à-vis Mr. Hyde: personality variation between virtual and real worlds
Sutanto, J., Phang, C.W., Tan, C.H., Lu, X. 01/2011 In: Information and Management. 48, 1
Journal article

Do the means and the source matter?: a study on the actual usage of digitally disseminated coupons
Gasimov, A., Sutanto, J., Tan, C.H., Phang, C.W. 2010 In: AIS Transactions on Human-Computer Interaction. 2, 1, p. 1-15. 15 p.
Journal article

Change management in inter-organizational systems for the public
Sutanto, J., Kankanhalli, A., Tay, J.Y., Krishnamurthy, R., Tan, B.C. 2008 In: Journal of Management Information Systems. 25, 3, p. 133-176. 34 p.
Journal article

Senior citizens’ acceptance of information systems: a study in the context of e-government services
Phang, C.W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B.C., Teo, H.H. 11/2006 In: IEEE Transactions on Engineering Management. 53, 4, p. 555-569. 15 p.
Journal article

The role of IT in successful knowledge management initiatives
Kankanhalli, A., Tanudidjaja, F., Sutanto, J., Tan, B.C. 09/2003 In: Communications of the ACM. 46, 9, p. 69-73. 5 p.
Journal article

  • Centre for Technological Futures
  • Centre for Transport & Logistics (CENTRAL)
  • DSI - Society
  • Information Systems