Access counselling services
Find out about our counselling and wellbeing services
ASK (Advice, Support and Knowledge) Service
The ASK Service is your one-stop student enquiry service. Staff can offer you guidance on a wide range of personal and academic issues and make appointments with specialist staff where needed.
Our services
ASK, formerly the Base, is a student enquiry desk for Student and Education Services. You can contact the ASK Service via chat, phone, appointment or email. For in person support or to collect your replacement student ID card, please visit the Student Information Desk in the Learning Zone (10am-3pm).
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Disabilities team
Find out about our Disability Service
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Name change
Register a change of name. For current students and alumni.
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Name and gender change
Register a change of name and gender. For current students and alumni.
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Download your official University documents
During your studies you may want a document such as a Registration Certificate (proof of student status) or Confirmation of Results.
Opening times
Monday-Friday 9am–5pm
Out of hours
Virtual Student Information Desk: lancaster.ac.uk/student-info
Appointments
Book a 10 minute appointment with the ASK Service
Live Chat
Chat with us in the below box. Please do not share any personal or confidential information over this chat. If you wish to discuss something personal or confidential then please email ask@lancaster.ac.uk