Three students in the Student Services Hub

ASK (Advice, Support and Knowledge) Service

The ASK Service is your one-stop student enquiry service. Staff can offer you guidance on a wide range of personal and academic issues and make appointments with specialist staff where needed.

Our services

ASK, formerly the Base, is a student enquiry desk for Student and Education Services. You can contact the ASK Service via chat, phone, appointment or email. For in person support or to collect your replacement student ID card, please visit the Student Information Desk in the Learning Zone (10am-3pm).

An introduction to in-person and online information and advice services at the University

Information and advice services

Opening times

Monday-Friday 9am–5pm

Out of hours

Virtual Student Information Desk:


Book a 10 minute appointment with the ASK Service

Live Chat

Chat with us in the below box. Please do not share any personal or confidential information over this chat. If you wish to discuss something personal or confidential then please email

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