The University has a legal duty to maintain your confidentiality.

Will information about me be kept confidential?

Data about the content of your sessions is recorded for clinical purposes and service reports, and background demographic information is recorded for monitoring purposes. This data is kept securely in compliance with the General Data Protection Regulation (GDPR and the Data Protection Act 2018). All records are destroyed after seven years.

Are there any exceptions?

Exceptions can be made in certain circumstances. These are outlined under Articles 6 and 9(2) and Schedules 1-3 of the Data Protection Act 2018.

What is confidential?

Any medical information that the service receives will usually be kept fully confidential but may be used to support students, for example in cases where a student might be unwell and the University is needing to consider medical information to assess whether a student is well enough to study.

What can be shared?

Information could be shared to facilitate putting reasonable adjustments in place, this would be with your agreement.

Information can be shared with other University services/third parties (e.g. NHS, Ambulance service, Police, etc.) where there are serious concerns for your personal health and safety or the safety of others. We would not require your prior approval to do this.

All our Counsellors adhere to the Ethical Framework of the British Association for Counselling & Psychotherapy. Our Mental Health Advisors adhere to the Standard of Conduct of the Nursing and Midwifery Council or the Health and Care Professions Council. And our Cognitive Behavioural Practitioners adhere to the Standards of Conduct of the British Association of Behavioural and Cognitive Psychotherapies. Please be aware that occasionally, sessions may be recorded to ensure continuing professional development in accordance with our governing professional bodies. We will always seek your consent before recording a session.

Can I access my notes?

Under the data protection legislation, you may access all notes kept concerning you. However, this does not extend to references or generally, information relating to third parties. You can request access by getting in touch with the University's Information Governance Manager. You may wish to view the University’s Student Privacy Notice and the Data Protection Policy.