Increasing our organisational agility and resilience to withstand shocks has proven to be more critical than ever. To further enhance this, we will need to plan more strategically and selectively than in the previous period. Additional income generation may be required in particular areas, be it student recruitment, or via ambitious funded research. We will also need to innovate to optimise our systems and processes so that we can deliver maximum value in support of the student experience, our students’ wellbeing, education and research. In pursuing this agenda, we will also explore new forms of partnership, unconstrained by historical relationships and forms of collaboration.

Our ability to support choice, variety and participatory decision-making to the levels the University has done so historically will be challenged in the coming years. Questions about the nature, scale and shape of growth across the Bailrigg student body, by level of study, at our international campuses and online, as well as changed ways of working, will all challenge our current models and the operation of our professional support services. Our objectives will be to:

• seize the opportunity to innovate, to modernise and to address questions of organisational shape, scale and selectivity;
• actively develop our organisational structures, processes and services to enhance our efficiency and take advantage of opportunities to act entrepreneurially, particularly where these can contribute to the regional economy more broadly, and;
• develop our services and approach in support of our core purpose and to consolidate our position amongst the UK’s leading research-intensives.

The core strength of the University is its people. People and Culture Plan (PDF 2MB) will continue to focus on our ambition of attracting, developing and retaining the best staff to work with us. We will deliberately seek to ensure our workforce profile represents our values and the communities which we work alongside.

We plan to create the conditions and structures that enable our staff to be truly excellent and fulfil their career ambitions in an environment that supports their personal and professional development. We will also work to support staff wellbeing as we embrace new ways of working and maintain our position as an employer of choice. In support of these goals a refreshed People Plan will be developed during 2021.

We will consider opportunities to refocus our campuses on the student experience, world-class research and integration with local enterprise, deploying digital technologies to support agile working. Circumstances have provided us with the opportunity to reflect on our experiences of working, teaching and learning remotely, the impact on us as individuals and as a wider community, and what this means for how we undertake research, teaching, learning and professional service support in the future.

An agile approach to work, underpinned by digital innovation, has the potential to contribute to our environmental sustainability and support equality and diversity, particularly for those with caring responsibilities. Such an approach may also create strategic opportunities by releasing space to be repurposed to support our core activities, our engagement, and partnership work.

To explore these potential opportunities, we will reimagine working practices, supported by digital delivery and focused initially on our Bailrigg campus. In so doing, we will work with staff and students to consider the range of perspectives on potential opportunities to ensure they are aligned with our wider corporate goals and enhance the student and staff experience and the campus culture at Bailrigg. It will be imperative that such change supports and enhances our campus as a vibrant and dynamic place to live, study and work.

Our innovative use of digital technologies will be critical to securing a competitive edge. We will think and act digitally, embracing digital technology in all our activities. This will support us to improve our connectivity to partners and deliver innovative digital learning environments for our students and alumni. It must also deliver efficient and highly effective digital ways of working for our staff. Embracing digital opportunities will enable us to better build communities across our global organisation.

Supported by a data and analytics strategy, our use of digital technologies will be central to our reimagining of the campus and to:

• Focusing on student journeys - to enhance the student experience, deliver support and wellbeing services and ensure a smooth and seamless student experience from the point of initial enquiry to graduation.
• Harnessing opportunities in digital provision - to support delivery across campuses in support of a global student experience, as one aspect of our reduced carbon emissions and to support ‘micro-credits’ and other forms of short programmes which encourage life-long learning and career development.

Our global network of campuses in China, Malaysia, Ghana and Germany contribute to our cultural diversity and opportunities for student and staff mobility. This presence offers the potential to enhance our reputation as a transnational University, operating as an interconnected network of campuses and strategic partners - a global HE ecosystem that enables a distinctive offer and brand.

Digital platforms can transform engagement and enhance the student and staff experience by improving connections between those working and studying at each individual campus. They also lower the carbon intensity of our international activity. We will explore opportunities for students to take modules and work collaboratively on projects and coursework across campus locations and, ultimately, the potential for students to complete their degree whilst incorporating a study abroad component at our global network of campuses and strategic partners. This has the potential to become a flagship pathway highlighting Lancaster's status and equipping our graduates to be global citizens.

We will advance this vision by exploring opportunities to further contribute to the local skills agenda in-country, including through the development of regional and blended offerings that use online and flexible pathways to a Lancaster degree. Collaborating with our international partners we will also seek to secure the benefits of developing greater research intensity and research income across our global campus network.

Achieving our strategic goals in a challenging, volatile and rapidly evolving world will require continued innovation across our research, teaching and learning, engagement and our professional services. In keeping with Lancaster’s pioneering track record, we will place creativity and innovation at the heart of our pursuit of excellence.

We will continue to support and enhance a culture that questions established practice, champions new ideas and creates opportunities to pilot and develop new approaches. Our ambition is for a number of our most significant innovations to gain sector and wider recognition, enhancing our leadership position in the higher education sector.