Archive News and Announcements ×
The issue with ATLAS.ti licensing is now resolved. Individuals can now update their copies of ATLAS.ti, and ATLAS.ti on Application Jukebox now functions as normal.more »
On Friday 27th March, between 10am and 4pm, the Wi-Fi network will be upgraded in County South and the FASS building. As the infrastructure is resilient no outage is expected however brief periods of reduced coverage are likely. No area should have more than 5 minutes of disruption.more »
Furness College Network access will be disrupted between 08:00 and 09:00 on 17th February whilst ISS network professionals perform a number of essential maintenance tasks.more »
The IT network, including Wi-Fi and for PCs and VoIP phones, will be unavailable early on Tuesday 10th February during maintenance in the Library. Work will begin at 07:00 and should be complete by 08:30.more »
Planon online fault reporting system, and LU Fix in iLancaster, will be unavailable during an upgrade between 16:00 on Tuesday 10th February and 08:00 on Thursday 12th February. During this period only urgent faults should be reported to College Porters out of working hours, or to the Facilities helpdesk in working hours. Facilities helpdesk: 01524 593333, firstname.lastname@example.org »
All network services in the Gordon Manley Building will be disrupted between 07:00 and 08:30 on 10th February whilst essential maintenance is carried out.more »
The campus WiFi network will be disrupted between 07:00 and 08:30 on the 10th February, whilst essential maintenance is carried out.more »
The Sakai service will be unavailable between 21:00 and 21:30 on Tuesday 27th January whilst ISS carry out essential upgrade work.more »
Network access in LEC will be severely disrupted between 07:00 and 09:00 on Tuesday 3rd February whilst essential maintenance is carried out.more »
If you are a final year undergraduate, you have the chance to complete the National Student Survey. It only takes five minutes and gives you the opportunity to share your thoughts on your time at Lancaster University. Previous surveys have resulted in big improvements such as 24/7 access to the library and investment in new facilities. Follow more>> to start the survey.more »
ISS professionals are currently investigating problems accessing information through the student portal. This includes timetabling, modules, iLancaster and others.more »
Phishing emails, with the subject line 'Attention' and addressed to 'Dear lancaster.ac.uk Account User' are arriving in email inboxes. These are phishing emails designed to steal your account details. Please delete them immediately and do not click on the links.more »
Sakai will be unavailable on the evening of Tuesday 13 January during an upgrade. Work will begin at 21:00 and should be complete by 21:30. The following will also be unavailable during the upgrade: Learning Logs, Sakai Blogs, the Office Hours tool and Sakai Forums.more »
Fake messages with the subject: 'Adminstrator Help Desk (Lancaster University)' have been received. Do not click on the link in the message. Delete and Ignore the message. Follow 'more' for further details.more »
Some network services will be unavailable during network maintenance in County South between 0800 and 0900 on Tuesday 20th January.more »
Network services will be unavailable in the Library between 0700 and 0900 on Tuesday 20th January whilst essential network maintenance is carried out.more »
Intermittent problems with online Web Payments is causing the web site to hang and any payments made might not immediately be shown. ISS are working with the vendor to resolve the issue. Students should follow on 'more' for the alternative payment sitemore »
The PURE system and Research Portal will be unavailable on Wednesday 07 January during an upgrade. Work will begin at 10:00 and should be complete by 15:00.more »
ISS will be carrying out essential work on personal and departmental filestore, starting at 7pm on 7th January and finishing the following morning at 7am. Filestores will continue to be available during this time but there may be intermittent breaks in service. If you don’t need access during this time please shut down your computer before work starts.more »
The Interactive Unix Service will be unavailable on Thursday between 08:00 and 18:00 whilst essential maintenance is carried out.more »
All Moodle VLE services will be unavailable from 14:00 to 16:00 on Monday, 22nd December, due to essential maintenance work being done.more »
ISS will be doing essential maintenance work on personal filestore and migrating departmental filestore. Work will start at 7pm and finish the following morning at 7am on the 7th and 8th January 2015. Filestores will be available, however there will be intermittent breaks in service. If you don’t need access during this time shut down your computer before work commences. more »
Fake emails - with a subject line that begins 'Remittance Advice for' followed by an amount, and containing an Excel file attachment - are arriving in email inboxes on campus. Delete these emails and do not open the attachment.more »
Fake message with the subject line 'Administrator Help Desk' and containing fake information about 'password expiring' are arriving on campus, delete and ignore.more »
Reminder about reports that Mac OSX 10.10 Yosemite has some issues maintaining a Wi-Fi connection. We are investigating this problem, but you may also find possible solutions on Apple support forums (follow 'more>>')more »
Wi-Fi across campus will be unavailable on Tuesday 2nd December due to essential maintenance. Work will start at 06:00 and should be complete by 08:30.more »
Fake emails with the subject line 'Bank Payments', which come from 'Accounts Finchley', are arriving in University email inboxes. Delete the emails and do not open the attachment or click on the links.more »
Planon unavailable from Mon 10 Nov 4pm until Wed 12 Nov 8am. Only urgent faults should be reported during this time. During working hours email email@example.com or phone 93333, out of hours contact college portermore »
WebEx will be unavailable during an upgrade on Monday 10 November. Work will begin at 18:00 and should be complete by midnight.more »
Wi-Fi across campus will be unavailable at various times:
- Wednesday 05 November from 06:00 untill 07:30 - Tuesday 11 November from 06:00 until 08:30more »
Wi-Fi across campus will be unavailable at times on Tuesday 28 October during wireless network maintenance. Work will begin at 05:00 and should be complete by 08:00.more »
When using Wi-Fi on campus, users who have upgraded their Macs to Mac OSX 10.10 Yosemite may find that they keep getting disconnected from the wireless network. ISS engineers are investigating this problem.more »
Fake emails claiming to be from Student Finance England (with the subject ‘Important loan information from SFE', and addressing you as 'Dear Student') are arriving in University email inboxes. Delete the emails and do not click on the 'Secure update page' link. Follow 'more>>' for a helpful video.more »
Members of the University attempting to download software from the ELMS (Electronic License Management System) site may experience problems doing so. ISS professionals and Microsoft staff are investigating the problem.more »
The Moodle and Sakai VLEs are now AVAILABLE. more »
Fake emails with the subject line 'Service Desk' and fake emails containing 'voice mail sent from Microsoft Exchange Server' are arriving in University email inboxes across campus. Please delete the emails and do not respond to the revalidation request or open the attachments.more »
Fake emails with the subject line 'Service Desk' are arriving in University email inboxes across campus. Please delete the emails and do not respond to the revalidation request.more »
Using the Application Jukebox service from ISS you can run University software on any Windows PC or laptop on-demand (without needing to install each software title). Once you have installed the Jukebox Player you can launch applications directly from the AppJ web site. Follow More>> for instructions a getting started video.more »
On the 16th September, the deployment of the Ghana portal will result in the student portal being periodically unavailable for all users whilst the work is carried out. Work will commence at 14:00 and be complete by 16:00.more »
On the 9th September, WiFi connectivity will be interrupted between 06:00 and 08:30 whilst essential maintenance is undertaken.more »
The hardware that supports your personal file store (H: Drive) has been upgraded to support faster access and increased resilience. During the weekend of the 19th September all data will be moved over to this new hardware. During this time you will still be able to access your files, but you will not be able to edit them or create new files or folders.more »
During 15th September 2014 wireless connectivity will be interrupted for up to one hour whist the firmware on all campus (wireless) access points is upgraded.more »
Fake emails - with a subject which starts with 'Order no.' and a first line which reads 'Thank you for using our services!' - are arriving in University email inboxes across campus. Please delete the emails and do not open any attachments.more »
Sakai and Moodle will be unavailable whilst a software upgrade is being applied on Wednesday 27th August between 3pm and 5pm.more »
The University has a new site license for Adobe Creative Cloud. Adobe Creative Cloud includes Photoshop, Dreamweaver, Premiere and many other applications. Members of LICA may download and install Adobe Creative Cloud applications immediately, other members of the University can gain access to the applications by sending a request to the ISS Service Desk.more »
The issue with networking in Faraday building is resolved.
There is currently no networking connectivity in the Faraday building complex. ISS engineers are investigating.more »
The new license codes for SPSS for July 2014 to July 2015 are now available. Follow 'more' to renew the code.more »
The loss of power in the ISS building, which caused disruptions to many IT services across campus, has been remedied. All services should now be restored.more »
Due to high demand an extra date has been added for 'Introduction to EndNote Web' (reference manager and writing solution). EndNote is an invaluable tool for researchers or anyone undertaking a literature review. Places are confirmed on a first come first served basis. more »
Fake emails with the subject 'Lancaster.ac.uk UPDATE' are arriving in University email inboxes. Delete the emails; do not click on the link in the message.more »
Fake emails with the subject 'Notification of direct debit of fees' are arriving in University email inboxes. The emails contain a virus. Delete and do not open the attachments.more »
Fake 'gateway.gov.uk' emails with a subject line starting 'Could not process online submission for reference...', or similar, are arriving in University email inboxes. Delete these emails, and do not open the attachments.more »
For the latest IT news visit the new 'user focused' ISS Website. To visit type www.lancaster.ac.uk/iss/ into your browser or follow more>>more »
When you connect to WiFi using Eduroam on your mobile device, you may be prompted to accept a new certificate. Please check that the certificate name is 'network-auth.lancs.ac.uk' before accepting it.more »
Final year Undergraduates - follow the more>> link to give your opinion on your 'student experience' at Lancaster University in the 'National Student Survey 2014'. Previous surveys have resulted in positive changes such as: 'Open access to the library 24/7 in term time' and 'LUSU being moved to a new home in the heart of the campus'.more »
Fake 'HMRC Employer Alerts and Registrations' email messages with the title 'Important Information for Employers' have been arriving on campus. Do not click on the link. Delete and ignore.more »
Fake email messages with the title 'Delivery Status' or 'DHL.Inc: Delivery Status' (or a variation on this) followed by an ID number have been arriving on campus. Do NOT open the attachment. Delete and ignore. Click more for further details.more »
The laptop dispenser in the Learning Zone will be unable to loan out University laptops from 1.00pm on Saturday 16 November to 8.30am on Monday 18 November.
If you book out a laptop before 1.00pm on Saturday 16th, you will still be able to return it as normal at any time during your 3 hour loan period.
This is due to upgrades to the Library booking out system.
We apologise for any inconvenience this will cause. more »
There have been a small number of incidents on campus of a particularly destructive piece of malware which prevents you from being able to use your personal and shared filestore - e.g. documents, pdfs, research data files etc.
Although the number of incidents so far has been small, they are having a severe impact on the day to day work of those affected. Follow 'more>>' for guidance and updates.more »
ISSUE RESOLVED - following work by ISS and Vodaphone, the problem which was affecting incoming and outgoing external phone calls has been resolved.
Follow 'more' for details and updates.more »
A fake email purporting to come from 'Lancaster Email Services Provider' and subject: 'This mail is send from Mail System Administrator Help Desk' has been seen in inboxes on campus. This is a phishing attack. Delete and ignore. Click more for further details.more »
ISS is aware of some issues with accessing ISS Services from the new Mac operating system 'OSX 10.9 Mavericks'. We know the current version of Symantec Endpoint Protection does not work on OSX 10.9. Until most key software has been tested, and where appropriate patches installed, ISS advises users to delay upgrading to Mac OSX 10.9 Mavericks.more »
Jordan Kirby and Connor Atherton, students working in the ISS e-learning team, entered the national 'Summer of Student Innovation' competition. more »
RESOLVED - The ISS the 'search' feature on the University website is running normally.more »
12:00 10/10/13 - the issues with access to University systems are RESOLVED
There are currently intermittent delays on some University systems e.g. the student portal and moodle. Follow 'more' for updates.more »
LancasterAnswers is currently available in all browsers with minor issues remaining - for details follow 'more'...more »
A fake message subject: "Upgrade Notification", supposedly from 'Lancaster Webmail' has been arriving in people's inboxes. This is a phishing attack. Do NOT click on the link in the message. Delete and ignore.more »
There is a email with the subject: " *****Failed AutoResponder Request***** [The FedEx Team. Mail delivery failed]" circulating. Do NOT open the attachment - it contains a dangerous Trojan. more »
The upgrade to the Pure Research Application & Portal has been completed, and the service is available again.more »
The UG student email upgrade to Office 365 (from Live@edu) is now COMPLETE. Updates on the status of the upgrade will be posted on webmail.lancs.ac.uk, MOTD and UG email website.more »
The Underpass will be closed from Sunday 21st July for three weeks to allow maintenance work to take place. All busses will leave from a temporary Bus Stop outside the Chaplaincy Centre, Bowland Avenue. For details of other route changes follow 'more'.more »
Moodle will be unavailable for a short period on Wednesday 24 July whilst an upgrade takes place. Work will begin at 13:00 and should be complete by 14:00.more »
Campus road closures for Race for Life will restrict access to the University campus from 6.00am - 2.00pm on Sunday 14 July.more »
Lancaster University will be hosting Cancer Research UK's flagship event: 'Race for Life', for the third consecutive year on Sunday 14 July at 11.00am.more »
Fake email messages with the title: "picture and video message MMS" have been arriving on campus. Do NOT open the attachment. Delete and ignore.more »
There is a fake message purporting to come from 'firstname.lastname@example.org' going round. Do NOT open it, do not reply and do NOT click on any links in the message.more »
The iLancaster mobile app has been shortlisted for the 'ICT Initiative of the Year' Award at this year's Times Higher Education Leadership and Management Awards. The winner will be announced on 20 June 2013.more »
Moodle will be unavailable on Wednesday 17th April 2013 for one hour between 14:00 and 15:00 for maintenance work.more »
Moodle Maintenance completed successfully
Moodle will be unavailable on Wednesday 10th April between 1pm and 1:30pm, while maintenance work is carried out. During the scheduled Moodle system outage a 'holding page' will be displayed.more »
A number of Apple Mac users may be experiencing problems connecting to printers on campus. The issue appears to be with Mac software's inability to automatically find printers on the network. ISS staff are working with Apple to try to resolve the issues, and working on guidance for users to enable them to connect to the printers in a different way. Anyone experiencing problems should contact the ISS Service Desk who will be able to point you to potential solutions as soon as they are available.more »
Click on the plus sign next to 'tools' and start to play. You can add and remove icons and your choices will be remembered.
There is a new 'Vision TV' option on the ResNet and Staff home pages.more »
There is a new Webmail Phisging attack going round subject: "WEBMASTER EMAIL ACCOUNT UPGRADE". Do not follow the link and do not reply. Delete and ignore. more »
There is a new Phishing email going round that has the subject "Subject: Your background records may have been viewed (email address)". This is a Phishing attack - delete and ignore.more »
The Examination Timetables are now available.
Examination Timetables are not currently available through the Student Portal. ISS is working to resolve the situation. This message will be updated when further information is available.more »
There are a number of 'fake parcel delivery' messages appearing to come from companies like FedEx arriving in in-boxes on campus. Do not open the attached zip file - it contains a dangerous Trojan.more »
The Student Portal will be unavailable between 14:00 and 15:00 on Wednesday 13th February during scheduled upgrade work. more »
The undergraduate email system - Live@edu - is currently available. more »
Fake messages, subject 'Email Security Upgrade' and apparently from '(c)2013 Email System Admin', have been received on campus. Do NOT click on the links in the message. more »
Version 2 of LancasterAnswers is now available. LancasterAnswers 2.0 has a new look and an improved interface featuring Google-like search suggestions and the ability to create & read your ISS Service Desk 'tickets'.more »
MyPGR will be unavailable between 1pm and 5pm on Wednesday 19th December whilst upgrade work to improve security and performance is carried out.more »
LancasterAnswers 2.0 is now available. I few minor issues remain, but they are being cleared up.more »
4/12/2012 - normal service restored.
The Wireless and Resnet networks are experiencing slow data transfer speeds. This is has been an issue over the weekend. ISS engineers are investigating the issue.more »
Important software updates are being applied to the student portal web application between 3pm and 6pm on Wednesday 5th December. Connectivity to the portal will be disrupted whilst this work is carried out.more »
ResNet is now available.
---ISS is investigating an issue with the ResNet Service. Updates will be posted when more information becomes available.more »
11:05 Thu 15/11/12 - All affected Services, including IUS & MATLAB licensing, are now functioning as normal. Please report any remaining issues to the ISS Service Desk.
The server for: IUS, MATLAB, GAUSS, Maple versions 10 to 13, IDL and ArcGIS failed due to hardware failure on the weekend (11/11/12). Due the the licence server unavailability, some of the software, including MATLAB, will not function. more »
09:30 - New parts have been delivered and ISS Engineers hope that the repair and data restore will be complete by the end of today (Tue 13/11/12).
The IUS system is not available due to server failure. ISS engineers are working to restore the service.more »
There is an un-patched vulnerability in the Acrobat Reader PDF system that could allow infected PDFs to infect your PC with a damaging Trojan.
ISS advises users to be more cautious than usual when opening unsolicited PDFs in email or online.more »
Friday 9th Nov - Mail delivery to AOL email addresses is now OK.
Due to a 'Trojan' infected PC sending out Spam to AOL addresses, the University has been blocked by AOL. Delays in outgoing mail to AOL are being experienced by users. Users will get an error message back if their email has not been delivered to an AOL address.
Users are reminded to be careful about clicking on unknown links in emails and opening/downloading attachments in suspect emails.more »
Fake email messages with the subject: "You have received a new message" appearing to come from Vodafone are arriving on campus. Delete and ignore. For further information click on 'more'.more »
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