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Problem with multiple notifications in iLancaster - 23 April11:42 - 24/04/2015

Users who have subscribed to the 'Academic' notifications in iLancaster may currently be receiving multiple versions of the same notification. We are working to resolve the problem.more »

Problem with Student Portal email (PG students) - 23 April11:39 - 24/04/2015

Postgraduate students may experience issues with the email preview in the Student Portal. Until the issue is resolved, Exchange email can be accessed directly via the Outlook Web Access client - follow more>>.more »

Wi-Fi network maintenance - 28 April11:52 - 22/04/2015

Wi-Fi across campus may be unavailable for a short period between 06:00 and 09:00 on Tuesday 28 April during network maintenance.more »

Mac Yosemite Wi-Fi disconnect problem - RESOLVED11:10 - 17/04/2015

The recent Mac OSX Yosemite release (10.10.3) resolves the issue of maintaining a Wi-Fi connection.more »

Panopto lecture capture service maintenance - 22 April15:06 - 16/04/2015

The Panopto Service will be unavailable on the 22nd April between 3pm and 6pm whilst maintenance work is carried out. During the outage recordings will not be possible and recorded videos will not be accessible.more »

Panopto lecture capture service maintenance - 15 April17:11 - 14/04/2015

The Panopto Service will be unavailable on the 15th April between 10am and 12pm whilst maintenance work is carried out. During the outage recordings will not be possible and recorded videos will not be accessible.more »

Application Jukebox (AppJ) maintenance - 14 April14:56 - 13/04/2015

AppJ may be unavailable for a short time between 09:30 and 12:00 on Tuesday 14 April for maintenance. If you are unable to access AppJ during this period, please wait a few minutes then try again.more »

VLE (Moodle and Sakai) Maintenance09:53 - 10/04/2015

Moodle and Mahara will be unavailable for a short period of time on Monday 13 April during maintenance. Work will begin at 15:00 and should be complete by 15:15.more »

ATLAS.ti Licensing Issue RESOLVED15:43 - 26/03/2015

The issue with ATLAS.ti licensing is now resolved. Individuals can now update their copies of ATLAS.ti, and ATLAS.ti on Application Jukebox now functions as normal.more »

Upgrade to Wi-Fi network in County South - 27 March11:58 - 26/03/2015

On Friday 27th March, between 10am and 4pm, the Wi-Fi network will be upgraded in County South and the FASS building. As the infrastructure is resilient no outage is expected however brief periods of reduced coverage are likely. No area should have more than 5 minutes of disruption.more »

Network Maintenance Furness College - 17 Feb14:03 - 09/02/2015

Furness College Network access will be disrupted between 08:00 and 09:00 on 17th February whilst ISS network professionals perform a number of essential maintenance tasks.more »

Library network maintenance - 10 February14:48 - 06/02/2015

The IT network, including Wi-Fi and for PCs and VoIP phones, will be unavailable early on Tuesday 10th February during maintenance in the Library. Work will begin at 07:00 and should be complete by 08:30.more »

Planon + LU Fix unavailable during upgrade - 10-12 February12:01 - 06/02/2015

Planon online fault reporting system, and LU Fix in iLancaster, will be unavailable during an upgrade between 16:00 on Tuesday 10th February and 08:00 on Thursday 12th February. During this period only urgent faults should be reported to College Porters out of working hours, or to the Facilities helpdesk in working hours. Facilities helpdesk: 01524 593333, »

Gordon Manley Network Maintenance, 10 Feb17:22 - 04/02/2015

All network services in the Gordon Manley Building will be disrupted between 07:00 and 08:30 on 10th February whilst essential maintenance is carried out.more »

Campus WiFi Network Maintenance, 10 Feb17:18 - 04/02/2015

The campus WiFi network will be disrupted between 07:00 and 08:30 on the 10th February, whilst essential maintenance is carried out.more »

Sakai Upgrade, 27 Jan11:13 - 26/01/2015

The Sakai service will be unavailable between 21:00 and 21:30 on Tuesday 27th January whilst ISS carry out essential upgrade work.more »

Network maintenance in LEC, 03 Feb11:07 - 26/01/2015

Network access in LEC will be severely disrupted between 07:00 and 09:00 on Tuesday 3rd February whilst essential maintenance is carried out.more »

Have Your Say - Closes 30th April16:39 - 16/01/2015

If you are a final year undergraduate, you have the chance to complete the National Student Survey. It only takes five minutes and gives you the opportunity to share your thoughts on your time at Lancaster University. Previous surveys have resulted in big improvements such as 24/7 access to the library and investment in new facilities. Follow more>> to start the survey.more »

Student Portal access - 14 January11:26 - 14/01/2015

ISS professionals are currently investigating problems accessing information through the student portal. This includes timetabling, modules, iLancaster and others.more »

Phishing emails - 14 January11:16 - 14/01/2015

Phishing emails, with the subject line 'Attention' and addressed to 'Dear Account User' are arriving in email inboxes. These are phishing emails designed to steal your account details. Please delete them immediately and do not click on the links.more »

Sakai upgrade - today, 13 January11:49 - 13/01/2015

Sakai will be unavailable on the evening of Tuesday 13 January during an upgrade. Work will begin at 21:00 and should be complete by 21:30. The following will also be unavailable during the upgrade: Learning Logs, Sakai Blogs, the Office Hours tool and Sakai Forums.more »

Fake 'Adminstrator Help Desk (Lancaster University)' Message11:26 - 13/01/2015

Fake messages with the subject: 'Adminstrator Help Desk (Lancaster University)' have been received. Do not click on the link in the message. Delete and Ignore the message. Follow 'more' for further details.more »

Network maintenance - County South - 20 Jan16:03 - 12/01/2015

Some network services will be unavailable during network maintenance in County South between 0800 and 0900 on Tuesday 20th January.more »

Network maintenance - Library - 20 Jan16:01 - 12/01/2015

Network services will be unavailable in the Library between 0700 and 0900 on Tuesday 20th January whilst essential network maintenance is carried out.more »

Intermittent problems with Web Payments System11:52 - 07/01/2015

Intermittent problems with online Web Payments is causing the web site to hang and any payments made might not immediately be shown. ISS are working with the vendor to resolve the issue. Students should follow on 'more' for the alternative payment sitemore »

Maintenance: PURE Research Portal 14:12 - 06/01/2015

The PURE system and Research Portal will be unavailable on Wednesday 07 January during an upgrade. Work will begin at 10:00 and should be complete by 15:00.more »

Filestore Maintenance - 7th & 8th January12:04 - 06/01/2015

ISS will be carrying out essential work on personal and departmental filestore, starting at 7pm on 7th January and finishing the following morning at 7am. Filestores will continue to be available during this time but there may be intermittent breaks in service. If you don’t need access during this time please shut down your computer before work starts.more »

Interactive Unix Service Unavailable - 08 Jan11:49 - 06/01/2015

The Interactive Unix Service will be unavailable on Thursday between 08:00 and 18:00 whilst essential maintenance is carried out.more »

Moodle unavailable - 22 December12:23 - 18/12/2014

All Moodle VLE services will be unavailable from 14:00 to 16:00 on Monday, 22nd December, due to essential maintenance work being done.more »

Departmental Filestore Maintenance 7th Jan to 8th Jan10:36 - 18/12/2014

ISS will be doing essential maintenance work on personal filestore and migrating departmental filestore. Work will start at 7pm and finish the following morning at 7am on the 7th and 8th January 2015. Filestores will be available, however there will be intermittent breaks in service. If you don’t need access during this time shut down your computer before work commences. more »

Fake 'Remittance Advice' emails15:48 - 10/12/2014

Fake emails - with a subject line that begins 'Remittance Advice for' followed by an amount, and containing an Excel file attachment - are arriving in email inboxes on campus. Delete these emails and do not open the attachment.more »

Fake 'Administrator Help Desk' Message10:54 - 02/12/2014

Fake message with the subject line 'Administrator Help Desk' and containing fake information about 'password expiring' are arriving on campus, delete and ignore.more »

Reminder - Mac Yosemite Wi-Fi disconnect problem11:33 - 27/11/2014

Reminder about reports that Mac OSX 10.10 Yosemite has some issues maintaining a Wi-Fi connection. We are investigating this problem, but you may also find possible solutions on Apple support forums (follow 'more>>')more »

Wi-Fi network maintenance - 2nd December11:24 - 27/11/2014

Wi-Fi across campus will be unavailable on Tuesday 2nd December due to essential maintenance. Work will start at 06:00 and should be complete by 08:30.more »

Fake 'Bank Payments' emails13:44 - 11/11/2014

Fake emails with the subject line 'Bank Payments', which come from 'Accounts Finchley', are arriving in University email inboxes. Delete the emails and do not open the attachment or click on the links.more »

Planon Upgrade - 10 to 12 November14:02 - 07/11/2014

Planon unavailable from Mon 10 Nov 4pm until Wed 12 Nov 8am. Only urgent faults should be reported during this time. During working hours email or phone 93333, out of hours contact college portermore »

WebEx upgrade - 10 November15:35 - 04/11/2014

WebEx will be unavailable during an upgrade on Monday 10 November. Work will begin at 18:00 and should be complete by midnight.more »

Wi-Fi Maintenance 5th & 11th November11:05 - 04/11/2014

Wi-Fi across campus will be unavailable at various times:
- Wednesday 05 November from 06:00 untill 07:30 - Tuesday 11 November from 06:00 until 08:30more »

Wi-Fi network maintenance - 28 October09:10 - 23/10/2014

Wi-Fi across campus will be unavailable at times on Tuesday 28 October during wireless network maintenance. Work will begin at 05:00 and should be complete by 08:00.more »

Mac Yosemite Wi-Fi disconnect problem16:19 - 22/10/2014

When using Wi-Fi on campus, users who have upgraded their Macs to Mac OSX 10.10 Yosemite may find that they keep getting disconnected from the wireless network. ISS engineers are investigating this problem.more »

Fake student loan email11:21 - 15/10/2014

Fake emails claiming to be from Student Finance England (with the subject ‘Important loan information from SFE', and addressing you as 'Dear Student') are arriving in University email inboxes. Delete the emails and do not click on the 'Secure update page' link. Follow 'more>>' for a helpful video.more »

ELMS Not Available11:20 - 13/10/2014

Members of the University attempting to download software from the ELMS (Electronic License Management System) site may experience problems doing so. ISS professionals and Microsoft staff are investigating the problem.more »

RESOLVED - Moodle and Sakai VLE Issue15:00 - 09/10/2014

The Moodle and Sakai VLEs are now AVAILABLE. more »

Fake 'Service Desk' emails and 'Voice Mails'15:05 - 08/10/2014

Fake emails with the subject line 'Service Desk' and fake emails containing 'voice mail sent from Microsoft Exchange Server' are arriving in University email inboxes across campus. Please delete the emails and do not respond to the revalidation request or open the attachments.more »

Fake 'Service Desk' emails11:55 - 30/09/2014

Fake emails with the subject line 'Service Desk' are arriving in University email inboxes across campus. Please delete the emails and do not respond to the revalidation request.more »

Application Jukebox15:55 - 29/09/2014

Using the Application Jukebox service from ISS you can run University software on any Windows PC or laptop on-demand (without needing to install each software title). Once you have installed the Jukebox Player you can launch applications directly from the AppJ web site. Follow More>> for instructions a getting started video.more »

Student Portal Update15:37 - 05/09/2014

On the 16th September, the deployment of the Ghana portal will result in the student portal being periodically unavailable for all users whilst the work is carried out. Work will commence at 14:00 and be complete by 16:00.more »

Wi-Fi Maintenance15:32 - 05/09/2014

On the 9th September, WiFi connectivity will be interrupted between 06:00 and 08:30 whilst essential maintenance is undertaken.more »

H: Drive Maintenance10:57 - 03/09/2014

The hardware that supports your personal file store (H: Drive) has been upgraded to support faster access and increased resilience. During the weekend of the 19th September all data will be moved over to this new hardware. During this time you will still be able to access your files, but you will not be able to edit them or create new files or folders.more »

Wi-Fi Maintenance13:53 - 01/09/2014

During 15th September 2014 wireless connectivity will be interrupted for up to one hour whist the firmware on all campus (wireless) access points is upgraded.more »

Fake 'Order no.' email with virus attachment15:15 - 27/08/2014

Fake emails - with a subject which starts with 'Order no.' and a first line which reads 'Thank you for using our services!' - are arriving in University email inboxes across campus. Please delete the emails and do not open any attachments.more »

Sakai and Moodle Maintenance 09:27 - 26/08/2014

Sakai and Moodle will be unavailable whilst a software upgrade is being applied on Wednesday 27th August between 3pm and 5pm.more »

Site License for Adobe Creative Cloud 17:21 - 11/08/2014

The University has a new site license for Adobe Creative Cloud. Adobe Creative Cloud includes Photoshop, Dreamweaver, Premiere and many other applications. Members of LICA may download and install Adobe Creative Cloud applications immediately, other members of the University can gain access to the applications by sending a request to the ISS Service Desk.more »

RESOLVED No Networking in Faraday Building 13:21 - 31/07/2014

The issue with networking in Faraday building is resolved.


There is currently no networking connectivity in the Faraday building complex. ISS engineers are investigating.more »

New SPSS Codes Available16:11 - 18/07/2014

The new license codes for SPSS for July 2014 to July 2015 are now available. Follow 'more' to renew the code.more »

Remedied - Power failure affecting IT services12:23 - 07/05/2014

The loss of power in the ISS building, which caused disruptions to many IT services across campus, has been remedied. All services should now be restored.more »

Extra EndNote Web Training Course Added 10:00 - 04/03/2014

Due to high demand an extra date has been added for 'Introduction to EndNote Web' (reference manager and writing solution). EndNote is an invaluable tool for researchers or anyone undertaking a literature review. Places are confirmed on a first come first served basis. more »

Fake ' helpdesk' Emails12:50 - 18/02/2014

Fake emails with the subject ' UPDATE' are arriving in University email inboxes. Delete the emails; do not click on the link in the message.more »

Fake 'Notification of direct debit' emails13:55 - 11/02/2014

Fake emails with the subject 'Notification of direct debit of fees' are arriving in University email inboxes. The emails contain a virus. Delete and do not open the attachments.more »

Fake 'Online submission' emails10:47 - 03/02/2014

Fake '' emails with a subject line starting 'Could not process online submission for reference...', or similar, are arriving in University email inboxes. Delete these emails, and do not open the attachments.more »

New ISS Website14:23 - 21/01/2014

For the latest IT news visit the new 'user focused' ISS Website. To visit type into your browser or follow more>>more »

Certtificate prompt when connecting to WiFi14:15 - 21/01/2014

When you connect to WiFi using Eduroam on your mobile device, you may be prompted to accept a new certificate. Please check that the certificate name is '' before accepting it.more »

Have Your Say, Nationally12:16 - 17/01/2014

Final year Undergraduates - follow the more>> link to give your opinion on your 'student experience' at Lancaster University in the 'National Student Survey 2014'. Previous surveys have resulted in positive changes such as: 'Open access to the library 24/7 in term time' and 'LUSU being moved to a new home in the heart of the campus'.more »

HMRC Employer Alerts and Registrations phishing attack15:03 - 17/12/2013

Fake 'HMRC Employer Alerts and Registrations' email messages with the title 'Important Information for Employers' have been arriving on campus. Do not click on the link. Delete and ignore.more »

Delivery Status phishing attack11:12 - 26/11/2013

Fake email messages with the title 'Delivery Status' or 'DHL.Inc: Delivery Status' (or a variation on this) followed by an ID number have been arriving on campus. Do NOT open the attachment. Delete and ignore. Click more for further details.more »

Learning Zone laptop loans unavailable 16-17 November14:48 - 15/11/2013

The laptop dispenser in the Learning Zone will be unable to loan out University laptops from 1.00pm on Saturday 16 November to 8.30am on Monday 18 November.

If you book out a laptop before 1.00pm on Saturday 16th, you will still be able to return it as normal at any time during your 3 hour loan period.

This is due to upgrades to the Library booking out system.

We apologise for any inconvenience this will cause. more »

Destructive Computer Malware Attack12:42 - 14/11/2013

There have been a small number of incidents on campus of a particularly destructive piece of malware which prevents you from being able to use your personal and shared filestore - e.g. documents, pdfs, research data files etc.

Although the number of incidents so far has been small, they are having a severe impact on the day to day work of those affected. Follow 'more>>' for guidance and updates.more »

External phone calls not working RESOLVED09:38 - 11/11/2013

ISSUE RESOLVED - following work by ISS and Vodaphone, the problem which was affecting incoming and outgoing external phone calls has been resolved.

Follow 'more' for details and updates.more »

Email Administrator Phish Attack09:24 - 11/11/2013

A fake email purporting to come from 'Lancaster Email Services Provider' and subject: 'This mail is send from Mail System Administrator Help Desk' has been seen in inboxes on campus. This is a phishing attack. Delete and ignore. Click more for further details.more »

Issues With Mac OSX 10.9 Mavericks - RESOLVED10:02 - 31/10/2013

ISS is aware of some issues with accessing ISS Services from the new Mac operating system 'OSX 10.9 Mavericks'. We know the current version of Symantec Endpoint Protection does not work on OSX 10.9. Until most key software has been tested, and where appropriate patches installed, ISS advises users to delay upgrading to Mac OSX 10.9 Mavericks.more »

e-Learning Ambassadors win national innovation competition11:45 - 23/10/2013

Jordan Kirby and Connor Atherton, students working in the ISS e-learning team, entered the national 'Summer of Student Innovation' competition. more »

RESOLVED - Issues With The Website Search Feature12:43 - 15/10/2013

RESOLVED - The ISS the 'search' feature on the University website is running normally.more »

Delays On University Systems RESOLVED11:03 - 10/10/2013

12:00 10/10/13 - the issues with access to University systems are RESOLVED


There are currently intermittent delays on some University systems e.g. the student portal and moodle. Follow 'more' for updates.more »

LancasterAnswers Issues UPDATE17:53 - 09/09/2013

LancasterAnswers is currently available in all browsers with minor issues remaining - for details follow 'more'...more »

Lancaster Webmail Phish Attack10:38 - 09/09/2013

A fake message subject: "Upgrade Notification", supposedly from 'Lancaster Webmail' has been arriving in people's inboxes. This is a phishing attack. Do NOT click on the link in the message. Delete and ignore.more »

Fake Fedex Failed AutoResponder Request14:42 - 23/07/2013

There is a email with the subject: " *****Failed AutoResponder Request***** [The FedEx Team. Mail delivery failed]" circulating. Do NOT open the attachment - it contains a dangerous Trojan. more »

Pure available again after Upgrade 12:29 - 23/07/2013

The upgrade to the Pure Research Application & Portal has been completed, and the service is available again.more »

UG Student Email - MS Office 365 UPGRADE COMPLETE09:14 - 22/07/2013

The UG student email upgrade to Office 365 (from Live@edu) is now COMPLETE. Updates on the status of the upgrade will be posted on, MOTD and UG email website.more »

Underpass Closure09:47 - 15/07/2013

The Underpass will be closed from Sunday 21st July for three weeks to allow maintenance work to take place. All busses will leave from a temporary Bus Stop outside the Chaplaincy Centre, Bowland Avenue. For details of other route changes follow 'more'.more »

Moodle Upgrade - TODAY09:30 - 11/07/2013

Moodle will be unavailable for a short period on Wednesday 24 July whilst an upgrade takes place. Work will begin at 13:00 and should be complete by 14:00.more »

Campus road closures - Sunday 14 July08:52 - 09/07/2013

Campus road closures for Race for Life will restrict access to the University campus from 6.00am - 2.00pm on Sunday 14 July.more »

Race for Life - Sunday 14 July15:26 - 04/07/2013

Lancaster University will be hosting Cancer Research UK's flagship event: 'Race for Life', for the third consecutive year on Sunday 14 July at 11.00am.more »

'Picture and video message MMS' Spam11:09 - 22/05/2013

Fake email messages with the title: "picture and video message MMS" have been arriving on campus. Do NOT open the attachment. Delete and ignore.more »

Stay Connected16:50 - 16/05/2013

The eduroam Wi-Fi network is changing. You need to reconfigure your eduroam login to the format Follow the link for full instructions. More details are availablemore »

New Webmail Phishing Attack14:33 - 23/04/2013

There is a fake message purporting to come from '' going round. Do NOT open it, do not reply and do NOT click on any links in the message.more »

iLancaster shortlisted for Times Higher award11:05 - 22/04/2013

The iLancaster mobile app has been shortlisted for the 'ICT Initiative of the Year' Award at this year's Times Higher Education Leadership and Management Awards. The winner will be announced on 20 June 2013.more »

Moodle Maintenance16:41 - 16/04/2013

Moodle will be unavailable on Wednesday 17th April 2013 for one hour between 14:00 and 15:00 for maintenance work.more »

COMPLETED - Moodle Scheduled Maintenance15:37 - 04/04/2013

Moodle Maintenance completed successfully

Moodle will be unavailable on Wednesday 10th April between 1pm and 1:30pm, while maintenance work is carried out. During the scheduled Moodle system outage a 'holding page' will be displayed.more »

Printing From Apple Macs15:03 - 20/03/2013

A number of Apple Mac users may be experiencing problems connecting to printers on campus. The issue appears to be with Mac software's inability to automatically find printers on the network. ISS staff are working with Apple to try to resolve the issues, and working on guidance for users to enable them to connect to the printers in a different way. Anyone experiencing problems should contact the ISS Service Desk who will be able to point you to potential solutions as soon as they are available.more »

Customise The 'Tools' List13:32 - 11/03/2013

Click on the plus sign next to 'tools' and start to play. You can add and remove icons and your choices will be remembered.

There is a new 'Vision TV' option on the ResNet and Staff home pages.more »

Webmail Phishing Attack10:00 - 28/02/2013

There is a new Webmail Phisging attack going round subject: "WEBMASTER EMAIL ACCOUNT UPGRADE". Do not follow the link and do not reply. Delete and ignore. more »

Background Record Phish12:57 - 26/02/2013

There is a new Phishing email going round that has the subject "Subject: Your background records may have been viewed (email address)". This is a Phishing attack - delete and ignore.more »

RESOLVED - Examination Timetables16:43 - 21/02/2013

The Examination Timetables are now available.


Examination Timetables are not currently available through the Student Portal. ISS is working to resolve the situation. This message will be updated when further information is available.more »

Fake Parcel Delivery Messages10:45 - 21/02/2013

There are a number of 'fake parcel delivery' messages appearing to come from companies like FedEx arriving in in-boxes on campus. Do not open the attached zip file - it contains a dangerous Trojan.more »

Student Portal Availability16:41 - 05/02/2013

The Student Portal will be unavailable between 14:00 and 15:00 on Wednesday 13th February during scheduled upgrade work. more »

RESOLVED - Live@edu is Currently available15:22 - 01/02/2013

The undergraduate email system - Live@edu - is currently available. more »

'Email Security Upgrade' Phishing Attack10:44 - 30/01/2013

Fake messages, subject 'Email Security Upgrade' and apparently from '(c)2013 Email System Admin', have been received on campus. Do NOT click on the links in the message. more »

LancasterAnswers 2.0 Launched16:06 - 09/01/2013

Version 2 of LancasterAnswers is now available. LancasterAnswers 2.0 has a new look and an improved interface featuring Google-like search suggestions and the ability to create & read your ISS Service Desk 'tickets'.more »

MyPGR Maintenance12:26 - 17/12/2012

MyPGR will be unavailable between 1pm and 5pm on Wednesday 19th December whilst upgrade work to improve security and performance is carried out.more »

UPDATE LancasterAnswers upgrade to new version - Mon 17 Dec08:41 - 14/12/2012

LancasterAnswers 2.0 is now available. I few minor issues remain, but they are being cleared up.more »

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