Frequently Asked Questions
What is the Freedom Student Dining Scheme?
The Freedom scheme gives you the same benefits and food options as those students on Catered Accommodation, but with the flexibility of living anywhere on or off campus and the choice of five different outlets to eat in. These include Barker House Farm, Marketplace, The Deli, Fylde Bar and Grizedale Café Bar. You can opt for a termly or yearly pass which is paid for in advance, allowing you to enjoy peace of mind that you will always have a healthy meal particularly during busy times such as revision and exam periods. It also saves the time of planning and budgeting for healthy, fresh meals every day. Please note the Freedom scheme does not include alcohol.
Who can use it?
Any Lancaster University student who wants to take advantage of this fantastic offer and wants to save on the cost of their daily meals.
Where can I get my food from?
Dining takes place throughout campus including Barker House Farm, Marketplace, The Deli, Fylde Bar and Grizedale Café Bar. Simply click on the link to our website to find out more about our outlets.
When can I go there?
The Freedom scheme covers five days a week (Monday to Friday). The Freedom+ scheme includes weekends, though some of the outlets may be closed on Saturday and Sunday.
Whhat times can I eat?
Please see our website for service times.
Why should I sign-up for the Pre-paid Student Dining Scheme?
The Freedom scheme is easy, convenient and sociable (because you can dine with your friends too!). We focus on tasty, healthy and local foods every single day and provide an alternative to the stress of planning your own meals. It is a great solution for someone with a busy lifestyle and most importantly, there's no burnt food or washing up!
How do I sign up?
Who do I contact regarding the catering service?
Hospitality Bookings on 01524 593260 or email email@example.com
How do I pay and how much?
The cost of the Freedom scheme is £497.50 per term (an extra £49.75 if you wish to include Welcome Week). Freedom+ is £626.50 per term (an extra £62.65 if you wish to include Welcome Week). You can sign up and pay here.
Where do I collect my card?
Your Freedom scheme is loaded onto your Lancaster card and this is collected during Arrivals Weekend and Welcome Week from Student Based Services. This card will need to be scanned every time you visit an outlet in order for you to pay for your food.
What am I entitled to?
You are entitled to breakfast and lunch or dinner during term time, depending on your choice of Freedom or Freedom+. Menus are available at each dining area.
Can I use the scheme in vacation time?
No, the scheme operates in term-time only; dates will be advertised in advance. However additional funds may be added to your Lancaster card for other food purchases in University outlets. Please contact firstname.lastname@example.org for more information
Can I bring a friend who is not in the scheme?
Yes, but payment will need to be made for their meal.
What if I have a special diet?
No problem, just speak to a member of the Hospitality team on your first day and we will try to accommodate you needs. Or contact email@example.com in advance.
What happens if I miss a meal session?
Meals cannot be carried over or transferred, if you cannot attend please contact the Hospitality team in advance to discuss alternative arrangements.
What if I leave or wish to cancel?
Refunds are only payable, subject to a £25 Administration fee if you are leaving the University or by agreement with the Hospitality Manager or Executive Chef. Refunds will only be made to the payee and will also reflect the amount of days the card has been held.
I have a more general query or need a point of contact.
Please contact firstname.lastname@example.org or phone 01524 593260.