Ways to get online at Lancaster
To get high speed access to the internet and campus network on a laptop or PC (using an Ethernet cable) in your room on campus you’ll need to connect to the Residences Network (ResNet).
eduroam is the secure Wi-Fi network across campus, including in student rooms.
Don't worry if you don't have a device of your own. You can get access to the internet, campus network and a range of site-licensed software using computers in PC/Learning Labs at various locations across campus, and there are laptops for loan in the Library and Learning Zone.
Essential IT services
Once you are connected you can start to access essential IT services
The Student Portal provides access to your email, your personalised student news, lecture timetable, course notes, library book return dates, tutorial group sign ups and more.
Office365 email* is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.
iLancaster, our free mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for undergraduates to automatically record your attendance at teaching sessions. You’ll need to select the ‘Student/Staff User’ profile when you log into iLancaster for the first time. If you’ve already been using iLancaster (eg you’re currently using the ‘Visiting Lancaster' or 'Future Student' profile) you'll have to log out of iLancaster, then log back in with your University Account username and password and select the ‘Student/Staff User’ profile.
Site-licensed software is available, and using Apps Anywhere many applications can be run on your own Windows device without the need to install them. You are entitled to install antivirus software and Microsoft Office applications for free.
Printing is available at many locations across campus, and you can print out at any printer.
Lancaster University Box provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing. On our servers we also give you a personal filestore (H: drive) which is backed up daily.
MyAccount provides information about your University Account.
*A small number of new postgraduate research students (who already have a Lancaster University account) may start the year using Exchange email before being transferred to Office 365.
Help and support
What to do if you are having IT problems
You can get IT help and support from the ISS Service Desk, in person in the Learning Zone, or by phone or email. Alternatively, you can get online support on the services page of the ISS website or in LancasterAnswers.
If you’ve got a fault with your PC, laptop or mobile device there's the Workshop, a University-owned store located in the Learning Zone.