IT Essentials

Connecting and using your Laptop, PC or other device can be a complicated process when first arriving. This page outlines how to get online and how to access the essential services at Lancaster University.

When you arrive you might be planning to use your own PC, laptop or other device at Lancaster, for this you’ll need to know the essentials in setting up and using the university system. 

Getting Online

The process of getting online at Lancaster is different dependent on the device you wish to use. Below outlines both wired and wireless access, as well as access to public PCs.

In order to get access to the internet and campus network using a Laptop or PC (using an ethernet cable) you’ll need to connect to the Residence Network (ResNet) - Connect to ResNet

To connect a device to the WiFi available from a wide range of locations across campus, find your device and/or operating system on the Eduroam page - Connect to Eduroam

If you don't have a device of your own to access, you can get access to the Internet, campus network and a range of site licensed software from computers in a various locations across campus - PC Labs

Essential Services

Once you are online you might be interested in accessing a number of essential pages.

MyAccount - providing information about your University Account.

Email - access to your University email (Office 365), used for all emails from your department, your college and student support.

Student portal - providing access to your email, lecture timetable, course notes, library book return dates, tutorial group sign ups and more.

Printing - information about printing on campus.

iLancaster - our free mobile app. Access to a range of services, including where there are available PCs in the PC Labs, your course timetable, bus timetables, and information about campus facilities.


If you are having problems there are three main ways for you to get IT help and support.

LancasterAnswers – Your first stop should be our online information base which you can search for answers to your IT questions.

ISS Service Desk - If you can't find what you need using Lancaster Answers contact us by Tel: 01524 510987 , Email: , or in person in the Learning Zone.

The Workshop – Our University owned store based in County Main, providing cost-effective PC services, including sales, servicing and service plans.