Connect to IT services
When you arrive you'll probably want to get online using your PC, laptop or mobile device. You'll be able to stay connected across campus, and support is available should you need it.
Here are the essentials for getting connected at Lancaster
There are three ways to get online at Lancaster
To get high speed access to the internet and campus network on a laptop or PC (using an Ethernet cable) in your room on campus you’ll need to connect to the Residences Network (ResNet).
eduroam is the secure Wi-Fi network across campus, including in student rooms.
Don't worry if you don't have a device of your own. You can get access to the internet, campus network and a range of site-licensed software using computers in PC/Learning Labs at various locations across campus, and there are laptops for loan in the Library and Learning Zone.
Essential IT services
Once you are connected you can start to access essential IT services
The Student Portal provides access to your email, lecture timetable, course notes, library book return dates, tutorial group sign ups and more.
iLancaster, our free mobile app, provides access to a range of services, including your course timetable and information about campus facilities. You’ll need to select the ‘Student/Staff User’ profile when you log into iLancaster for the first time. If you’ve already been using iLancaster before officially becoming a Lancaster student you'll need to log out of the app then log back in, selecting the ‘Student/Staff User’ profile.
Site-licensed software is available, and using Application Jukebox many applications can be run on your own Windows device without the need to install them. You are entitled to install antivirus software and Microsoft Office applications for free.
Printing is available at many locations across campus, and you can print out at any printer.
Lancaster University Box provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing. On our servers we also give you a personal filestore (H: drive) which is backed up daily.
MyAccount provides information about your University Account.
Help and support
What to do if you are having IT problems
You can get IT help and support from the ISS Service Desk, in person in the Learning Zone, or by phone or email. Alternatively, you can get online support on the services page of the ISS website or in LancasterAnswers.
If you’ve got a fault with your PC, laptop or mobile device there's the Workshop, a University-owned store located in the Learning Zone.