Website and Cookies Privacy Notice

This privacy notice sets out how Lancaster University uses and protects any information that you give when you use our website.

Lancaster University is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.

The University will process your personal data in accordance with the General Data Protection Regulations (GDPR).

  • What information do we collect from you?

    In addition to using cookies on our website, we may collect the following information. We will always ask before we collect such information:

    • Name and job title;
    • Contact information including email address;
    • Demographic information such as postcode, preferences and interests;
    • Information relevant to services offered by Lancaster University;
    • Information relevant to surveys.
  • How is your information collected?

    We collect information from you when you fill in a form on our website or have contact with us by letter, email, telephone or other means.

  • How do we use your information?

    This information helps us to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping;
    • We may use the information to improve our products and services;
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests;
    • Other purposes which are advised at the point of collection, and in compliance with our Data Controller registration with the Information Commissioner's Office.
  • How do we use cookies?

    Internal Cookies

    Internal cookies that are used on the Lancaster University website fall into three categories; operationally necessary, performance related and functionality related.

    • Operationally necessary – we may use cookies, or other similar technologies, which are operationally necessary to the operation of our website. This would include cookies which allow you to access our site and are also necessary to identify irregular or suspicious site behaviours and improve security. They also allow features such as shopping carts or similar features.
    • Performance related – we may use cookies or other similar technologies in order to assess the performance of our website and tools and to help us understand how our visitors interact with our website, determine whether you have viewed an item of clicked on a link. We use these performance related technologies in order to improve our website content.
    • Functionality related - we may use cookies or other similar technologies in order to allow us to offer you enhanced functionality when using our website. This may include identifying you when you sign into our site or keeping track of your specific preferences, interests or past viewed items so that we can enhance the presentation of our website.

    External Cookies

    Cookies Name Purpose More information
    Survey Gizmo SLU6E6O4KD82A4S985NYYRPD85FP8C, JX14XUNLRMZ6ZD1D0S7XLQP3PZ2TMH Enables conference delegates to submit abstracts online. Survey Gizmo Privacy and Security Policies
    Athens ath_da, ath_ltoken, ath_username, PHPSESSID A 3rd party single-sign-on for Library online resources which enables single-sign-on across many online resources. ATHENS (Eduserv) Privacy policy
    Disqus disqus_unique, testcookie Used to enable commenting by users, with integration to Facebook and other social networks. Disqus themselves use Google Analytics and Quantcast to track users of their commenting system. Disqus privacy policy
    Facebook Act, c_user, datr, lu, p, presence, s, xs Facebook widget incorporating a 'like' button, enabling users to 'like' specific pages. Data Use policy
    Flickr BX, current_identity, fitoto, fldetectedlang, localization Enables a Flickr slideshow widget to display photos as slideshows. Flickr Privacy Policy
    Google Analytics _utma, _utmb, _utmc, _utmz, PREF, NID, Rememberme, UA-1580171-1, UA-34489726-1 These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Overview of privacy at Google
    Mouseflow mf_[session], mf_user mf_[session] identifies the browser session while it happens. The cookie is deleted as soon as the session ends, meaning when the user leaves the website. mf_user establishes whether the user is a returning or first time visitor. Mouseflow cookie policy
    Quantcast __QCA These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Quantcast privacy policy
    Twitter guest_id, pid A Twitter widget in the footer of some pages enables visitors to tweet about the page. Twitter Privacy Policy
    Yahoo BA, YLS, PH, CH, Yahoo_uk_hp, B, F, T, SSL These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Yahoo Privacy Policy
    Youtube Enablesapps.uploader, HSID, login_info, sid VISITOR_INFO1_LIVE, PREF, use_hitbox, demographics, watched_video_id_list_nLYix, itsessionid1000571795845, itvisitorid1000571795845 Enables users to view embedded YouTube video. Information on Privacy at YouTube
    Wordpress wp-settings-time-1, wp-settings-1, wordpress_test_cookie, wordpress_logged_in_da97b4397da3d182f30465df2848f668, wordpress_da97b4397da3d182f30465df2848f668 Used to authenticate logged-in users for Wordpress blogs, and store various settings. Information about Wordpress cookies
    AddThis Loc, ssc, uit, bt, dt, di, uid, uvc, psc AddThis is a social media/bookmarking widget.

    Google Analytics

    Google Analytics use traffic log cookies to gain information about the use that is made of pages on our website. We use the information from cookies to generate reports on the usage of our website which are used for evaluation and analysis. The purpose is to improve our website by tailoring it to the needs of users.

    In addition to standard analytics parameters, we receive data via two Google Analytics Advertising Features:

    • 'Demographics and Interest Reporting' gives us greater insight into the types of visitors we receive.
    • 'Remarketing with Google Analytics' allows Lancaster University's Google advertising campaigns to focus on web browsers which have previously been used to visit directly-related pages of our website.

    In all cases, no data specific to any identifiable user is retained.

    As a user you can opt out of this process of collecting traffic log data. To do so please visit the following site which provides a browser add-on that enables a user to opt out - http://tools.google.com/dlpage/gaoptout.

  • How do we keep your information secure?

    The University has robust Information Security policies in place to protect your information. All staff in the University have a responsibility to make sure that your data is handled securely.

    For further information please refer to the University’s Information Security Policy and Processes.

  • How long do we keep your information?

    We do not keep data longer than is necessary and follow the University’s retention schedule.

  • What are your rights?

    You have the following rights regarding your personal data:

    • To have access to your personal data - for further information see the Subject Access webpage;
    • To have inaccurate or incomplete personal data amended;
    • To have your personal data deleted – this will only apply when there is no legitimate reason for the University to continue to use your personal data;
    • To restrict the use of your personal data;
    • To request personal information in a digital form so that you can provide to other organisations;
    • To object to automated decision making and profiling;
    • To withdraw consent when we have used consent as the basis for using your information.

    The University has further information on data subject rights.

    If you wish to exercise your rights you are advised to first read this information as there are some exceptions to using your rights.

  • What are your responsibilities?

    You are required to read this Privacy Notice when using the Lancaster University website.

    It is important that you do this so you understand how we use your personal information and your rights.

  • Who do I contact for further information or if I have concerns?

    Lancaster University’s designated Data Protection Officer is:

    Mike Abbotts, Information Governance Manager
    Email: compliance@lancaster.ac.uk
    Phone: 01524 510841

    Contact Mike if you have any concerns or complaints about this Notice or about the way your personal data is being used.

    Lancaster University is the Data Controller for the personal data that it holds about you. The University’s contact details are:

    Lancaster University
    Bailrigg
    Lancaster
    LA1 4YW
    United Kingdom

    If you are not happy with the way the University has handled your concern or complaint then you may submit a complaint to the Information Commissioner’s Office.

  • Changes to this Notice?

    This Notice has been developed to be compliant with the General Data Protection Regulations (GDPR). This Notice is regularly reviewed and sometimes updated. It is important that you check for updates to this Notice. Updates can be made at any time and the most up to date version will be found on the University’s website. If we make significant changes we will contact you to inform you of this.