Digital and IT: Online self-help information
Browse or search online for information and guidance about digital services at Lancaster University in the Digital and IT section of ASK.
Connecting to IT as a new member of staff
Your guide to getting started.
Setting up your device
accordion
Connect to a docking station if you want to use an external monitor, keyboard and mouse.
On campus, your University device should automatically connect to eduroam Wi-Fi.
If your device doesn’t connect to Wi-Fi, in Network & Internet > Wi-Fi settings select eduroam and, if prompted, log in with your username then @lancaster.ac.uk (e.g. bloggsj@lancaster.ac.uk), and your University password.
If this still doesn’t work, you may want to use the wired network by connecting an ethernet cable then restarting your device.
Your device is always connected to the GlobalProtect VPN, enabling secure access to specific University IT services from off campus, such as departmental filestores and the PoE PeopleXD self-service Portal.
To check if your VPN is connected, click the up arrow in the bottom-right corner of your screen, then select the GlobalProtect globe icon. If you find that your device isn’t connected to the VPN, try disconnecting and reconnecting, then try restarting your device. If it isn’t connected to the VPN after this, contact IT support.
If your device is unable to connect to GlobalProtect, MyDesktop enables you to access services that normally require the VPN.
Please be aware: in order to connect to the VPN whilst off-campus you must have connected to the network while on campus at least once. If this has not been done, the device will fail to connect and must be brought back onto campus to establish the initial connection.
Accessing essential services
Information and links to access OneDrive and the departmental filestore, University Software catalogue, AppsAnywhere & LU Print. accordion
For secure cloud storage, save your work to Microsoft OneDrive.
To access OneDrive, you can either:
- Click on the blue OneDrive cloud icon in your system tray at the bottom right of your screen (next to the date and time), then sign in with your University username and password, and One-Time Password (OTP).
- Follow the guidance for accessing OneDrive using Windows File Explorer.
You can also store work in a departmental filestore.
This drive may be set up for you automatically but if not, or if you require other drives, you will need to know the file path. See the departmental filestore guidance for this or, if you are unsure, ask a colleague who has done it before.
View the University software catalogue.
Launch software via AppsAnywhere, which is already on your device.
For other software requests, you may have to request admin rights.
Send documents to campus printers via the LU Print service, then release them at your chosen printer.
Please remember to print responsibly.
Keeping things secure
There are important things you should know about and do to ensure you’re protecting yourself, your data and your device.
Tips for new staff starters
-
Check your account information
Check your University account information, such as your username and email address
-
Set up Multi-Factor Authentication
Ensure you’ve set up Multi-Factor Authentication (MFA) for access to some University IT services.
-
Upload a Staff ID photo
Upload a Staff ID photo in your first week, as you’ll need this to receive your University card.
-
Connect to Wi-Fi on other devices
Connect to eduroam Wi-Fi on devices other than your University-provided Windows laptop.
Four popular applications
Software and applications you might need, depending on your role.
-
Adobe Creative Cloud
Adobe applications including Acrobat DC for PDF editing.
-
EndNote
Referencing software, EndNote Desktop and EndNote Online.
-
SPSS
Statistical software you can launch on your device via AppsAnywhere.
-
Omnissa Client
Required for using MyDesktop to access to LUSI or Agresso.
