Help and support
Information to help solve your IT problems, and how to report problems or request services.
Connect to IT as a staff member
Once you have responded to your contract, activated your University IT account and set up Multi-Factor Authentication you will be able to get connected and access essential services.
Set up Multi-Factor Authentication
Once your IT account is activated, you must set up Multi-Factor Authentication (MFA) on it.
MFA provides an extra layer of security when you log in to some University applications, including Office 365 (e.g. Outlook, Teams), CoreHR, and VPN (for access to specific applications from off campus).
Do mandatory Information Security training
You must complete this mandatory online Information Security training by the end of the first week of your employment.
Connect to Wi-Fi when you’re on campus
Connect to eduroam for Wi-Fi in office areas and across campus.
Follow the instructions to connect securely and to make sure you’ve used the correct login details.
Eduroam connection instructionsAccessing essential services
Once you have responded to your contract and set up your University IT account you'll be able to log in to these essential services.
You must also have set up Multi-factor authentication (MFA) on your IT account in order to access some of these services.
For your day-to-day work
Details of essential IT services. Accordion
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Email – including via the web and on your mobile devices
Microsoft Outlook is used for all your University email communication.
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Staff Intranet – personalised access to services and information
The Staff Intranet provides easy access to University news, your personal timetable, bookings and library loans, and quick links to other services.
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Teams – your online meetings, chat and collaboration
Microsoft Teams will enable you to meet online with colleagues and students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
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OneDrive – your secure personal file storage
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.
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Printing – networked printers across campus
Printing facilities are available at a range of locations across campus, and you can print out at any of those printers.
Please note that some printers are currently unavailable during the Covid-19 pandemic.
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Embrace Digital - using digital technology in your work
Embrace Digital guides and supports you in getting the most out of digital technology in your role and looking after your digital wellbeing.
For software
Details of services for access to software Accordion
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Software – access to a wide range of site licensed applications
A wide range of site-licensed software is available, and using AppsAnywhere (on Windows devices) many applications can be run without the need to install them.
Microsoft Office applications can be installed on up to five devices you use.
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MyDesktop – for secure access to LUSI Desktop and Agresso Smart Client
MyDesktop is used by staff who need secure access to specific applications, including LUSI Desktop and Agresso Smart Client.
It gives access to these applications using a virtual environment, accessed via a web browser.
For staff in academic departments
Details of other essential IT services. Accordion
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Moodle – module spaces providing students with course content and resources
Moodle is used by teaching staff to provide their students with course content and resources.
This includes course materials, online discussion, tests and assignment submission.
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Attendance check-in - for teaching staff and administrators to support students
A staff view of the Attendance Check-in system allows teaching staff to support students who can't check in to timetabled teaching events for themselves (e.g. the student's device may not be working, or they may not have a suitable device).
Departmental administrators also have a view of the Attendance Check-in system for information to help answer queries and make adjustments where required.
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Research IT services
Research IT services for staff.
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Teaching IT services
Teaching IT services for staff.
Get IT help and support
What to do if you’re having IT problems.
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IT service issues
Check your Intranet notifications or ISS on X (formerly Twitter) to find out about IT service issues.
Digital skills training
Access free training, information and guidance to get the IT skills you need.
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Digital skills training
Training for a range of topics. Information sessions, webinars, and short online courses.
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Digital security guidance
Staying safe online and protecting your devices and information.
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Embrace Digital website
Information and support for staff on the effective use of digital in their work, teaching and learning.
