Accessibility Statement for Safe AI at Lancaster (SAIL)

This accessibility statement applies to Lancaster University’s AI Chatbot SAIL.

This website is run by Lancaster University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We also try to make the content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some links do not make sense when read out of context with a screen reader (for example “Read more”).
  • Some link text does not match the title of the page it is linking to.
  • Some tables may not have row or column headers.
  • Some information in tables cannot be reached with a keyboard.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact luma@lancaster.ac.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact luma@lancaster.ac.uk.

We’ll consider your request and respond once a decision has been made.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact the ISS service Desk.

What to do if your problem isn’t dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our concerns, complaints and enforcement information.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Lancaster University is committed to making its website accessible following the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

  1. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
  2. Some tables do not have table row or column headers. This means assistive technologies will not read the tables correctly. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
  3. Some tables are structured incorrectly, so screen readers cannot understand the relationships between information in the table. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
  4. Some headings do not display correctly. They may look like normal text or a different type of heading. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
  5. Some images use colour as the only way to convey meaning. This fails WCAG 2.2 success criterion 1.4.1 (Use of Color).
  6. The text on some buttons doesn’t accurately describe what the button does. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).

Content that’s not within the scope of the accessibility regulations

Non-text content in diagrams that do not have text alternatives, which does not meet WCAG 2.2 success criterion 1.1.

What we’re doing to improve accessibility

We have tested the site for accessibility and will re-evaluate as new features are added and on a regular basis.

Preparation of this accessibility statement

This statement was prepared on 3 December 2025. It was last reviewed on 3 December 2025.

This website was last tested on 26 November 2025 against the WCAG 2.2 AA standard.

The test was carried out by Lancaster University. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.