Event Details

Optimising provision engineering at the World’s Oldest Telco!

BT’s networks are in a (near) constant state of build/upgrade/decommission. When customers order new services, or change their services, then engineering work may be required. It’s our goal to provide service in an efficient and timely way. The difficulty of this task depends on several factors including the availability of engineers with the right skill set and the conditions around the network infrastructure and the customers premises. For example, an engineer arriving to install a fixed 5G antenna at a property might need specialist working-at-height skills or specialist equipment (e.g. a cherry-picker) which is not part of normal kit. This kind of issue can add substantial delays to the provision lead time. Lead time targets are tied to customer satisfaction and, when excessively long, there are potential monetary penalties on the business. It is therefore essential that we send the right engineers to the right jobs. Historical information on past orders is available to us, as is information from the last time the premises was visited.

Our focus today will be to optimise the decision of which engineer/s to send to which provision when an order comes in via our ordering process. This is an open problem, and we are open to hearing any/all ideas you might have for tackling it – the more varied the better!