Communication

Feedback Focus aims to explore your experiences of the library. Our focus in April 2026 is on the library's communications.

Collage including the library events blackboard, library's Instagram page and newsletter

We communicate with library users in a variety of ways including:

  • Instagram
  • Library newsletter
  • Blackboard and posters
  • Moodle
  • Library website
  • LinkedIn
  • Library screens
  • iLancaster
  • Spotify
  • YouTube
  • Faculty Librarians
  • Library newsfeed
  • Word of mouth
  • Screens around campus
  • Departments
  • StoryGraph

What we asked you

We gathered feedback via a short online survey and a board displayed in the library building.

1. Where do you currently get your library news?

2. What content and information is important for you to hear about?

3. What would you change about how and what we communicate with you?

Instagram 54.5%, student portal 13.6%, Email 13.6%, iLancaster 4.5%, Screens 4.5%, Posters 9.1%

What you told us

You get your library news via:

  • Our Instagram page
  • The Student Portal
  • Email
  • iLancaster
  • Screens and posters around the library building
events 44.4%, wellbeing 16.7%, library news 11.1%, opening times 11.1%, academic support 11.1%, col

You said that library events are the main thing you want to hear about

You are also interested in hearing about:

You had some suggestions for how we can change our communications

  • Some of you wanted more emails from us and some preferred fewer - if you subscribe to our library newsletter you can easily unsubscribe at any time!
  • More personal focus, e.g. content about library staff
  • Promotion of equipment loans
  • More use of social media, including a TikTok account
  • Advertising of the library support available