College Support

The College provides a range of support for students around health, flatmates, personal life, finances, studies or just a general chat.

College Welfare Team

The College Wellbeing Officer (Kate Deeming), Senior Advisor (Lauren Emery), College Manager (Ali Moorhouse) College Assistant (Rebecca Terry) and the College Advisory Team (CAT) are collectively known as the College Welfare Team and if you would like some support, the only email you need to make contact with us is: countywelfare@lancaster.ac.uk

We are very much aware of the difficulties you may be going through at the moment and wanted to let you know that there is lots of support available and that you are not alone with your problems. The County Welfare Team can help by offering one to one chats via Teams for any general help, advice and guidance.

Support Options

There are a number of support services across the University and we know that sometimes this in itself can seem overwhelming. We have summarised the types of support available below.

Peer Support

If you would like to talk through your problems with a fellow student, consider contacting your College Rep or a member of the JCR student committee. Please email Ali if you are unsure who your Rep is. For JCR support, email county.jcr@lancaster.ac.uk

Academic-related Support (including timetabling)

Speak to your Teaching Office. If you're unsure who to contact, find your department from this list and then click on 'Contact and Find Us' for your department's generic email address.

Study Skills Support

If you need support with things like academic writing, English language, maths and stats, managing the change to online study, critical thinking etc, make an appointment with a Learning Developer

Financial Support

If you're struggling with your finances, email the County College Manager, Ali Moorhouse.

The Counselling and Mental Health Service are currently offering a range of services which may meet your requirements. Many of these services can be accessed quickly and without the need for you to submit a self-referral form. All the options and further information can be found on the service website.

Urgent Support

If you have a problem which is urgent, or you feel very vulnerable or unsafe, please telephone the Counselling and Mental Health Service on 01524 592690 to discuss your needs, 9am-5.30pm Monday to Wednesday and 9am-5pm Thursday and Friday.

Out of Hours Support

Outside of core working hours, contact the County Porter who will be able to advise on support available on 01524 592560.


Emergency Support

In an emergency situation, please call an ambulance by dialling 999 and then contact University Security on 01524 594541 to inform them that an ambulance has been called.

We hope that you find the support that will be helpful for you, however please do not hesitate to contact countywelfare@lancaster.ac.uk if you're at all confused about who to speak to, how to access support or would just like a friendly chat to talk through any concerns.