College Support

The College provides a range of support for students around health, flatmates, personal life, finances, studies or just a general chat.

College Welfare Team

The Senior Advisor (Dave Thornton), College Manager (Ali Moorhouse), College Assistant (Dan Miller), and the College Advisory Team (CAT) are collectively known as the College Welfare Team. If you would like some support, the only email you need to make contact with us is:

You can also use the Connect Lancaster app to quickly connect with the University and let us know that you need some help or via the iLancaster app.

The Student Mental Health Service is currently offering a range of services which may meet your requirements. Many of these services can be accessed quickly and without the need for you to submit a self-referral form.

Support Options

There are a number of support services across the University and we know that sometimes this in itself can seem overwhelming. We have summarised the types of support available below.

If you're unsure who to speak to, a Don't Know Who to Call for Help? poster has been created to help you decide on the most appropriate staff member or service to approach.

Peer Support

If you would like to talk through your problems with a fellow student, consider contacting your College Rep or a member of the JCR student committee. Please email Ali if you are unsure who your Rep is. For JCR support, email

Academic-related Support (including timetabling)

Speak to your Teaching Office. If you're unsure who to contact, find your department from this list and then click on 'Contact and Find Us' for your department's generic email address.

Study Skills Support

If you need support with things like academic writing, English language, maths and stats, managing the change to online study, critical thinking etc, make an appointment with a Learning Developer

Financial Support

If you're struggling with your finances, email the County College Manager, Ali Moorhouse at

Urgent Support

If you have a problem which is urgent, or you feel very vulnerable or unsafe, please telephone the Counselling and Mental Health Service on 01524 592690 to discuss your needs, 9am-5.30pm Monday to Wednesday and 9am-5pm Thursday and Friday.

Out of Hours Support

Outside of core working hours, contact the County Porter who will be able to advise on support available on 01524 592560.

Emergency Support

In an emergency situation, please call an ambulance by dialling 999 and then contact University Security on 01524 594541 to inform them that an ambulance has been called.

We hope that you find the support that will be helpful for you, however please do not hesitate to contact if you're at all confused about who to speak to, how to access support or would just like a friendly chat to talk through any concerns.

Information about out of hours support and emergency help