Welfare and Support

You should never feel that there is no one that could possibly help you with your particular problem, no matter how difficult or trivial it may seem, there is always someone who will understand and advise you. If you pop into the College Office, Julie will be able to advise and point you in the right direction. There is a huge network of support stretching from Lonsdale, to the Students Union, Student Based Services and your own academic departments.

College Advisor Team

The College Advisor Team (CAT) is a team who help to support your pastoral needs within Lonsdale College. There are two CAT members headed up by Emma, the Senior Advisor and the Deputy Advisor, Benjamin, who help coordinate the welfare provision for your student experience at Lancaster University.

If you have a problem or just need someone to talk to, please get in touch. You can expect us to take your problems seriously, to deal with personal information sensitively and in strict confidence, and to find any further help you may need. You can contact the CAT team by emailing lonsdalewelfare@lancaster.ac.uk.

Out of hours drop-ins

During term time College Wellbeing Officers are available at various times throughout the week and also offer appointments and drop-ins at the Security Lodge.

Monday to Friday:

  • 5–6pm for pre-booked appointments
  • 6–7pm drop-in

Outside of term time please contact the Counselling & Mental Health Team on 01524 592690 or counselling@lancaster.ac.uk with any wellbeing queries.

Counselling and mental health service

To access counselling or mental health support please complete the student online self-referral form. If you have any questions, please call 01524 592690.

Lancaster Nightline

Lancaster Nightline offers a friendly voice at the end of the phone run for students by students from 10pm to 8am during term time. To speak to a member of Nightline, call: 01524 594444.


All students are required to register with a local GP; the Health Centre on campus offers surgeries Monday to Friday. There is also a practice in King Street and Dalton Square which may be more convenient if you live off campus. To contact the surgery, call 01524 594130, or visit the surgery website.

  • Remember that if you are ill, or some problem prevents you from attending lectures handing in work, you must keep your department informed.

Spiritual support

The Chaplaincy Centre welcomes people of all faiths and none. The centre offers opportunities for worship, spiritual support and pastoral care. The Islamic community welcomes people of all faiths and none to the Islamic Prayer Room.

Financial support

We offer short term College Loans of up to £100 for those Lonsdalions who find themselves in need. These can be made available on the same day as they are agreed but must be repaid within six weeks to the cashiers office in University House. If you do find yourself in a situation whereby you require a loan, please contact the College Manager Julie in the first instance to discuss it.

The Lancaster Opportunity and Access Fund (LOAF) is designed to help students who may require extra financial support and are assessed on financial need. Any award from the fund is given as a grant and is non-repayable. Full details of all financial support awards can be found on the University Student Funding page.