Student Complaints

We recognise that there may be occasions where students are dissatisfied with an aspect of their experience whilst studying at Lancaster University. This page sets out the different procedures applicable depending on the aspect of your experience you wish to raise concerns about.

Please read the below points to see which procedure is most appropriate for you to follow:

  • Applicants to the University who wish to make a complaint should use the Applicant Appeals, Complaints and Feedback Policy.
  • Applicants to the University who wish to make a complaint about services provided by an agent, with whom Lancaster University have an agreement, should read the information available on the Find an agent webpages.
  • Current students who wish to make an academic appeal or complain about academic matters, such as progress from one stage of a degree programme to another, a mark, grade or classification of degree, should use the Academic Appeals process.
  • Concerns about student conduct should be directed to the Student Discipline Procedures.
  • Matters relating to tuition fees should be directed to the Tuition fees policy.
  • Current students who wish to make a complaint about services provided by the University should use the Student Complaints Procedure.
  • The Student Complaint Procedures do not apply to members of staff, alumni, applicants or those with no formal relationship with the University.