All registered students of Lancaster University can complain by following the Student Complaints Procedure.
Due to the unprecedented situation in relation to Covid-19 we may not be able to process your complaint to our usual timescale, but we shall make every endeavour to do so and will keep you informed of progress. You may wish to review the latest information on Covid-19 on the Office of the Independent Adjudicator for Higher Education website.
The complaints procedures were updated for 2019/20. If you are within a complaints process from the previous academic year, the applicable procedures can be found in the following document: 2018/19 Student Complaints Procedure
Lancaster University Students’ Union provide an Advice Service which is a free, non-judgemental and confidential support service. Visit their webpage for contact details and to find out more information about support.