Woodland walk

Welfare and support

The College Support team should be the first port of call if you are experiencing difficulties. Support is available in relation to your studies, personal challenges, homesickness, health problems, money concerns or any other issues. We are available to provide help and guidance throughout your time at Lancaster, from arrival to the point that you graduate. No issue is too big or small. If you need some advice and support, get in contact today, and a member of our team will be happy to help.

How we can help

Our welfare team are on hand to provide pastoral support to students within the college. The team respond to queries between 9am-5pm Monday to Friday (excluding Bank Holidays and University closure dates) and help is available for all types of difficulties. No issues are too big or too small, so If you need someone to talk to then please do get in touch at bowlandwelfare@lancaster.ac.uk

Remember - Support is not just available when things go wrong, the team are involved in various welfare events throughout the year, so please feel free to get involved. Got an idea? Get in touch.

Out-of-hours support

  • College Porters – Available 24 hours a day, 7 days a week during term-time. Bowland Porters can be reached on 01524 592 348, or visit the Porters Lodge.
  • Medical Attention (non-emergency) - 111 (24/7 support available).
  • Medical Emergencies including mental health crisis – College Porters or Main Security 01524 594541. Our trained staff can provide first aid and will contact the emergency services if needed.

Information and Self Help

Links to online and local resources can be found on the University Counselling and Mental health webpage.

Information on the services provided by the University and how to access support can be found on the on the Counselling and Mental health pages.