Woodland walk

Welfare and support

The College should be the first port of call for a student experiencing difficulties. Support is available in relation to your studies, personal challenges, homesickness, health problems, money concerns or any other issues. We are available to provide help and guidance throughout your time at Lancaster, from arrival to the point that you graduate. No issue is too big or small. If you need some advice and support, get in contact today, and a member of our team will be happy to help.

How we can help

The team is led by Steve Mack, our Senior Advisor who, together with Jonathan, Joshua and Heidi provide pastoral support within the college.

We respond to queries between 9am-5pm Monday to Friday (excluding Bank Holidays and University closure dates) and help is available for all types of difficulties. No issues are too big or too small, so If you need someone to talk to then please do get in touch at bowlandwelfare@lancaster.ac.uk

Remember - We are not just here for when things go wrong, the team are involved in various welfare events throughout the year, so please feel free to get involved. Got an idea? Get in touch.

Out of hours support

  • College Porters – Available 24 hours a day, 7 days a week during term-time. Bowland Porters can be reached on 01524 592 348, or visit the Porters Lodge.
  • Medical Attention (non-emergency) - 111
  • Medical Emergencies including mental health crisis – College Porters or Main Security 01524 594541. Our trained staff can provide first aid and will contact the emergency services if needed.
  • Lancashire Care Wellbeing and Mental Health - Call free 0800 915 4640. Available Monday to Friday 7pm-11pm, Saturday to Sunday 12 noon-12 midnight.
  • Samaritans – Call free 116 123, confidential 24/7 advice and support.
  • Papyrus - Call free 0800 0684141. Trained staff are on-hand to listen. Available Monday to Friday 10am-10pm, Saturday to Sunday 2pm
  • Nightline - Lancaster Nightline is a peer to peer listening and information service run by Lancaster students, providing a night-time contact point, free information or just somebody to listen. All calls are anonymous and confidential, and you can contact Nightline by telephone on 01524 594444. Alternatively, you can email Nightline, instant message Nightline or Skype Nightline.

Information and Self Help

Self Help

You may find some of the following links useful for self-help.

Links to other online and local resources can be found on the University Counselling and Mental health webpage.