Two Chinese girls enjoying the Furness Windermere cruise

Welfare and Support

Wherever you're from and whatever your circumstances, there's a team of people to help and support you through your studies if you need. If it's on your mind, let us help. You can talk to the team in Furness about anything from homesickness to issues with flatmates, worries about yourself to worries about others.

First Year Reps

The First Year Reps are all current Furness students that have been recruited to look after you, helping you to settle in and find your way around. You'll meet them on arrivals day and they will keep in touch through the year. They will be your first source of information and should facilitate harmonious living.

College Staff

You can always go and see Jo or Andrew in the College Offices if you have anything on your mind, including problems with your finances or student life in Furness.

The Assistant Deans are postgraduates that live in the accommodation and work with the college team. Their primary function is to uphold discipline and they patrol the accommodation several times weekly to make sure there are no issues. They can also facilitate flat meetings though where issues between groups become apparent.

The Porters are on duty every day and night during term time and you will get to know them as you collect your mail and parcels. You can call them at any time if you need help, fall ill or need to report anti-social behaviour in the accommodation. Their telephone number is 01524 593714.

College Advisor Team

The Furness College Advisor Team (FurCAT) can offer support and direction on any aspect of your student life, at your request.

The team is made up of five members of University staff that monitor an enquiry mailbox, led by our Senior Advisor James Mawdesley. You can make contact via the form at the bottom of this page, or by emailing Somebody will get back to you as soon as they can with advice.

College Wellbeing Officer

Taryn Whitford is the College Wellbeing Officer and she liaises with the CAT. Taryn is a fully qualified mental health nurse and splits her time between Furness and Fylde Colleges dealing with all kinds of issues.

Student Services

Outside the college there is a central helpdesk known as the Base, which is located in Alexandra Square in the centre of campus. From here you can access services provided by the Student Registry, Student Funding, Disability Service, International Student Support and Careers teams. This is also the place to book an appointment with a Funding Advisor if you have any financial worries, or need help chasing up your funding. You can email the Base, pop in, or call them on 01524 592525.

A team of Counsellors, Mental Health Advisors and Transitions Officers make up the Counselling and Mental Health Service, providing support on issues as wide ranging as personal, family, social or academic. To make an appointment you will need to complete a self-referral.


Lancaster Nightline is a peer to peer listening and information service run by Lancaster students, providing a night-time contact point, free information or just somebody to listen. All calls are anonymous and confidential, and you can contact Nightline by telephone on 01524 594444. Alternatively you can email Nightline, instant message Nightline or Skype Nightline.

Contact the FurCAT

If you need advice or direction you can contact the CAT in confidence via the following form and we will get back to you soon.

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Your details

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