Submit Maintenance or Cleaning Request
Report a fault or submit a request for maintenance or cleaning.
Facilities Helpdesk
Call us on 01524 593333
Email us at facilities.helpdesk@lancaster.ac.uk
Visit us in person at University House reception:
Mon-Weds: 09:30-17:30
Thurs-Fri 09:30 - 17:00
In an emergency or outside normal working hours, where a dangerous situation exists or damage can be prevented call Security on 01524 594541 or via Teams
Self Service
(VPN required if off-campus)
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My Active Requests
View a report of your reported jobs that are currently open.
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My Request History
View the history of all of the closed jobs you have previously reported.
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Open Requests
View all requests currently open for a particular building
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12 Month History
View & search all jobs requested in the last 12 months.
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Permit to Work/Access
Request a Permit to Work or a Permit to Access hazardous areas (Facilities staff only).
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Project Requests
Submit and manage project requests for any non-maintenance items.
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Facilities Event Support Request
Request support from Facilities for an upcoming event and/or approve existing requests (HoDs).
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Catering Orders
Place a catering order and manage your bookings.
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Abandoned Bike Register
Recording and management of abandoned bicycles (Security staff only).
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Amend Space/Map Data
Keep data accurate by telling us of changes to your area. Not for maintenance requests.
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Out of Hours Door Access Request
Request to have doors unlocked out of hours for open days, conferences, events, etc.
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Building Access Request
Request access to University House, HR Building, InfoLab21 or Bowland Main B Floor.