Contact IT support
Information to help solve your IT problems, and how to report problems or request services.
As a distance learner, IT access and support will be really important. Here's a quick introduction to the essential IT services, and what you need to do to access them.
In the Portal you can get more detailed information about accessing and using these (and other) IT services by searching and browsing from the homepage or ASK tab, or via widgets in the My Area tab.
Please note that:
For resources and information relating to your studies.
The Portal provides easy access to your email, Moodle, timetable, personalised student news, library loans and more.
And ASK (Advice, Support, Knowledge) in the Portal your starting point for information, advice and support from your department, faculty, college, central services, Library and the Students’ Union.
iLancaster, our mobile app, provides access to a range of services, including your timetable, information about campus facilities, and an attendance check-in feature for undergraduates and taught postgraduates to register attendance at timetabled teaching sessions.
If you've been using iLancaster as an applicant, after setting up your University IT account as part of the Registration process you must log out of iLancaster, and then log back in using your new IT account username and password. This will give you access to all the services in iLancaster that you need.
Moodle is used by undergraduates and taught postgraduates to access programme and module spaces online that can include course materials, recorded lectures, online discussions and assignment submissions.
You’ll start to access these spaces in Moodle as your course gets going, but as soon as you’ve set up your IT account you’ll be able to do a 'Ready for University' course in Moodle that helps you get to grips with university life, and other courses that help improve your digital skills.
There's also a short online course to introduce you to using Moodle.
Research postgraduates use Moodle for appraisals and recording supervision meetings.
Site-licensed software is available to you. Using AppsAnywhere on Windows devices, or MyLab (see below), many applications can be run without the need to install them.
As a Lancaster student, you are also entitled to download and install Microsoft Office applications for free.
MyLab gives you access online to software on your device via a virtual PC Lab computer (just like you'd get in the Library and PC Labs on campus) from anywhere via a web browser.
Microsoft Outlook email is used for emails from your department, college and student support, including a weekly news digest called My Lancaster.
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad and Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.
When you come onto campus, make sure you follow the eduroam connection instructions - this will ensure you have connected securely and are using the correct login details, and are less likely to lose your connection when updates happen.
MyAccount provides personalised information about your IT account, including your University email address and your username format for logging in to Office 365.
What to do if you’re having IT problems.
Information to help solve your IT problems, and how to report problems or request services.
Check your Portal notifications or ISS Twitter to find out about issues affecting IT services.
Guidance and training about spam and phishing emails, including tips to reduce the amount you receive.
Access free training, information and guidance to get the IT skills you need.
Training for a range of topics. Information sessions, webinars, and short online courses.
How to get the most out of digital technology and look after your digital wellbeing.
Staying safe online, and protecting your devices and information.