Connect to IT services

As a distance learner, IT access and support is going to be vital. Here is a quick introduction to the essential services.


Once you have completed Registration and received your University account you will be able to log in to these services.


  • Student Portal

    The Student Portal provides easy access to your email, modules in Moodle, personalised student news and more.

  • Email

    Office 365 email is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.

  • iLancaster

    iLancaster, our free mobile app, is a handy way to get a range of University services on the go. It’s available for Apple and Android devices, and there’s a web-based version if you can’t install the app on your device or want to use it on your PC or laptop.

    If you’ve already been using the ‘Future Student’ profile you'll have to log out of iLancaster, then select the ‘Student’ profile and log back in using your University account username and password. If you’ve already been using iLancaster (eg you’re currently using the ‘Visiting Lancaster' or 'Future Student' profile) you'll have to log out of iLancaster, then log back in with your University Account username and password and select the ‘Student’ profile. 

  • L.U.

    L.U. is a voice-enabled digital friend, providing answers to questions about your academic studies, university life, welfare and more. It can be used in iLancaster and the Student Portal, on Amazon Echo devices, and in the Alexa app. 

  • Storage

    OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.

  • Online meetings

    You'll probably need to use Microsoft Teams to meet online with lecturers, teaching staff and fellow students. You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices. You'll also be able to store and share files within Teams using OneDrive or OneNote.

  • Moodle

    Taught postgraduates access modules online in Moodle. These can include course materials, recorded lectures, online discussions, online tests and assignment submissions. The way these features are used will vary from module to module.

    Research postgraduates use Moodle for appraisals and recording supervision meetings.

    There are also a number of Moodle courses designed to help improve your digital skills.

  • MyAccount

    MyAccount provides information about your University Account, including details of your email address and the login format for accessing it, and options for changing and resetting your password.

  • Software

    A range of University site-licensed software is available, and using AppsAnywhere many applications can be run on Windows devices without the need to install them. As a Lancaster student you are also entitled to download and install Microsoft Office applications for free. 

Help and support

We have a team of people ready to provide support, as well as plenty of online guidance and instructions.


  • IT problems and requests

    In our online Help Centre you can search for information, report problems and request access to services. To access the Help Centre you'll need to log in using your University IT account, but there's a form you can submit if you're unable to log in.

    You can also contact ISS by phone if you can't find the help you need via the Help Centre.

    You can see if there’s an issue that may be affecting your access to an IT service via your notifications on the Student Portal or by following ISS on Twitter.

  • Digital skills

    Digital skills training is available on a wide range of topics. You can book onto information sessions and webinars at arranged times, or access short online courses anytime. There’s also a Digital Skills Certificate you can take to boost your IT skills and gain formal recognition for them.

  • IT security

    IT security information and guidance are provided to help you stay safe online and to protect your devices and information.