Connect to IT services

As a distance learner, IT access and support is going to be vital. Here is a quick introduction to the essential services.

Access

Once you have completed Registration and received your University Account you will be able to log in to these services.

  • Student portal

    The Student Portal provides access to email, online learning spaces in Moodle, personalised student news and more.

  • Email

    Office 365 email is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.

  • iLancaster

    iLancaster, our free mobile app, is a handy way to get a range of University services on the go. It’s available for Apple and Android devices, and there’s a web-based version if you can’t install the app on your device or want to use it on your PC or laptop.

    You’ll need to select the ‘Student’ profile when you log into iLancaster for the first time. If you’ve already been using iLancaster (eg you’re currently using the ‘Visiting Lancaster' or 'Future Student' profile) you'll have to log out of iLancaster, then log back in with your University Account username and password and select the ‘Student’ profile. 

  • L.U.

    L.U. is a voice-enabled digital friend, providing answers to your questions about academic studies, university life, welfare and more. It can be used on Amazon Echo devices, the Alexa app or via the iLancaster app.  

  • Storage

    OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing. We also give you a personal filestore (H: drive) on our servers which is backed up daily.

  • VPN

    The University Virtual Private Network enables you to connect to some University services as though you were on campus. Once you have set up a VPN connection it is secure and easy to use.

  • MyAccount

    MyAccount provides information about your University Account, including details of your email address and the login format for accessing it, and options for changing and resetting your password.

  • Software

    A range of University site-licensed software is available, and using AppsAnywhere many applications can be run on Windows devices without the need to install them. As a Lancaster student you are also entitled to download and install Microsoft Office applications and antivirus software for free. 

Support

We have a team of people here ready to offer support, as well as plenty of online guidance and instructions.