ASK (Advice, Support and Knowledge) Service

ASK is your place to go for support and information on a wide range of personal and student issues.

You can use the ASK section of your Portal to find online information about your programme, college and the services available to you.

If at any point you wish to discuss changes to your course, need advice about who to contact or general guidance on University life, you can also contact the ASK team directly. Staff can offer you guidance on a variety of queries and make appointments with specialist staff where needed.

Wellbeing

Student wellbeing at Lancaster means there is always someone to talk to. Find out more about who is here to help, as well as tools, training and wellbeing activities by searching Wellbeing on the ASK portal or using this direct link to the page. You can also access our 24/7 Mental Health and Wellbeing Advice Line, available 24/7, 365, so help is always available at a time that suits you.

Careers

Our dedicated Careers specialists provide a wide range of online services and resources which include:

• Job opportunities for students advertised through the Employment and Recruitment Service and for graduates advertised through CareersConnect
• One-to-one tailored information, advice and guidance online. Register with CareersConnect and book your appointments here
• Book a practice interview with one of our Careers team for a job you are applying for through CareersConnect
• Skills workshops via webinar delivered by employers – more details and booking via CareersConnect
• Completing the Lancaster Award which recognises your achievements outside your study.

Develop your academic skills

At Lancaster there are many opportunities to develop your academic skills. The main way you will do this is through engaging actively with your course and learning the academic skills specific to your area of study. You can also explore the interactive resources on the ASK Portal for general advice and further practice.

Money

We have lots of information available on the ASK Portal as well as people who can guide you on money matters such as support available and managing your finances.

Administration

From registering as a student, to ordering documents and making changes to your record - here's where to find the right guidance and people to help.

Lancaster University Students' Union

Your Students' Union is an independent organisation that represents the student body. Lancaster University Students' Union provides free and confidential advice on a number of issues such as academic and welfare advice and support. Visit Students' Union Advice and Support for more information. You also have the right to opt-out of the union.