Staff Intranet & Student Portal accessibility statement

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the 'What isn't accessible' section below.

What is accessible

We want as many people as possible to be able to use the Staff Intranet and Student Portal. You should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We also try to make the content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What isn't accessible

We know some of the content within the Staff Intranet and Student Portal aren’t fully accessible and therefore do not meet the accessibility standards:

  • Live video streams and some recorded videos don’t have captions
  • Many older PDF documents aren’t fully accessible to screen reader software
  • Some links within text might not make sense when read out loud with a screen reader.

Further details are shown below.

Non-compliance with the accessibility regulations


Some link text in existing content doesn’t make sense when read on its own (for example, ‘click here’ in some of the news and events articles).

This doesn’t meet WCAG 2.1 success criterion 2.4.4.

We plan to fix these issues for all new content added after 23 September 2019.

Content that isn't within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so that they are accessible to a screen reader.

This doesn’t meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, but if you have problems accessing the information you need from any document published on the intranet/portal please get in touch and we will do our best to provide it in an alternative format.

All new PDFs or Word documents we publish after 23 September 2019 will meet accessibility standards.

Recorded video

Some of our recorded videos do not have captions. From September 2020 all recorded videos made available via the Student Portal / Staff Intranet will be captioned.

Live video

Most of our live video streams will not have captions. Where possible we will encourage presenters to use live captions & subtitles, but we don’t plan to enforce the addition of captions to all live video streams at this stage. Adding captions to live video is exempt from the accessibility regulations.

How we tested these sites

These websites were last tested in July 2019. The tests were carried out by Lancaster University using a variety of tools including Wave and Google Lighthouse.

We tested:

Plans for improvement

This statement was prepared on 31st July 2019. It was last updated on 31st July 2019.

We aim to ensure that all new content published on the Staff Intranet and Student Portal after 23 September 2019 adheres to accessibility standards.

Captions on recorded content will be available on all video from September 2020.

We will encourage presenters to use live captions on live video streams, but this will not be possible in all cases.

Contacting us for help

What to do if you can’t access parts of this website / service

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us as follows:

  • By email if you are a student, to
  • By email if you are a member of staff, to
  • By phone, call +44 (0)1524 510987
  • In person, visit the Learning Zone Support Desk, where staff will make a request or book an appointment with an advisor on your behalf.

Reporting accessibility problems with this website / service

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us either via our Online Help Centre (staff and students only), or call our IT Service Desk on 01524 510987.

What to do if your problem isn't dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.