Accessibility statement for Staff Intranet and Portal

This accessibility statement applies to the Staff Intranet and Portal.

This website is run by Lancaster University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We also try to make the content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Live video streams and some recorded videos don’t have captions.
  • Some older PDF documents aren’t fully accessible to screen reader software.
  • Some links within text might not make sense when read out loud with a screen reader.

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, you can request it:

  • By emailing portal@lancaster.ac.uk.
  • In person, by visiting the Student Information Desk in the Learning Zone, where staff will make a request or book an appointment with an advisor on your behalf.

We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website/service

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What to do if your problem isn't dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.

Technical information about this website’s accessibility

Lancaster University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Text

Some link text in existing content doesn’t make sense when read on its own (for example, ‘click here’ in some of the news and events articles).

This doesn’t meet WCAG 2.1 success criterion 2.4.4.

We have endeavoured to ensure this issue has not occurred with content added after 23 September 2019.

Maps

The Travel page uses Google Maps which is provided by a third party and may not fully comply with the accessibility regulations. Google Maps accessibility information

Timetable

The Timetable page uses a third-party component and may not be fully accessible in the grid view. If you have difficulty in accessing this information, please use the alternative list view. FullCalendar accessibility information

Content that isn't within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so that they are accessible to a screen reader.

This doesn’t meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, but if you have problems accessing the information you need from any document published on the intranet/portal please get in touch and we will do our best to provide it in an alternative format.

We have endeavoured to ensure that all new PDFs or Word documents we published after 23 September 2019 meet accessibility standards.

Recorded video

Some of our recorded videos do not have captions. From September 2020 we have endeavoured to ensure that recorded videos made available via the Portal/Staff Intranet have been captioned or include transcripts.

Live video

Most of our live video streams will not have captions. Where possible we will encourage presenters to use live captions and subtitles, but we don’t plan to enforce the addition of captions to all live video streams at this stage. Adding captions to live video is exempt from the accessibility regulations.

What we are doing to improve accessibility

We have endeavoured to ensure that all new content published on the Staff Intranet and Portal after 23 September 2019 adheres to accessibility standards.

Captions on recorded content have been available on all video from September 2020.

We will encourage presenters to use live captions on live video streams, but this will not be possible in all cases.

Preparation of this accessibility statement

This statement was prepared on 31st July 2019. It was last updated on 20th March 2024.

These websites are tested on a regular basis, with particular emphasis on testing new functionality before it is launched. The tests are carried out by Lancaster University using Axe.

We test a sample of pages, including: