Accessibility statement for LUSI Answers

This accessibility statement applies to Lancaster Student Information System (LUSI) LUSI Answers.This website is run by Lancaster University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader

We also try to make the content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Some parts of the site cannot be accessed using only a keyboard, and some elements do not clearly show when they are focused.
Some shortcuts cannot be turned off, which may cause issues for users relying on voice input or assistive tech.
Some links and buttons are not clearly labelled, or their purpose is unclear to screen reader users.
Some images, including icons and logos, do not have appropriate descriptions.
The main language of the page is not always set, which can affect how screen readers interpret content.
Some text and visual elements don’t have enough contrast to be easily seen.
On some pages, content requires both horizontal and vertical scrolling.
Tooltips and similar content can’t always be dismissed using the keyboard.
Some videos lack captions or transcripts.
Some content is not structured in a way that works well with assistive technologies.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille, contact us by submitting a ticket to the Help Centre. We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please submit a ticket to the Help Centre

What to do if your problem isn’t dealt with satisfactory

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this websites accessibility

Lancaster University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances listed on this page.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Navigation

Some parts of the site cannot be accessed using only the keyboard. (WCAG 2.1.2)
Some areas of the site have navigation issues, preventing users from moving away from components. (WCAG 2.1.1)
Some character key shortcuts on the site cannot be turned off or changed. This can be a problem for users who rely on speech input or keyboard-only navigation. (WCAG 2.1.4)
Some components of the site are not labelled correctly, for example, the search bar is not correctly identified as a search region, making it harder for users, especially those using screen readers or assistive technology, to identify them. This can make navigating the page more difficult. (WCAG 1.3.1)

Some components do not provide a visible indication when they have input focus or fail to move focus to newly revealed content. (WCAG 2.4.7)
The focus cannot always be moved away from or closed in modal dialogs and revealed content using the keyboard. (WCAG 2.4.3)
Some components are not identified in a consistent way across the site. For example, two search bars have different accessible names ("search" and "quick search"), which can be confusing for screen reader users. (WCAG 3.2.4)

Text and content

Some content is not structured correctly in the HTML, which can cause problems for assistive technologies, and make it harder for users to interact with the page. For example, headings have been placed inside list elements where they don’t belong. This can make it harder for screen reader users to understand the organisation of the content. (WCAG 1.3.1)
You may find some text that doesn’t have enough contrast with the background, which can make it hard to read, for example, in the search bar. (WCAG 1.4.3)
Some visual elements on the site don’t have enough contrast to clearly show their state or function. (WCAG 1.4.11)
On some pages, you may need to scroll both vertically and horizontally to see all the content, especially on smaller screens or when zoomed in. (WCAG 1.4.10)
Some content that appears when you hover over or focus on certain elements cannot be easily dismissed using the keyboard or without moving the mouse pointer. For example, tooltips in some areas stay visible and can’t be closed by the user. (WCAG 1.4.13)

Widgets

Widgets like the search bar and buttons are missing clear labels or instructions that can be recognized by assistive technology. (WCAG 1.3.1, WCAG 2.5.3)
Some widgets such as the search bar and buttons do not provide clear instructions on the expected input or action. The search bar in the top right corner doesn’t have instructions for expected input. (WCAG 3.3.2)
Some parts of the site are difficult to use with a keyboard. This means that users who rely on keyboard navigation may not be able to access all features. (WCAG 2.1.1)

Images

Some images on the site are not properly described, which means that people using screen readers may not understand what the image is for or what action it performs. (WCAG 1.1.1) For example:

The hamburger menu icon and the three dots icon (used to open or hide parts of the page) are currently marked as decorative, even though they help people navigate the site.
The analytics icon, which acts like a button, isn’t described in a way that explains what it does.
Some images that also work as links don’t give enough information about where the link will take the user.
The Lancaster University logo is missing a short description, so screen reader users may not know what it is or where it links to.

Language

Some pages on the site do not clearly state that the content is in English, which can cause problems for screen readers that rely on this information to read text correctly. For example, the main language of the page is not set in the website code, so screen readers may not use the correct pronunciation. (WCAG 3.1.1, WCAG 1.3.2)

Video content

Some videos on the site do not include captions or a full transcript, which means the information is not accessible to people who are deaf or hard of hearing. (WCAG 1.2.1)

Preparation of this accessibility statement

This statement was prepared on 27 March of 2025.

This website was last tested on 19 March of 2025. The test was carried out by Lancaster University.

We used this approach to deciding on a sample of pages to test our website:

We used a representative sampling approach to select pages for accessibility testing across LUSI Answers. Our aim was to cover a wide range of components and content types used throughout the site. This method ensures that common features and functionalities were evaluated for accessibility compliance. By selecting these pages, we aimed to include a variety of layout structures, interactive elements, and content types to provide a comprehensive overview of the site's accessibility performance. The following pages were tested:

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