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Emergency Situation

In a non-ambulance related emergency, call 01524 594541 on mobile, or dial 999 or 444 from any internal telephone line to connect to the Security Reception, staffed 24 hours a day, 365 days a year.

What if I urgently need an ambulance?

If you need to call the emergency services follow these steps.

If the individual requires an Ambulance they should ring 999 themselves. This is because the 999 call receiver needs to know a lot of detail that can only be given by the person at the scene. It should be noted that all porters have been issued with mobile phones and will be able to assist with this if needed.

Once it has been confirmed an ambulance is en-route contact security on 444 (internal) or 01524 594541 and inform them that an ambulance has been called. This ensures that security can meet the ambulance and escort it to the location of the incident and thus avoid any delays