Set up your IT Account & Upload a Photo

1. Set up your IT account

Make sure to check your junk email folder if you don’t receive this email.

Make sure to check your junk email folder if you don't receive the emails referred to below. Once you have signed your contract, you will receive an email asking you to register for your Lancaster University IT Account. If you have received the email but have yet to set up an account, please go to myaccount and log in (your username and password to log in were also sent to you by email), and follow the steps to:

  • Accept the University’s Computer User Agreement.
  • Receive a new University Account username, and set a password for it.
  • Check your new University Account username and password are working.
  • Upload a Staff ID Photo.

Once the activation of your IT account is complete, you will also have to enable multi-factor authentication (MFA) on your account for increased security when accessing some IT services.

If you do not complete these actions before you come to Lancaster it may delay your access to University systems and resources once you start.

Please note that you are not expected to use your account until after you arrive at Lancaster. If you do need access to Lancaster systems and services however, you would be expected to complete the Online Information Security training first. This training is mandatory for all staff and must be completed during your first week at Lancaster if not before.

For more information about getting connected to IT at Lancaster, see Connect to IT as a staff member

If you have any questions or problems please don’t hesitate to contact the ISS Service Desk who will be happy to help.

2. Upload Photo for Staff ID

Your Staff ID Photo will be used across various services at Lancaster - such as your Office 365 photo, your Staff Directory photo, and be printed on your University ID Card.

You will only be able to upload your photo once you have set up your IT account. Please upload your photo as soon as you have set up your IT account.

Upload a photo in iLancaster. You can do this via the iLancaster app on your mobile device, or via iLancaster on the web - select the 'Photo Upload' applet.

If you are prompted to log in when accessing iLancaster, please enter your IT account username and password.

Please ensure it is suitable for professional purposes:

  • Ensure that only your head and shoulders are within the frame
  • Ensure that your face is well lit
  • Look natural, to avoid the image looking staged
  • Please don't be 'creative' - no sketched caricatures, faces obscured by scuba masks, or photos of pets (these are all real examples)
  • Look into the camera
  • Smile!
  • Of reasonable size

It will be cropped to 'head-and-shoulders' format and resized to 275×345 pixels, so needs to be this size or larger. Smaller images cannot be enlarged to the required size without loss of quality.

You will then be notified via email when your University card is ready to collect.

Failure to do so will delay the process of gaining your University ID Card and can restrict you from accessing particular Lancaster University services.