Students’ Consumer Rights

The Competition and Markets Authority (CMA) has published guidance setting out students’ consumer rights. 

The CMA guidance covers three areas of consumer law as they relate to students:

  • Information provision – universities must provide up front, clear, intelligible, unambiguous and timely information.
  • Terms and conditions – universities’ terms and conditions that apply to students need to be fair and balanced.
  • Complaint handling processes and practices – universities need to ensure their complaint handling processes and practices are accessible, clear and fair to students.

You can read more about your consumer rights as a student in this 60 Second Guide produced by the CMA.