Students’ Consumer Rights
The Competition and Markets Authority (CMA) has published guidance setting out students’ consumer rights.
The CMA guidance covers three areas of consumer law as they relate to students:
- Information provision – universities must provide up front, clear, intelligible, unambiguous and timely information.
- Terms and conditions – universities’ terms and conditions that apply to students need to be fair and balanced.
- Complaint handling processes and practices – universities need to ensure their complaint handling processes and practices are accessible, clear and fair to students.
You can read more about your consumer rights as a student in this 60 Second Guide produced by the CMA.