Students’ consumer rights

The UK's Competition and Markets Authority (CMA) has published guidance setting out students’ consumer rights.

The CMA guidance covers three areas of consumer law as they relate to students:

  • Information provision – universities must provide up front, clear, intelligible, unambiguous and timely information.
  • Terms and conditions – universities’ terms and conditions that apply to students need to be fair and balanced.
  • Complaint handling processes and practices – universities need to ensure their complaint handling processes and practices are accessible, clear and fair to students.

You can find guidance about consumer rights for students on the UK government website.