Connect to IT
When you arrive you'll probably want to get online using your PC, laptop or mobile device. You'll be able to stay connected across campus, and support is available should you need it.
Ways to get online on campus
In your room: Connect to ResNet
To get high speed access to the internet and campus network in your student room on a laptop or PC you connect to the Residences Network (ResNet). You’ll need an ethernet cable to be able to connect to ResNet.
Anywhere on campus: Connect to eduroam
eduroam is the secure Wi-Fi network across campus, including in student rooms. Follow the connection instructions that will help you connect securely and show you the correct login details to use.
Need a computer: Access a PC
Don't worry if you don't have a device of your own. You can get access to the internet, campus network and a range of site-licensed software using computers in the Library, and in Learning Labs at various locations across campus. Please note that to keep you safe during the Covid-19 outbreak, some computers and Learning Labs are currently unavailable. Laptops for loan from the Library and Learning Zone are also unavailable for the time being.
Essential IT services
Once you have completed Registration and received your University account you will be able to log in to these essential services.
The Student Portal provides easy access to your email, modules in Moodle, course timetable, personalised student news, library loans and more.
Office365 email is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.
Moodle is used by undergraduates and taught postgraduates to access modules online that can include course materials, recorded lectures, online discussions and assignment submissions. You’ll start to access these modules as your course gets going, but as soon as you’ve set up your IT account you’ll be able to do a 'Ready for University' course in Moodle that helps you get to grips with university life, and other courses that help you improve your digital skills. Research postgraduates use Moodle for appraisals and recording supervision meetings.
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students. You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices. You'll also be able to store and share files within Teams using OneDrive or OneNote.
iLancaster, our free mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for when you have to register your attendance at timetabled teaching sessions. You’ll need to select the ‘Student’ profile when you log into iLancaster for the first time. If you’ve already been using the ‘Future Student’ profile you'll have to log out of iLancaster, then select the ‘Student’ profile and log back in using your University account username and password.
L.U. is a voice-enabled digital friend, providing lots of answers to your questions about life at Lancaster, academic studies, welfare and more. It can be used in iLancaster and the Student Portal, in the Alexa app, and on Amazon Echo devices off campus.
Site-licensed software is available, and using AppsAnywhere many applications can be run on Windows devices without the need to install them. As a Lancaster student, you are also entitled to download and install Microsoft Office applications for free.
Printing is available in the Library and many other locations across campus, and you can print out at any printer. Please note that to keep you safe during the Covid-19 outbreak, some printers are currently unavailable.
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.
MyAccount provides information about your University Account, including details of your email address, and the login format for accessing email and eduroam Wi-Fi.
Help and support
What to do if you are having IT problems
In our online Help Centre you can search for information, report problems and request access to services. To access the Help Centre you'll need to log in using your University IT account, but there's a form you can submit if you're unable to log in. You can also contact the ISS Service Desk by phone for IT help.
If you need your PC, laptop or mobile device repairing there's The Workshop, a University-owned store located at the Learning Zone Support Desk. Please note that The Workshop is currently closed during the Covid-19 outbreak, but device repairs may be possible from some shops in Lancaster.
You can see if there’s an issue that may be affecting your access to an IT service via your notifications on the Student Portal or by following ISS on Twitter.
Digital skills and knowledge
Digital skills training is available on a wide range of topics. You can book onto information sessions and webinars at arranged times, or access short online courses anytime. There’s also a Digital Skills Certificate you can take to boost your IT skills and gain formal recognition for them.
IT security information and guidance are provided to help you stay safe online and to protect your devices and information.