Connect to IT
When you arrive you'll probably want to get online using your PC, laptop or mobile device. You'll be able to stay connected across campus, and support is available should you need it.
Ways to get online at Lancaster
In your room: Connect to ResNet
To get high speed access to the internet and campus network on a laptop or PC (using the network cable provided) in your room on campus you’ll need to connect to the Residences Network (ResNet).
Anywhere on campus: Connect to eduroam
eduroam is the secure Wi-Fi network across campus, including in student rooms. To make sure you connect securely, please follow the link above to get instructions for your device.
Need a computer: Access a PC
Don't worry if you don't have a device of your own. You can get access to the internet, campus network and a range of site-licensed software using computers in Learning Labs at various locations across campus, and there are laptops for loan in the Library and Learning Zone.
Essential IT services
Once you are connected you can start to access essential IT services
The Student Portal provides access to your email, personalised student news, course timetable, modules, library book return dates and more.
Office365 email is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.
iLancaster, our free mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for you to register your attendance at timetabled teaching sessions. You’ll need to select the ‘Student’ profile when you log into iLancaster for the first time. If you’ve already been using iLancaster (eg you’re currently using the ‘Visiting Lancaster' or 'Future Student' profile) you'll have to log out of iLancaster, then select the ‘Student’ profile and log back in using your University Account username and password.
L.U. is a voice-enabled digital friend, providing answers to your questions about campus life, welfare, academic studies and more. It can be used on Amazon Echo devices, the Alexa app or via the iLancaster app.
Site-licensed software is available, and using AppsAnywhere many applications can be run on Windows devices without the need to install them. As a Lancaster student, you are also entitled to download and install Microsoft Office applications and antivirus software for free.
Printing is available at many locations across campus, and you can print out at any printer.
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing. On our servers we also give you a personal filestore (H: drive) which is backed up daily.
MyAccount provides information about your University Account, including details of your email address, and the login format for accessing email and eduroam Wi-Fi.
Help and support
What to do if you are having IT problems
In our online Help Centre you can search for information, report problems and request access to services. You can also contact ISS by phone or by speaking to someone in person at the Learning Zone Support Desk.
If you’ve got a fault with your PC, laptop or mobile device there's the Workshop, a University-owned store located at the Learning Zone Support Desk.