Contact IT support
Information to help solve your IT problems, and how to report problems or request services.
Connect to IT
When you arrive you'll probably want to get online using your PC, laptop or mobile device. You'll be able to stay connected across campus, and support is available should you need it.
During Registration, when you complete the setup of your IT account online there's a link to set up Multi-Factor Authentication (MFA). You should do this straight away. Make sure you complete the setup fully (i.e. register both an authentication method and a recovery method).
MFA provides an extra layer of security. Once you set it up you’ll be able to generate One-Time Passwords (OTPs) that you use when logging in to services that require it.
Once your IT account is set up you can start accessing the following essential IT services. But note that some services may not be made available to you until after your course start date.
One of the first things you'll probably want to do is get online using your PC, laptop or mobile device.
Get online using Wi-Fi
Connect to eduroam for Wi-Fi in your room and across campus.
Follow the instructions provided - this will ensure you have connected securely and are using the correct login details, and are less likely to lose your connection when updates happen.
Connecting to eduroam Wi-FiGet online using the wired IT network
Connect using the high speed wired IT network in student residences on campus.
You'll need to use an ethernet cable to connect via the wired network in your room.
Connecting via the wired IT networkAccess essential services
You can get more detailed information about accessing and using the following services (and other IT services) in the Portal via search, or from the ASK and My Area tabs.
Don’t forget that you must have set up Multi-Factor Authentication (MFA) on your IT account in order to access some of these services.
For resources and information relating to your studies
Details of essential IT services. Accordion
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Moodle – your course modules and materials
Moodle is used by undergraduates and taught postgraduates to access programme and module spaces online that can include course materials, recorded lectures, online discussions and assignment submissions.
You’ll start to access these spaces in Moodle as your course gets going, but as soon as you’ve set up your IT account you’ll be able to do a 'Ready for University' course in Moodle that helps you get to grips with university life, and other courses that help improve your digital skills.
There's also a short online course to introduce you to using Moodle.
Research postgraduates use Moodle for appraisals and recording supervision meetings.
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Portal – personalised access to services and information
The Portal provides easy access to your email, Moodle, timetable, personalised student news, library loans and more.
And ASK (Advice, Support, Knowledge) in the Portal your starting point for information, advice and support from your department, faculty, college, central services, Library and the Students’ Union.
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iLancaster – the University’s mobile app, including attendance check-in
iLancaster, our mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for undergraduates and taught postgraduates to register attendance at timetabled teaching sessions.
If you've been using iLancaster as an applicant, after setting up your University IT account as part of the Registration process you must log out of iLancaster, then log back in using your new IT account username and password. This will give you access to all the services in iLancaster that you need.
For software
Details of services for access to software Accordion
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Software - access to site-licensed applications
Site-licensed software is available to you. Using AppsAnywhere on Windows devices, or MyLab (see below), many applications can be run without the need to install them.
As a Lancaster student, you are also entitled to download and install Microsoft Office applications for free.
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MyLab – access software on your device via a virtual PC Lab computer
MyLab gives you access online to software on your device via a virtual PC Lab computer (just like you'd get in the Library and PC Labs on campus) from anywhere via a web browser.
Other services
Details of other essential IT services. Accordion
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Email – your Uni email, including via the web and on your mobile devices
Microsoft Outlook email is used for emails from your department, college and student support, including a weekly news digest called My Lancaster.
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Teams – your online meetings, chat and collaboration
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
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OneDrive – your secure personal file storage
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.
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Printing – networked printers across campus
Printing facilities are available at a range of locations across campus, and you can print out at any of the printers.
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MyAccount – information about your personal IT account
MyAccount provides personalised information about your IT account, including your University email address and your username format for logging in to Office 365.
Getting IT help and support
What to do if you’re having IT problems.
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Device repairs
Repairs to your devices from The Workshop, a University-owned service on campus.
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IT service issues
Check your Portal notifications or ISS on X (formerly Twitter) to find out about IT service issues.
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Spam and phishing
Guidance and training about spam and phishing emails, including tips to reduce the amount you receive.
Improve your digital skills
Access free training, information and guidance to get the IT skills you need.
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Digital skills training
Training for a range of topics. Information sessions, webinars, and short online courses.
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Embrace Digital
How to get the most out of digital technology and look after your digital wellbeing.
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Digital security guidance
Staying safe online, and protecting your devices and information.
