Moodle accessibility statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the 'What isn't accessible' section below.

What is accessible

We want as many people as possible to be able to use Moodle. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We also try to make the content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What isn't accessible

We know some of the content within Moodle isn’t fully accessible and therefore does not meet the accessibility standards:

  • Live video streams and most recorded videos don’t have captions.
  • Many older PDF documents aren’t fully accessible to screen reader software.
  • PDFs generated by the coursework feedback process are not fully accessible to screen reader software.

Further details are shown below.

Non-compliance with the accessibility regulations


Not all form elements have an appropriate label. This doesn’t meet WCAG 2.1 success criterion x.x.x.

Certain ARIA tags on some pages are not valid. This does not meet WCAG 2.1 success criterion x.x.x.

Coursework feedback

Where a marker has provided annotated feedback to a student submission, the coursework feedback PDF that is automatically created and included in the feedback download will not be fully accessible to screen reader software. Please speak to your teaching team if you need your feedback to be customised in a specific way.

A complete and comprehensive list of all known accessibility issues in Moodle can be found on the Moodle software tracking webpage.

We have assessed these issues and are working with the software community and Moodle developers to continue to make improvements. We plan to fix the issues with text for all new content added after 23 September 2019.

Content that isn't within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so that they are accessible to a screen reader.

This doesn’t meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, but if you have problems accessing the information you need from any document published on the intranet/portal please get in touch and we will do our best to provide it in an alternative format.

All new PDFs or Word documents we publish after 23 September 2019 will meet accessibility standards.

Recorded video

Some of our recorded videos do not have captions. From September 2020 all recorded videos made available via Moodle will be captioned.

Live video

Most of our live video streams will not have captions. Where possible we will encourage presenters to use live captions and subtitles, but we don’t plan to enforce the addition of captions to all live video streams at this stage. Adding captions to live video is exempt from the accessibility regulations.

How we tested Moodle

Moodle was last tested in May 2019. The test was carried out by Lancaster University using a variety of tools including Wave and Google Lighthouse.

The ISS e-Learning team reviewed known issues from the Moodle Software Development Tracker and each page of a test site was tested with the automated WCAG 2.1 Moodle plugin AXE.

We tested:

  • The main site available at
  • Related external services accessed through our site, including Turnitin, Lecture Capture, Zoom video conferencing tools and Planet eStream video streaming.

Plans for improvement

This statement was prepared on 19th August 2019. It was last updated on 19th August 2019.

We aim to ensure that all new content published on Moodle after 23 September 2019 adheres to accessibility standards.

Captions on recorded content will be available on all video from September 2020.

We will encourage presenters to use live captions on live video streams, but this will not be possible in all cases.

Contacting us for help

What to do if you can’t access parts of this website / service

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you should contact your lecturer in the first instance.

Reporting accessibility problems with this website / service

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us via our Online Help Centre.

What to do if your problem isn't dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.