Moodle accessibility statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the 'What isn't accessible' section below.

What is accessible

We want as many people as possible to be able to use Moodle. You should be able to:

  • change colours and contrast levels using the accessibility menu
  • access advice on making text larger from the accessibility menu
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the virtual learning environment using just a keyboard
  • navigate most of the virtual learning environment using speech recognition software
  • listen to most of the virtual learning environment using a screen reader

We also try to make the content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What isn't accessible

We know some of the content within Moodle isn’t fully accessible:

  • Live video streams and most recorded videos may have poor quality or missing captions.
  • There are documents stored on Moodle (such as PDFs, spreadsheets, word documents or presentations) that may not be fully accessible, for example, to screen reader software or keyboard-only access.
  • Some courses may be hard to navigate.
  • You cannot modify the line height or spacing of text.
  • In places the contrast between colours may not be accessible.
  • Tool tips will not be read out by screen reader software.
  • In some parts of Moodle, ARIA labels and headings are missing.
  • The PDF created in the feedback download is not fully accessible to screen reader software.

Further details are shown below.

Non-compliance with the accessibility regulations


Certain ARIA labels are not valid. This doesn’t meet WCAG 2.1 success criterion 2.4.6.

Certain buttons include text without an accessible label, alternative text or ARIA label in the visible text. This doesn’t meet WCAG 2.1 success criterion 2.5.3.

It is not possible for users to modify text spacing or line height. This doesn’t meet WCAG 2.1 success criterion 1.4.12.

There is no text indicating the purpose of the accessibility menu, help, private files, or favourite star icons. This doesn’t meet WCAG 2.1 success criterion 1.1.1.

Coursework feedback

When a marker has provided annotated feedback to a student submission, the PDF that is automatically created and included in the feedback download will not be fully accessible to screen reader software. Please speak to your teaching team before you submit if you need your feedback to be customised in a specific way.

Content that isn't within the scope of the accessibility regulations

PDFs and other documents

Individuals uploading content to Moodle are responsible for making documents accessible for the widest possible range of users.

Older PDFs, PowerPoint presentations and Word documents uploaded into the system are unlikely to meet accessibility standards. For example, they may not be marked up so they’re accessible to a screen reader, may lack headings, or other navigation aids. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

We are working on methods to analyse the quality of content, where feasible. We are evaluating commercial systems that will assist content creators.

Our aim is to make PDFs, PowerPoint presentations and Word documents published after 23rd September 2019 meet WCAG 2.1 success criteria.

A complete and comprehensive list of all known accessibility issues in Moodle can be found on the Moodle software tracking webpage.

We have assessed these issues and are working with the software community and Moodle developers to continue to make improvements. We plan to fix the issues with text for all new content added after 23rd September 2019.

Images, video and audio

Some of our recorded videos do not have captions. This does not meet WCAG 2.1. success criterion 1.2.4.

Most of our live video streams will not have captions. Where possible we will encourage presenters to use live captions and subtitles, but we don’t plan to enforce the addition of captions to all live video streams at this stage. Adding captions to live video is exempt from the accessibility regulations.

How we tested Moodle

Moodle was last tested in May 2019. The test was carried out using Assistive Technologies and auditing a sample of key Moodle pages using accessibility assessment tools including Wave and Google Lighthouse.

The e-Learning team in ISS reviewed known issues from the Moodle Software Development Tracker and each page of a test site was tested with the automated WCAG 2.1 Chrome plugin AXE.

We tested:

  • The main Moodle site.
  • Related external services accessed through our site, including Turnitin, Lecture Capture, Zoom video conferencing tools and Planet eStream video streaming.

Plans for improvement

We have identified a series of improvements:

  • To ARIA labels
  • Colour contrast
  • Consistent design across courses

We anticipate making these improvements to Moodle not later than August 2020 when a new version of Moodle will be launched.


  • We are evaluating accessibility tools that integrate with Moodle and enable content creators to determine the accessibility of their content and providing alternate formats.
  • At regular intervals the e-Learning team in ISS monitor improvements to Moodle core code, and plugins released by third party developers.
  • Captions on recorded content will be available on all video from September 2020.

We are aware that some content uploaded by teaching teams will not meet WCAG 2.1 AA standards. The University is working on methods to analyse and update content and provides online and taught training for academic staff in how to make their resources accessible.

This statement was prepared on 19th August 2019. It was last updated on 18th October 2019.

Contacting us for help

What to do if you can’t access parts of Moodle

If you need course content in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille, you should contact your lecturer in the first instance. Please speak to your teaching team if you need your coursework feedback to be customised in a specific way.

Reporting accessibility problems with Moodle

We’re always looking to improve the accessibility of Moodle. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

If your problem is:

  • A technical/system problem with Moodle, an accessibility related query or feedback, contact us via our Online Help Centre (current students and staff only) or by phone.
  • A problem relating to content in Moodle, please contact your lecturer in the first instance.

Further support for disabled students

If you are a disabled student, the Disability Service may be able to assist you with matters related to accessibility and support in your studies.

What to do if your problem isn't dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.