Vulnerable Caller Initiative - Security Lancaster Seminar Series

Thursday 25 October 2018, 1:00pm to 2:00pm


Infolab D55 - View Map

Open to

Alumni, Postgraduates, Staff, Undergraduates


Free to attend - registration required

Registration Info

The Seminar Series is open to all, so please feel free to drop in on the day, join the seminar and meet with Christina & Christy after with tea, coffee and biscuits. For catering purposes, please register your attendance by emailing

Event Details

Insp Christina Shorrock & Christy Frampton of Lancashire Constabulary, along with Prof Stuart Kirby, join us for our October Seminar Series, talking about their Vulnerable Caller Initiative.

Only 17% of calls to the UK police relate to crime and, of the remainder, those calls relating to public safety and welfare are rising significantly. The police are increasingly being viewed as an accessible service, providing wider social support, and being free at the point of access.

This study analyses and looks at new methods to respond to 1,546 high intensive callers, who made multiple requests for police help (one of whom called the police 94 times in a month). This study shows how members of an ‘Early Action Team’ analysed individual vulnerability and need, as well as how multi-agency responses were tailored to this need. An impact evaluation found that calls were reduced by 26% and police deployments by 6%. The study will also show the factors aligned with successful intervention.

Christina Shorrock

Christina joined Lancashire Constabulary in 1997 and has performed a variety of roles across the Constabulary, both operational and partnership based. She is a Police Inspector currently working on the strategic Early Action team. This involves negotiating and influencing partners across a wide range of public services and specifically building productive relationships with strategic individuals in partner agencies, which is absolutely vital to the overall delivery of the Early Action agenda and Public Service Lancashire.

Christy Frampton

Christy is a Force Intelligence Analyst who joined the constabulary in 2008 and has completed a number of analytical roles from Community Safety Partnership Analyst and Early Action Analyst. Her roles have required effective partnership working, advanced analytical abilities and proven project management skills. Christy recently has been the working closely with the local university evaluation team (UCLAN) for the evaluation of the Early Action Projects undertaken by the Lancashire Police. This successful partnership has led to a greater understanding of the projects and processes and is integral to the future of the force to ensure success in the Early Action agenda going forward.

Prof Stuart Kirby

Stuart Kirby is Professor of policing and criminal investigation works within the University of Central Lancashire (UK). His academic interests surround crime reduction, organised crime and policing. He acts as academic advisor to Her Majesties Inspector of Constabulary and National Police Chiefs Council (Crime), having advised and presented to police agencies in North America, China, India, UAE, and Europe. Prior to academia he served with the Lancashire Constabulary, retiring as Detective Chief Superintendent in command of the HQ Specialist Crime & Operations Division. During his police career he commanded many overt and covert policing operations and acted as a hostage negotiator, senior investigating officer, and stadium commander. He continues to act as a UK Behavioural Investigator Advisor (Offender Profiler).

Contact Details

Name Paul Bennett

Telephone number

+44 1524 595186