Report a Fault

Advanced Notice - Planned Upgrade

Report-a-Fault will be unavailable for a planned upgrade from 9.00am on Tuesday 17 November until the end of Wednesday 18 November. During this time, faults cannot be reported through Report-a-Fault in iLancaster or the Facilities website. Instead, please email facilities.helpdesk@lancaster.ac.uk or call 01524 593333.

We apologise for the inconvenience.

  • Building Fabric

    Walls, floors, ceilings, flooring materials, doors & windows, locks & closers, roofing, roof leaks, furniture repairs, signage, keys.

  • Cleaning

    Any cleaning issues - internal or external; including room clean requests, carpet cleaning or litter picking.

  • Drainage

    Blockages on sanitary fittings i.e. shower trays, sinks, baths, WC’s; external drains & flooding.

  • Electrical

    Internal & external electricals: supply, lighting, sockets, heating/boilers, fire alarms, lifts.

  • Electrical Appliances

    Any faults applicable to electrical appliances supplied by LU, includes Portable Appliance Testing (labels on all tested items).

  • Fire Fighting and Detection

    Fire detection equipment, break glass, extinguishers, blankets, used, damaged, missing.

  • External Areas

    Any grounds issues; including gritting, weeding, paving, roads and power washing.

  • Heating and Ventilation

    Radiators, blown heating, air conditioning, controls, ventilation, grills, filters.

  • Laundrettes

    Cleaning of Laundrettes and information for maintenance and repair.

  • Pest Control

    Report any infestations.

  • Plumbing

    Leaks and damage to sanitary fittings, overflows, water supplies and other plumbing issues.

  • Waste Management

    Any issues relating to internal or external bins, food waste, faults, collections, hand sanitiser refills or litter picking.