People and Organisational Effectiveness

We attract, retain, develop, support and reward our people.

Lancaster staff in the conference room.

At Lancaster University, our People and Organisational Effectiveness (POE) teams consists of a broad and diverse range of inhouse expert colleagues including Payroll and Pensions, Organisational Development, Educational Development, Equality Diversity and Inclusion (EDI), HR Partnering, Employee Relations, Reward Specialists, Global Mobility, Health and Safety, HR Systems as well as our Operational and Strategic HR colleagues.

One of the defining positive characteristics of Lancaster University is its collaborative and cross-disciplinary approach. This is not limited to the work of researchers; it is seen throughout the staff body. Because POE’s work touches every department, faculty, division and all our global campuses we are fundamental to enabling the University’s collective success.

Members in various departments within POE get involved in strategic change management projects across the institution to have a positive impact on our staff community and help deliver our values. For example, Lancaster University’s People and Culture Plan ensures we have the right people, in the right place with the right culture to deliver and achieve the University’s Strategy. This plan is delivered by colleagues across the university.

Colleagues within POE also work collaboratively across the various teams within the division. By doing so, our employees obtain a wider perspective of how their work contributes to that of the whole division, and gain knowledge and experience of other departments. This, combined with our career development support and wealth of opportunities, including support in obtaining various levels of CIPD qualifications, enables our employees huge scope for developing their careers within the people and culture discipline at Lancaster University.

POE division structure

POE is a division of Professional Services. The division comprises 10 specialist teams:

  • Curriculum and Education Development Academy - responsible for the development, evaluation and support of educational practice, and professional and career development of staff teaching on Lancaster University programmes.
  • Equality, Diversity and Inclusion – delivering our commitment to creating a fairer and more inclusive university for all staff, students, visitors and our wider university community.
  • Health and Safety - providing guidance and advice to support departments carrying out work, teaching and research activities.
  • HR Partners – supporting our leadership teams to develop our strategic People and Culture plans.
  • Employee Relations – developing a partnership way of working with our Trade Union colleagues and ensuring compliance through policy and case management.
  • Global Mobility – supporting our international partnerships and overseas working.
  • HR Systems – as well as managing the different systems we rely on for employment details, annual leave booking, recruiting new staff, flexible benefits and annual appraisals, the Systems team play a key role in providing people data and feed into many strategic projects.
  • Organisational Development – developing our people, processes and structures to help achieve organisational effectiveness, embedding our values in everything we do and looking after our employee wellbeing and development.
  • Payroll – ensuring our employees’ salary and pension contributions are correctly paid on time.
  • Reward – creating and managing an attractive package of employee benefits and rewarding and recognising our colleagues for their outstanding contributions at work.

If you are interested in working at Lancaster University, explore the jobs section of our website.

Contact us

People and Organisational Effectiveness

Lancaster University




United Kingdom

+44 (0)1524 510670

Our chartermarks

As an organisation, we have successfully achieved the following chartermarks demonstrating our positive actions to address equality, diversity and inclusion issues.

Athena Swan Bronze Logo

Athena Swan

As well as our institutional Athena Swan Bronze award, Lancaster is very proud to have achieved Athena Swan awards in all our departments or faculties, recognising our commitment to advancing gender equality within higher education and research.

Disability Confident Committed logo

Disability Confident Employer (Level 2)

Lancaster University is a Disability Confident Employer (Level 2). We are committed to actions to improve how we recruit, retain and develop disabled people.

Race Equality Charter

Race Equality Charter

We signed up to the Race Equality Charter to help improve the representation, progression and success of minority ethnic staff and students at Lancaster.

Stonewall Global Diversity Champions


Lancaster University is a proud member of the Stonewall Global Diversity Champions programme. We have achieved a Silver Award as an LGBTQ+ inclusive workplace.

AccessAble logo


We have made significant investments in accessibility improvements at our Lancaster campus.