Find an agent

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Lancaster University agents

Lancaster University holds formal, signed contracts with a number of agents. The organisations listed below are all active, trusted and trained representatives of Lancaster University.

Find an agent
Information for agents

What is a recruitment agent?

A recruitment agent is a company that helps international students find a university that is right for them.

The organisations listed below have been carefully selected and are official Lancaster University representatives. They have been provided with information and guidance on Lancaster University, our entry requirements, available courses as well as the local region. They can advise you throughout your application journey and can help you make an informed decision about studying with us.

Contracted recruitment agents will, in return for their support and guidance, receive a commission-based payment from Lancaster University for every student they support and recruit to the University. This is in line with standard practices globally. 

If you are considering using the services of an agent, we encourage you to read the advice and guidance found in the British Council and British Universities' International Liaison Association (BUILA) student guide to choosing an education agent.

UK Agent Quality Framework

As an institution, we pledge to create and maintain the highest standards of agent management and are committed to the UK Agent Quality Framework, produced in collaboration with British Universities' International Liaison Association (BUILA), Universities UK International (UUKi), the British Council, and the UK Council for International Student Affairs (UKCISA).

As part of our commitment to the Agent Quality Framework we will be actively encouraging all Lancaster University recruitment agents to follow the National Code of Ethical Practice for UK Education to highlight their commitment to a quality experience for applicants.

If you have been contacted by an organisation that claims to be in partnership with Lancaster University but which is not listed on our website please email us to seek further guidance.

How to take action

We acknowledge that occasionally, applicants or students may have reason to question or express concern to Lancaster University about an agent, with whom Lancaster University have an agreement. For instances where this is the case, the University has processes which allow applicants or students to submit a complaint.

All complaints made to the University are handled confidentially in accordance with General Data Protection Regulation (GDPR) and the Data Protection Bill as outlined on the Rights of the Data Subject webpage.

The University will not consider complaints submitted by third parties without the written consent of the applicant.

Applicants

For applicants please contact the International Student Recruitment team.

Please read the Lancaster University Applicant Complaints Policy for International Student Recruitment Agents or Representatives before submitting your complaint.

Current students

Current students should review the Lancaster University Student Complaints Guidelines and Procedure before making a complaint.

In order to make a complaint under the Student Complaints Process, please complete the Complaints online form. You will need your Lancaster University login credentials to access this form.

If you do not have these, or if you are unable to access the form, please contact complaints@lancaster.ac.uk.

Africa

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Australia & New Zealand

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East Asia

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Europe

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Global

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Middle East

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South and Central Asia

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South East Asia

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The Americas

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UK

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Get in touch

If you have any general enquiries or are interested in working with us please contact internationalrecruitment@lancaster.ac.uk