Maintenance technician working under a sink

Residents' Handbook

Maintenance Services

Our maintenance technicians look after the accommodation and respond to any fault reports you make. See section 13 of the Terms and Conditions for more information.

Reporting a fault

You can report any broken or faulty items through the year via Helpdesk on the Facilities website or ‘Fix a Fault’ in the iLancaster mobile app. Alternatively, you can report repairs directly to your Accommodation Manager or Porter, or by calling the Facilities Helpdesk on 01524 593333.

Please be as detailed as possible to help us effectively address it. Emergency repairs such as floods or loss of power can be reported directly to the Porter or Security. These are the only repairs that can be dealt with outside of normal office hours.

In reporting a repair you are consenting to personnel entering your room or flat to assess or carry out the repair. You can ask for proof of identification from any tradesperson and if you wish you can ask for notice to be given of when the repair will be attended to.

Planned maintenance

There are certain planned and routine maintenance tasks in residential areas which the University is obliged to carry out by law, such as checking fire doors and alarms, and water supply and temperature. We will normally give advance notification of any work that requires access to your room via your University email account and endeavour to keep disruption to a minimum.

Vandalism & damage

If you are found to be responsible for any damage - accidental or deliberate - which exceeds reasonable wear and tear, you will be liable to pay for the costs and labour involved in making good the damage. We will also recover the costs of any emergency call-out resulting from carelessness. A comprehensive list of indicative damage charges can be found here.