Professor Linda Hendry

Professor

Research Overview

Supply chain management and modelling, including global sourcing; supplier development; sustainability and ethical issues in this context. Developing workload control systems for make-to-order manufacturing companies offering high levels of product customisation. Investigating the application of Six Sigma quality improvement programmes in manufacturing and service industries.

Coordinating offshored operations in emerging economies: a contingency-based study
Zorzini, M., Stevenson, M., Hendry, L. 07/2014 In: International Journal of Production Economics. 153, p. 323-339. 17 p.
Journal article

The applicability and impact of Enterprise Resource Planning (ERP) systems: results from a mixed method study on Make-To-Order (MTO) companies
Aslan, B., Stevenson, M., Hendry, L. 2014 In: Computers in Industry.
Journal article

Sustainable procurement in HE institutions: the role of local buying
Sayed, M., Hendry, L., Zorzini, M. 2014
Conference paper

Implementing sustainable procurement practices in HE institutions and their supply chains: a case study in the UK
Sayed, M., Hendry, L., Zorzini, M. 2014
Conference paper

Socially responsible sourcing: reviewing the literature and its use of theory
Zorzini, M., Hendry, L., Huq, F., Stevenson, M. 2014 In: International Journal of Operations and Production Management.
Journal article

Social sustainability in the Apparel Supply Chain: an Institutional Theory perspective
Huq, F., Stevenson, M., Zorzini, M., Hendry, L. 2013
Conference paper

Workload control: Successful implementation taking a contingency-based view of production planning & control
Hendry, L., Huang, Y., Stevenson, M. 2013 In: International Journal of Operations and Production Management. 33, 1, p. 69-103. 35 p.
Journal article

Enterprise resource planning systems: An assessment of applicability to make-to-order companies
Aslan, B., Stevenson, M., Hendry, L. 09/2012 In: Computers in Industry. 63, 7, p. 692-705. 14 p.
Journal article

Customer enquiry management in global supply chains: a comparative multi-case study analysis
Zorzini, M., Stevenson, M., Hendry, L. 04/2012 In: European Management Journal. 30, 2, p. 121-140. 20 p.
Journal article

Supplier Development Literature Review and Key Future Research Areas
Ahmed, M., Hendry, L. 2012 In: International Journal of Engineering and Technology Innovation. 2, 4, p. 293-303. 11 p.
Journal article

Supply chain uncertainty: a review and theoretical foundation for future research
Simangunsong, E.S., Hendry, L., Stevenson, M. 2012 In: International Journal of Production Research. 50, 16, p. 4493-4523. 30 p.
Journal article

Supplier Development Literature Review and Key Future Research Areas
Ahmed, M., Hendry, L. 2012 In: Proceedings of the Tenth International Conference on Manufacturing Research (ICMR2012). Birmingham, UK 6 p.
Paper

Sustainable Sourcing: a Plethora of Theories?
Hendry, L., Zorzini, M., Stevenson, M. 2012 In: Proceedings of the P&OM World Conference, 2012 Amsterdam.
Conference contribution

The theory and practice of workload control: A research agenda and implementation strategy
Stevenson, M., Huang, Y., Hendry, L., Soepenberg, E. 06/2011 In: International Journal of Production Economics. 131, 2, p. 689-700. 12 p.
Journal article

A contingency-based approach to the internationalization of operations: a multi-case analysis in Argentina
Zorzini, M., Stevenson, M., Hendry, L. 2011 In: POMS Annual Conference (Reno) - 2011. N/A : unknown
Conference contribution

A contingency-based approach to internationalization: a multi-case study analysis in Argentina
Zorzini, M., Stevenson, M., Hendry, L. 2011 Lancaster University : The Department of Management Science
Working paper

An Assessment of the Applicability of Enterprise Resource Planning Systems to Make-to-Order Companies
Aslan, B., Stevenson, M., Hendry, L. 2011 In: 6th European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS) (Ankara) - 2009.
Conference contribution

Investigating the applicability and impact of enterprise resource planning systems: the effect of production strategy
Aslan, B., Stevenson, M., Hendry, L. 2011 In: 18th European Operations Management Association (EurOMA) Conference (Cambridge) - 2011.
Conference contribution

Workload control and the OM-marketing link in MTO companies: Successful implementation in practice
Hendry, L., Stevenson, M., Huang, Y. 2011
Conference paper

Workload Control: Successful Implementation Taking a Contingency-based View of Production Planning & Control
Hendry, L., Huang, Y., Stevenson, M. 2010 Lancaster University : The Department of Management Science
Working paper

Supply Chain Uncertainty: A Review and Theoretical Foundation for Future Research
Simangunsong, E., Hendry, L., Stevenson, M. 2010 Lancaster University : The Department of Management Science
Working paper

Successful implementation of workload control: results of an action research project
Hendry, L., Stevenson, M., Huang, Y. 2010 In: 16th International Working Seminar on Production Economics (Innsbruck) - 2010. N/A : unknown
Conference contribution

Managing supply chain uncertainty: Emerging ethical issues
Hendry, L., Stevenson, M., Simangunsong, E. 2010 In: 17th European Operations Management Association (EurOMA) Conference (Porto) - 2010. N/A : unknown
Conference contribution

The Theory & Practice of Workload Control: A Research Agenda & Implementation Strategy
Stevenson, M., Huang, Y., Hendry, L., Soepenberg, E. 2010 Lancaster University : The Department of Management Science
Working paper

Approaches to the internationalization of operations: a multi-case study analysis
Zorzini, M., Stevenson, M., Hendry, L. 2010 In: 16th International Working Seminar on Production Economics (Innsbruck) - 2010. N/A : unknown
Conference contribution

Internationalizing operations into emerging economies: a cross-case analysis
Zorzini, M., Stevenson, M., Hendry, L. 2010 In: POMS Annual Conference (Vancouver) - 2010. N/A : unknown
Conference contribution

Product customisation: an empirical study of competitive advantage and repeat business
Hendry, L. 2010 In: International Journal of Production Research. 48, 13, p. 3845-3865. 21 p.
Journal article

Managing supply chain uncertainty: emerging ethical issues
Stevenson, M., Simangunsong, E.S., Hendry, L. 2010 In: 21st Production and Operations Management Society (POMS) Conference (Vancouver).
Conference contribution

Safety and supply issues in the health sector
Hendry, L. 2009 In: 2nd International Workshop on Successful Strategies in Supply Chain Management (Hong Kong) - 2009. N/A : unknown
Conference contribution

Strategic sourcing and supplier selection in the aerospace industry
Hendry, L., Simons, B. 2009 In: Global Challenges and opportunities: The 20th Production and Operations Management Society (POMS) Conference (Florida) - 2009. N/A : unknown
Conference contribution

Using workload control in a supply chain context: an action research project
Huang, Y., Stevenson, M., Hendry, L. 2009 In: 2nd International Workshop on Successful Strategies in Supply Chain Management (Hong Kong) - 2009. N/A : unknown
Conference contribution

An action research project to improve customer responsiveness in a bespoke manufacturing company
Stevenson, M., Hendry, L., Huang, Y. 2009 In: Global Challenges and opportunities: The 20th Production and Operations Management Society (POMS) Conference (Florida) - 2009. N/A : unknown
Conference contribution

The develoment and application of an interactive end-user training tool: part of an implementation strategy for workload control
Stevenson, M., Huang, Y., Hendry, L. 2009 In: Production Planning and Control. 20, 7, p. 622-635. 14 p.
Journal article

A strategic capacity allocation model for a complex supply chain: formulation and solution approach comparison
Li, H., Hendry, L., Teunter, R.H. 2009 In: International Journal of Production Economics. 121, 2, p. 505-518. 14 p.
Journal article

Investigating implementation issues for workload control (WLC): a comparative case study analysis
Hendry, L., Land, M.L., Stevenson, M., Gaalman, G. 03/2008 In: International Journal of Production Economics. 112, 1, p. 452-469. 18 p.
Journal article

Customer enquiry management in a global competitive context: a comparative multi-case analysis
Zorzini, M., Stevenson, M., Hendry, L. 2008 In: 15th International Working Seminar on Production Economics (Austria) - 2008. N/A : unknown
Conference contribution

A Review and Assessment of Enterprise Resource Planning for Make-To-Order Companies
Aslan, B., Stevenson, M., Hendry, L. 2008 Lancaster University : The Department of Management Science
Working paper

Customer enquiry management and product customization: an empirical multi-case study analysis in the Italian capital goods sector
Zorzini, M., Hendry, L., Stevenson, M., Pozzetti, A. 2008 In: International Journal of Operations and Production Management. 28, 12, p. 1186-1218. 33 p.
Journal article

Organisational embedding of a workload control concept: An action research project
Huang, Y., Stevenson, M., Hendry, L. 2008 In: 15th European Operations Management Association (EurOMA) Conference (Groningen) - 2008. N/A : unknown
Conference contribution

Supply chain uncertainty: A framework linking sources, management strategies and performance
Simangunsong, E., Hendry, L., Stevenson, M. 2008 In: 15th European Operations Management Association (EurOMA) Conference (Groningen) - 2008. N/A : unknown
Conference contribution

Developing an implementation strategy for workload control: an action research project
Stevenson, M., Huang, Y., Hendry, L. 2008 In: 3rd World Conference on Production and Operations Management (Tokyo) - 2008. N/A : unknown
Conference contribution

Exploring the Six Sigma phenomenon using multiple case study evidence
Nonthaleerak, P., Hendry, L. 2008 In: International Journal of Operations and Production Management. 28, 3, p. 279-303. 25 p.
Journal article

Customer Enquiry Management in a Global Competitive Context: A Comparative Multi-Case Study Analysis
Zorzini, M., Stevenson, M., Hendry, L. 2008 Lancaster University : The Department of Management Science
Working paper

Customer enquiry management and product customization: An empirical multi-case study analysis in the European capital goods sector
Zorzini, M., Hendry, L., Stevenson, M. 2007 In: 14th European Operations Management Association (EurOMA) Conference (Ankara) - 2007. N/A : unknown
Conference contribution

Implementation issues for workload control: European exploratory empirical research
Hendry, L., Land, M.L., Stevenson, M., Gaalman, G. 2007 In: 14th European Operations Management Association (EurOMA) Conference (Ankara) - 2007. N/A : unknown
Conference contribution

Six sigma action research in Thailand: a comparative study
Nonthaleerak, P., Hendry, L. 2007 In: International Journal of Services Technology and Management. 8, 6, p. 491-511. 21 p.
Journal article

Flexibility and lean manufacturing in customised b2B industries
Stevenson, M., Hendry, L. 2007 In: Control (Journal of the Institute of Operations Management). 33, 1, p. 16-20. 5 p.
Journal article

Improving supply chain integration using a workload control concept and web-functionality
Stevenson, M., Hendry, L. 2007 In: Production Planning and Control. 18, 2, p. 142 - 155. 14 p.
Journal article

Investigating implementation issues for workload control (WLC): a comparative case study analysis
Hendry, L., Land, M.J., Stevenson, M., Gaalman, G. 2007 Lancaster University : The Department of Management Science
Working paper

Aggregate load oriented workload control: a review and a reclassification of a key approach
Stevenson, M., Hendry, L. 12/2006 In: International Journal of Production Economics. 104, 2, p. 676-693. 18 p.
Journal article

Workload control: for effective integration of SME's in the supply chain
Hendry, L. 2006 In: Proceedings of the International Workshop on Successful Strategies in Supply Chain Management - 2006. N/A : unknown
Conference contribution

A strategic capacity allocation model for a complex supply chain: formulation and solution approach comparison
Hendry, L., Li, H., Teunter, R.H. 2006 In: 14th International Working Seminar on Production Economics (Innsbruck) - 2006. N/A : unknown p. 175-189. 15 p.
Conference contribution

Investigating the effectiveness of six sigma training: a multi-case study analysis
Hendry, L. 2006 In: 13th International EurOMA Conference (Glasgow) - 2006. N/A : unknown p. 359-368. 10 p.
Conference contribution

Six Sigma: literature review and key future research areas
Nonthaleerak, P., Hendry, L. 2006 In: International Journal of Six Sigma and Competitive Advantage. 2, 2, p. 105 - 161. 57 p.
Journal article

Investigating implementation issues for workload control: a comparative case study analysis
Stevenson, M., Hendry, L., Land, M.L., Gaalman, G. 2006 In: 14th International Working Seminar on Production Economics (Innsbruck) - 2006. N/A : unknown p. 129-142. 14 p.
Conference contribution

The development of a decision support system (DSS) for workload control (WLC): a case study
Stevenson, M., Hendry, L. 2005 In: Winds of Change: Production and Operations Management Society (POMS) Conference (Chicago) - 2005. N/A : unknown
Conference contribution

A review of production planning and control: the applicability of key concepts to the make-to-order industry
Stevenson, M., Hendry, L., Kingsman, B.G. 2005 In: International Journal of Production Research. 43, 5, p. 869-898. 30 p.
Journal article

Exploring the Six Sigma phenomenon using multiple case study evidence
Nonthaleerak, P., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Improving supply chain integration using a workload control (WLC) concept and web functionality
Stevenson, M., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Six sigma: literature review and key future research areas
Nonthaleerak, P., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Product customisation: an empirical study of competitive advantage and repeat business
Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Process improvement in BAe Systems and the wider aerospace sector
Barker, S.G., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Six sigma implementation and research issues: a literature review and an exploratory study
Nonthaleerak, P., Hendry, L. 2004 In: European Operations Management Association (EurOMA) INSEAD Conference (INSEAD, Fontainebleau, 25 - 26 June ) - 2004. N/A : unknown p. 577-586. 10 p.
Conference contribution

Aggregate load oriented workload control
Stevenson, M., Hendry, L., Kingsman, B.G. 2004 In: 13th International Working Seminar of Production Economics (Innsbruck) - 2004. N/A : unknown p. 399-411. 13 p.
Conference contribution

Aggregate load oriented workload control
Stevenson, M., Hendry, L. 2004 Lancaster University : The Department of Management Science
Working paper

A review of new and established production planning and control (PPC) methods and their applicability to make-to-order (MTO) companies
Stevenson, M., Hendry, L., Kingsman, B.G. 2003 In: One World? One view of Operations Management? EurOMA-POMS Conference, Como, Italy - 2003. N/A : unknown p. 739-748. 10 p. ISBN: 88-86281-78-1.
Conference contribution

Product customisation and competitive advantage: an empirical study
Amaro, G.M., Kingsman, B.G., Spina, G., Hendry, L. 2003 In: One World? One view of Operations Management? EurOMA-POMS Conference, Como, Italy - 2003. N/A : unknown p. 119-128. 10 p. ISBN: 88-86281-78-1.
Conference contribution

The Shen model for MTO SME's: a performance improvement tool
Muda, S., Hendry, L. 2003 In: International Journal of Operations and Production Management. 23, 5, p. 470-486. 17 p.
Journal article

A review of Production Planning and Control (PPC): the applicability of key concepts to the Make to Order (MTO) industry
Stevenson, M., Hendry, L., Kingsman, B.G. 2003 Lancaster University : The Department of Management Science
Working paper

The relative contributions of input and output control on the performance of a workload control system in Make-to-Order companies
Kingsman, B.G., Hendry, L. 2002 In: Production Planning and Control. 13, 7, p. 579-590. 12 p.
Journal article

Change management and process improvement in BAE Systems
Christiansen, J., Kingsman, B.G., Hendry, L., Boer, H., Barker, S.G. 2002 In: 9th International EurOMA Conference "Operations Management and the New Economy" (Denmark) - 2002. N/A : unknown p. 87-98. 12 p.
Conference contribution

Developing a new world class model for small and medium sized make-to-order companies
Muda, S., Hendry, L. 2002 In: International Journal of Production Economics. 78, 3, p. 295-310. 16 p.
Journal article

Proposing a world class manufacturing concept for the make-to-order sector
Muda, S., Hendry, L. 2002 In: International Journal of Production Research. 40, 2, p. 353-373. 21 p.
Journal article

Implementing world class manufacturing engineering within the aerospace industry: a British Aerospace example
Vinelli, A., Spina, G., Filippini, R., Hendry, L., Bartezzaghi, E., Barker, S.G. 1999 In: Managing Operations Networks (Venice, Italy ) - 1999. N/A : unknown p. 837-844. 8 p.
Conference contribution

Competitive advantage, customisation and a new taxonomy for non make-to-stock companies
Amaro, G.M., Kingsman, B.G., Hendry, L. 1999 In: International Journal of Operations and Production Management. 19, 4, p. 349-371. 23 p.
Journal article

The effect of workload control (WLC) on performance in make-to-order companies
Hendry, L., Kingsman, B.G., Cheung, P. 1998 In: Journal of Operations Management. 16, p. 63-75. 13 p.
Journal article

Using DEA to assess NATO burden-sharing
Kim, I., Hendry, L. 1998 In: Journal of the Operational Research Society. 49, 3, p. 228-236. 9 p.
Journal article

Applying world class manufacturing to make-to-order companies: problems and solutions
Hendry, L. 1998 In: International Journal of Operations and Production Management. 18, 11, p. 1089-1100. 12 p.
Journal article

Responding to customer enquiries in make-to-order companies: problems and solutions
Kingsman, B.G., Hendry, L., Mercer, A., De Souza, A. 12/1996 In: International Journal of Production Economics. 46-47, p. 219-231. 13 p.
Journal article

World class in the make-to-order sector
Hendry, L. 1997 In: Managing Enterprises - Stakeholders, Engineering, Logistics and Achievement. London : Professional Engineering Publishing ISBN: 1860580661.
Chapter

Versatile manufacturing companies: an empirical study
Amaro, G.M., Kingsman, B.G., Hendry, L. 1996 In: Manufacturing Strategy: Operations Strategy in Global Context: Papers from the 3rd International Conference of the European Operations Management Association (London) - 1996. N/A : unknown p. 27-32. 6 p.
Conference contribution

Necessary evil or saving grace? - Developing an effective performance measurement system for an OR group
Hendry, L., Stewart, C. 1996 In: OR Insight. 9, 2, p. 35834. 35834 p.
Journal article

A cutting stock and scheduling problem in the copper industry
Hendry, L., Fok, K.K., Shek, K.W. 1996 In: Journal of the Operational Research Society. 47, 1, p. 38-47. 10 p.
Journal article

Seeking a new perspective in burden sharing in NATO beyond the argument of free riding
Kim, I., Hendry, L. 1995 In: Defense Analysis. 11, p. 5-20. 16 p.
Journal article

Implementing bar coding - just jumping on the band wagon
Hucknall, C., Akbar, N., Walker, N., Hendry, L. 1995 In: BPICS Control. N/A : unknown p. 31-35. 5 p.
Conference contribution

Alternative order release mechanisms: a comparison by simulation
Hendry, L., Wong, S.K. 1994 In: International Journal of Production Economics. 32, 12, p. 2827-2842. 16 p.
Journal article

A decision support system for the dynamic planning of customer order intake and capacity resources for make-to-order companies
Wilson, N., Kingsman, B.G., Hendry, L. 1993 In: Advances in Production Management Systems: Proceedings of the IFIP TC5/WG5.7 Fifth International Conference, APMS '93, Athens, Greece, 28-30 September 1993. London, New York and Amsterdam : Elsevier p. 133-141. 9 p. ISBN: 0-444-81598-8.
Chapter

Integrating marketing and production planning in make-to-order companies
Kingsman, B.G., Worden, L., Hendry, L., Mercer, A., Wilson, E. 1993 In: International Journal of Production Economics. 30, p. 53-66. 14 p.
Journal article

Customer enquiry management; part of a hierarchical system to control lead times in make-to-order companies
Hendry, L., Kingsman, B.G. 1993 In: Journal of the Operational Research Society. 44, 1, p. 61-70. 10 p.
Journal article

Production planning for an artist's studio
Hendry, L., Elings, P., Pegg, D. 1992 In: European Journal of Operational Research. 64(1, p. 12-20. 9 p.
Journal article

COPP: a decision support for managing customer enquiries
Hendry, L. 1992 In: International Journal of Operations and Production Management. 12, 11, p. 55-66. 12 p.
Journal article

Dynamic planning of resources for make-to-order companies
Wilson, E., Worden, L., Mercer, A., Kingsman, B.G., Hendry, L. 1992 In: Proceedings of the 8th International Conference on Computer Aided Production Engineering (Edinburgh) - 1992. p. 159-165. 7 p.
Journal article

Manufacturing management in make-to-order companies
Hendry, L. 1991 In: Management Research News. 14, 7/8, p. 69-71. 3 p.
Journal article

Operational Research Tutorial Papers
Eglese, R.W., Hendry, L. 1990 Birmingham : Operational Research Society. ISBN: 0-903440-059.
Book

The structural methodology for managing manufacturing lead times in make-to-order companies
Tatsiopoulos, I.P., Kingsman, B.G., Hendry, L. 1989 In: European Journal of Operational Research. 40, 2, p. 196-209. 14 p.
Journal article

Production planning systems and their applicability to make-to-order companies
Hendry, L., Kingsman, B.G. 1989 In: European Journal of Operational Research. 40, 2, p. 1-15. 15 p.
Journal article

The potential impact of artificial intelligence on the practice of operational research
Hendry, L. 1987 In: European Journal of Operational Research. 28, 2, p. 218-225. 8 p.
Journal article