Professor Linda Hendry

Professor

Research Overview

Supply chain management and modelling, including global sourcing; supplier development; sustainability and ethical issues in this context. Developing workload control systems for make-to-order manufacturing companies offering high levels of product customisation. Investigating the application of Six Sigma quality improvement programmes in manufacturing and service industries.

The applicability and impact of Enterprise Resource Planning (ERP) systems: results from a mixed method study on Make-To-Order (MTO) companies
Aslan, B., Stevenson, M., Hendry, L. 2015 In: Computers in Industry.
Journal article

Socially responsible sourcing: reviewing the literature and its use of theory
Zorzini, M., Hendry, L., Huq, F., Stevenson, M. 2015 In: International Journal of Operations and Production Management. 35, 1
Journal article

Coordinating offshored operations in emerging economies: a contingency-based study
Zorzini, M., Stevenson, M., Hendry, L. 07/2014 In: International Journal of Production Economics. 153, p. 323-339. 17 p.
Journal article

Sustainable procurement in HE institutions: the role of local buying
Sayed, M., Hendry, L., Zorzini, M. 2014
Conference paper

Implementing sustainable procurement practices in HE institutions and their supply chains: a case study in the UK
Sayed, M., Hendry, L., Zorzini, M. 2014
Conference paper

Social sustainability in the Apparel Supply Chain: an Institutional Theory perspective
Huq, F., Stevenson, M., Zorzini, M., Hendry, L. 2013
Conference paper

Workload control: Successful implementation taking a contingency-based view of production planning & control
Hendry, L., Huang, Y., Stevenson, M. 2013 In: International Journal of Operations and Production Management. 33, 1, p. 69-103. 35 p.
Journal article

Enterprise resource planning systems: An assessment of applicability to make-to-order companies
Aslan, B., Stevenson, M., Hendry, L. 09/2012 In: Computers in Industry. 63, 7, p. 692-705. 14 p.
Journal article

Customer enquiry management in global supply chains: a comparative multi-case study analysis
Zorzini, M., Stevenson, M., Hendry, L. 04/2012 In: European Management Journal. 30, 2, p. 121-140. 20 p.
Journal article

Supplier Development Literature Review and Key Future Research Areas
Ahmed, M., Hendry, L. 2012 In: International Journal of Engineering and Technology Innovation. 2, 4, p. 293-303. 11 p.
Journal article

Supply chain uncertainty: a review and theoretical foundation for future research
Simangunsong, E.S., Hendry, L., Stevenson, M. 2012 In: International Journal of Production Research. 50, 16, p. 4493-4523. 30 p.
Journal article

Supplier Development Literature Review and Key Future Research Areas
Ahmed, M., Hendry, L. 2012 In: Proceedings of the Tenth International Conference on Manufacturing Research (ICMR2012). Birmingham, UK 6 p.
Paper

Sustainable Sourcing: a Plethora of Theories?
Hendry, L., Zorzini, M., Stevenson, M. 2012 In: Proceedings of the P&OM World Conference, 2012 Amsterdam.
Conference contribution

The theory and practice of workload control: A research agenda and implementation strategy
Stevenson, M., Huang, Y., Hendry, L., Soepenberg, E. 06/2011 In: International Journal of Production Economics. 131, 2, p. 689-700. 12 p.
Journal article

A contingency-based approach to the internationalization of operations: a multi-case analysis in Argentina
Zorzini, M., Stevenson, M., Hendry, L. 2011 In: POMS Annual Conference (Reno) - 2011. N/A : unknown
Conference contribution

A contingency-based approach to internationalization: a multi-case study analysis in Argentina
Zorzini, M., Stevenson, M., Hendry, L. 2011 Lancaster University : The Department of Management Science
Working paper

An Assessment of the Applicability of Enterprise Resource Planning Systems to Make-to-Order Companies
Aslan, B., Stevenson, M., Hendry, L. 2011 In: 6th European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS) (Ankara) - 2009.
Conference contribution

Investigating the applicability and impact of enterprise resource planning systems: the effect of production strategy
Aslan, B., Stevenson, M., Hendry, L. 2011 In: 18th European Operations Management Association (EurOMA) Conference (Cambridge) - 2011.
Conference contribution

Workload control and the OM-marketing link in MTO companies: Successful implementation in practice
Hendry, L., Stevenson, M., Huang, Y. 2011
Conference paper

Workload Control: Successful Implementation Taking a Contingency-based View of Production Planning & Control
Hendry, L., Huang, Y., Stevenson, M. 2010 Lancaster University : The Department of Management Science
Working paper

Supply Chain Uncertainty: A Review and Theoretical Foundation for Future Research
Simangunsong, E., Hendry, L., Stevenson, M. 2010 Lancaster University : The Department of Management Science
Working paper

Successful implementation of workload control: results of an action research project
Hendry, L., Stevenson, M., Huang, Y. 2010 In: 16th International Working Seminar on Production Economics (Innsbruck) - 2010. N/A : unknown
Conference contribution

Managing supply chain uncertainty: Emerging ethical issues
Hendry, L., Stevenson, M., Simangunsong, E. 2010 In: 17th European Operations Management Association (EurOMA) Conference (Porto) - 2010. N/A : unknown
Conference contribution

The Theory & Practice of Workload Control: A Research Agenda & Implementation Strategy
Stevenson, M., Huang, Y., Hendry, L., Soepenberg, E. 2010 Lancaster University : The Department of Management Science
Working paper

Approaches to the internationalization of operations: a multi-case study analysis
Zorzini, M., Stevenson, M., Hendry, L. 2010 In: 16th International Working Seminar on Production Economics (Innsbruck) - 2010. N/A : unknown
Conference contribution

Internationalizing operations into emerging economies: a cross-case analysis
Zorzini, M., Stevenson, M., Hendry, L. 2010 In: POMS Annual Conference (Vancouver) - 2010. N/A : unknown
Conference contribution

Product customisation: an empirical study of competitive advantage and repeat business
Hendry, L. 2010 In: International Journal of Production Research. 48, 13, p. 3845-3865. 21 p.
Journal article

Managing supply chain uncertainty: emerging ethical issues
Stevenson, M., Simangunsong, E.S., Hendry, L. 2010 In: 21st Production and Operations Management Society (POMS) Conference (Vancouver).
Conference contribution

Safety and supply issues in the health sector
Hendry, L. 2009 In: 2nd International Workshop on Successful Strategies in Supply Chain Management (Hong Kong) - 2009. N/A : unknown
Conference contribution

Strategic sourcing and supplier selection in the aerospace industry
Hendry, L., Simons, B. 2009 In: Global Challenges and opportunities: The 20th Production and Operations Management Society (POMS) Conference (Florida) - 2009. N/A : unknown
Conference contribution

Using workload control in a supply chain context: an action research project
Huang, Y., Stevenson, M., Hendry, L. 2009 In: 2nd International Workshop on Successful Strategies in Supply Chain Management (Hong Kong) - 2009. N/A : unknown
Conference contribution

An action research project to improve customer responsiveness in a bespoke manufacturing company
Stevenson, M., Hendry, L., Huang, Y. 2009 In: Global Challenges and opportunities: The 20th Production and Operations Management Society (POMS) Conference (Florida) - 2009. N/A : unknown
Conference contribution

The develoment and application of an interactive end-user training tool: part of an implementation strategy for workload control
Stevenson, M., Huang, Y., Hendry, L. 2009 In: Production Planning and Control. 20, 7, p. 622-635. 14 p.
Journal article

A strategic capacity allocation model for a complex supply chain: formulation and solution approach comparison
Li, H., Hendry, L., Teunter, R.H. 2009 In: International Journal of Production Economics. 121, 2, p. 505-518. 14 p.
Journal article

Investigating implementation issues for workload control (WLC): a comparative case study analysis
Hendry, L., Land, M.L., Stevenson, M., Gaalman, G. 03/2008 In: International Journal of Production Economics. 112, 1, p. 452-469. 18 p.
Journal article

Customer enquiry management in a global competitive context: a comparative multi-case analysis
Zorzini, M., Stevenson, M., Hendry, L. 2008 In: 15th International Working Seminar on Production Economics (Austria) - 2008. N/A : unknown
Conference contribution

A Review and Assessment of Enterprise Resource Planning for Make-To-Order Companies
Aslan, B., Stevenson, M., Hendry, L. 2008 Lancaster University : The Department of Management Science
Working paper

Customer enquiry management and product customization: an empirical multi-case study analysis in the Italian capital goods sector
Zorzini, M., Hendry, L., Stevenson, M., Pozzetti, A. 2008 In: International Journal of Operations and Production Management. 28, 12, p. 1186-1218. 33 p.
Journal article

Organisational embedding of a workload control concept: An action research project
Huang, Y., Stevenson, M., Hendry, L. 2008 In: 15th European Operations Management Association (EurOMA) Conference (Groningen) - 2008. N/A : unknown
Conference contribution

Supply chain uncertainty: A framework linking sources, management strategies and performance
Simangunsong, E., Hendry, L., Stevenson, M. 2008 In: 15th European Operations Management Association (EurOMA) Conference (Groningen) - 2008. N/A : unknown
Conference contribution

Developing an implementation strategy for workload control: an action research project
Stevenson, M., Huang, Y., Hendry, L. 2008 In: 3rd World Conference on Production and Operations Management (Tokyo) - 2008. N/A : unknown
Conference contribution

Exploring the Six Sigma phenomenon using multiple case study evidence
Nonthaleerak, P., Hendry, L. 2008 In: International Journal of Operations and Production Management. 28, 3, p. 279-303. 25 p.
Journal article

Customer Enquiry Management in a Global Competitive Context: A Comparative Multi-Case Study Analysis
Zorzini, M., Stevenson, M., Hendry, L. 2008 Lancaster University : The Department of Management Science
Working paper

Customer enquiry management and product customization: An empirical multi-case study analysis in the European capital goods sector
Zorzini, M., Hendry, L., Stevenson, M. 2007 In: 14th European Operations Management Association (EurOMA) Conference (Ankara) - 2007. N/A : unknown
Conference contribution

Implementation issues for workload control: European exploratory empirical research
Hendry, L., Land, M.L., Stevenson, M., Gaalman, G. 2007 In: 14th European Operations Management Association (EurOMA) Conference (Ankara) - 2007. N/A : unknown
Conference contribution

Six sigma action research in Thailand: a comparative study
Nonthaleerak, P., Hendry, L. 2007 In: International Journal of Services Technology and Management. 8, 6, p. 491-511. 21 p.
Journal article

Flexibility and lean manufacturing in customised b2B industries
Stevenson, M., Hendry, L. 2007 In: Control (Journal of the Institute of Operations Management). 33, 1, p. 16-20. 5 p.
Journal article

Improving supply chain integration using a workload control concept and web-functionality
Stevenson, M., Hendry, L. 2007 In: Production Planning and Control. 18, 2, p. 142 - 155. 14 p.
Journal article

Investigating implementation issues for workload control (WLC): a comparative case study analysis
Hendry, L., Land, M.J., Stevenson, M., Gaalman, G. 2007 Lancaster University : The Department of Management Science
Working paper

Aggregate load oriented workload control: a review and a reclassification of a key approach
Stevenson, M., Hendry, L. 12/2006 In: International Journal of Production Economics. 104, 2, p. 676-693. 18 p.
Journal article

Workload control: for effective integration of SME's in the supply chain
Hendry, L. 2006 In: Proceedings of the International Workshop on Successful Strategies in Supply Chain Management - 2006. N/A : unknown
Conference contribution

A strategic capacity allocation model for a complex supply chain: formulation and solution approach comparison
Hendry, L., Li, H., Teunter, R.H. 2006 In: 14th International Working Seminar on Production Economics (Innsbruck) - 2006. N/A : unknown p. 175-189. 15 p.
Conference contribution

Investigating the effectiveness of six sigma training: a multi-case study analysis
Hendry, L. 2006 In: 13th International EurOMA Conference (Glasgow) - 2006. N/A : unknown p. 359-368. 10 p.
Conference contribution

Six Sigma: literature review and key future research areas
Nonthaleerak, P., Hendry, L. 2006 In: International Journal of Six Sigma and Competitive Advantage. 2, 2, p. 105 - 161. 57 p.
Journal article

Investigating implementation issues for workload control: a comparative case study analysis
Stevenson, M., Hendry, L., Land, M.L., Gaalman, G. 2006 In: 14th International Working Seminar on Production Economics (Innsbruck) - 2006. N/A : unknown p. 129-142. 14 p.
Conference contribution

The development of a decision support system (DSS) for workload control (WLC): a case study
Stevenson, M., Hendry, L. 2005 In: Winds of Change: Production and Operations Management Society (POMS) Conference (Chicago) - 2005. N/A : unknown
Conference contribution

A review of production planning and control: the applicability of key concepts to the make-to-order industry
Stevenson, M., Hendry, L., Kingsman, B.G. 2005 In: International Journal of Production Research. 43, 5, p. 869-898. 30 p.
Journal article

Exploring the Six Sigma phenomenon using multiple case study evidence
Nonthaleerak, P., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Improving supply chain integration using a workload control (WLC) concept and web functionality
Stevenson, M., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Six sigma: literature review and key future research areas
Nonthaleerak, P., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Product customisation: an empirical study of competitive advantage and repeat business
Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Process improvement in BAe Systems and the wider aerospace sector
Barker, S.G., Hendry, L. 2005 Lancaster University : The Department of Management Science
Working paper

Six sigma implementation and research issues: a literature review and an exploratory study
Nonthaleerak, P., Hendry, L. 2004 In: European Operations Management Association (EurOMA) INSEAD Conference (INSEAD, Fontainebleau, 25 - 26 June ) - 2004. N/A : unknown p. 577-586. 10 p.
Conference contribution

Aggregate load oriented workload control
Stevenson, M., Hendry, L., Kingsman, B.G. 2004 In: 13th International Working Seminar of Production Economics (Innsbruck) - 2004. N/A : unknown p. 399-411. 13 p.
Conference contribution

Aggregate load oriented workload control
Stevenson, M., Hendry, L. 2004 Lancaster University : The Department of Management Science
Working paper

A review of new and established production planning and control (PPC) methods and their applicability to make-to-order (MTO) companies
Stevenson, M., Hendry, L., Kingsman, B.G. 2003 In: One World? One view of Operations Management? EurOMA-POMS Conference, Como, Italy - 2003. N/A : unknown p. 739-748. 10 p. ISBN: 88-86281-78-1.
Conference contribution

Product customisation and competitive advantage: an empirical study
Amaro, G.M., Kingsman, B.G., Spina, G., Hendry, L. 2003 In: One World? One view of Operations Management? EurOMA-POMS Conference, Como, Italy - 2003. N/A : unknown p. 119-128. 10 p. ISBN: 88-86281-78-1.
Conference contribution

The Shen model for MTO SME's: a performance improvement tool
Muda, S., Hendry, L. 2003 In: International Journal of Operations and Production Management. 23, 5, p. 470-486. 17 p.
Journal article

A review of Production Planning and Control (PPC): the applicability of key concepts to the Make to Order (MTO) industry
Stevenson, M., Hendry, L., Kingsman, B.G. 2003 Lancaster University : The Department of Management Science
Working paper

The relative contributions of input and output control on the performance of a workload control system in Make-to-Order companies
Kingsman, B.G., Hendry, L. 2002 In: Production Planning and Control. 13, 7, p. 579-590. 12 p.
Journal article

Change management and process improvement in BAE Systems
Christiansen, J., Kingsman, B.G., Hendry, L., Boer, H., Barker, S.G. 2002 In: 9th International EurOMA Conference "Operations Management and the New Economy" (Denmark) - 2002. N/A : unknown p. 87-98. 12 p.
Conference contribution

Developing a new world class model for small and medium sized make-to-order companies
Muda, S., Hendry, L. 2002 In: International Journal of Production Economics. 78, 3, p. 295-310. 16 p.
Journal article

Proposing a world class manufacturing concept for the make-to-order sector
Muda, S., Hendry, L. 2002 In: International Journal of Production Research. 40, 2, p. 353-373. 21 p.
Journal article

Implementing world class manufacturing engineering within the aerospace industry: a British Aerospace example
Vinelli, A., Spina, G., Filippini, R., Hendry, L., Bartezzaghi, E., Barker, S.G. 1999 In: Managing Operations Networks (Venice, Italy ) - 1999. N/A : unknown p. 837-844. 8 p.
Conference contribution

Competitive advantage, customisation and a new taxonomy for non make-to-stock companies
Amaro, G.M., Kingsman, B.G., Hendry, L. 1999 In: International Journal of Operations and Production Management. 19, 4, p. 349-371. 23 p.
Journal article

The effect of workload control (WLC) on performance in make-to-order companies
Hendry, L., Kingsman, B.G., Cheung, P. 1998 In: Journal of Operations Management. 16, p. 63-75. 13 p.
Journal article

Using DEA to assess NATO burden-sharing
Kim, I., Hendry, L. 1998 In: Journal of the Operational Research Society. 49, 3, p. 228-236. 9 p.
Journal article

Applying world class manufacturing to make-to-order companies: problems and solutions
Hendry, L. 1998 In: International Journal of Operations and Production Management. 18, 11, p. 1089-1100. 12 p.
Journal article

Responding to customer enquiries in make-to-order companies: problems and solutions
Kingsman, B.G., Hendry, L., Mercer, A., De Souza, A. 12/1996 In: International Journal of Production Economics. 46-47, p. 219-231. 13 p.
Journal article

World class in the make-to-order sector
Hendry, L. 1997 In: Managing Enterprises - Stakeholders, Engineering, Logistics and Achievement. London : Professional Engineering Publishing ISBN: 1860580661.
Chapter

Versatile manufacturing companies: an empirical study
Amaro, G.M., Kingsman, B.G., Hendry, L. 1996 In: Manufacturing Strategy: Operations Strategy in Global Context: Papers from the 3rd International Conference of the European Operations Management Association (London) - 1996. N/A : unknown p. 27-32. 6 p.
Conference contribution

Necessary evil or saving grace? - Developing an effective performance measurement system for an OR group
Hendry, L., Stewart, C. 1996 In: OR Insight. 9, 2, p. 35834. 35834 p.
Journal article

A cutting stock and scheduling problem in the copper industry
Hendry, L., Fok, K.K., Shek, K.W. 1996 In: Journal of the Operational Research Society. 47, 1, p. 38-47. 10 p.
Journal article

Seeking a new perspective in burden sharing in NATO beyond the argument of free riding
Kim, I., Hendry, L. 1995 In: Defense Analysis. 11, p. 5-20. 16 p.
Journal article

Implementing bar coding - just jumping on the band wagon
Hucknall, C., Akbar, N., Walker, N., Hendry, L. 1995 In: BPICS Control. N/A : unknown p. 31-35. 5 p.
Conference contribution

Alternative order release mechanisms: a comparison by simulation
Hendry, L., Wong, S.K. 1994 In: International Journal of Production Economics. 32, 12, p. 2827-2842. 16 p.
Journal article

A decision support system for the dynamic planning of customer order intake and capacity resources for make-to-order companies
Wilson, N., Kingsman, B.G., Hendry, L. 1993 In: Advances in Production Management Systems: Proceedings of the IFIP TC5/WG5.7 Fifth International Conference, APMS '93, Athens, Greece, 28-30 September 1993. London, New York and Amsterdam : Elsevier p. 133-141. 9 p. ISBN: 0-444-81598-8.
Chapter

Integrating marketing and production planning in make-to-order companies
Kingsman, B.G., Worden, L., Hendry, L., Mercer, A., Wilson, E. 1993 In: International Journal of Production Economics. 30, p. 53-66. 14 p.
Journal article

Customer enquiry management; part of a hierarchical system to control lead times in make-to-order companies
Hendry, L., Kingsman, B.G. 1993 In: Journal of the Operational Research Society. 44, 1, p. 61-70. 10 p.
Journal article

Production planning for an artist's studio
Hendry, L., Elings, P., Pegg, D. 1992 In: European Journal of Operational Research. 64(1, p. 12-20. 9 p.
Journal article

COPP: a decision support for managing customer enquiries
Hendry, L. 1992 In: International Journal of Operations and Production Management. 12, 11, p. 55-66. 12 p.
Journal article

Dynamic planning of resources for make-to-order companies
Wilson, E., Worden, L., Mercer, A., Kingsman, B.G., Hendry, L. 1992 In: Proceedings of the 8th International Conference on Computer Aided Production Engineering (Edinburgh) - 1992. p. 159-165. 7 p.
Journal article

Manufacturing management in make-to-order companies
Hendry, L. 1991 In: Management Research News. 14, 7/8, p. 69-71. 3 p.
Journal article

Operational Research Tutorial Papers
Eglese, R.W., Hendry, L. 1990 Birmingham : Operational Research Society. ISBN: 0-903440-059.
Book

The structural methodology for managing manufacturing lead times in make-to-order companies
Tatsiopoulos, I.P., Kingsman, B.G., Hendry, L. 1989 In: European Journal of Operational Research. 40, 2, p. 196-209. 14 p.
Journal article

Production planning systems and their applicability to make-to-order companies
Hendry, L., Kingsman, B.G. 1989 In: European Journal of Operational Research. 40, 2, p. 1-15. 15 p.
Journal article

The potential impact of artificial intelligence on the practice of operational research
Hendry, L. 1987 In: European Journal of Operational Research. 28, 2, p. 218-225. 8 p.
Journal article