Professor Angus Laing

Faculty Dean

Profile

Angus Laing was appointed Dean of Lancaster University Management School in October 2015. In addition to his role leading the School, he is the current Chair of the Association of Business Schools.

Professor Laing was previously Dean of Loughborough University’s School of Business and Economics. He has also held posts at University of Glasgow Business School, where he was Head of School, and at the Open University Business School, where he was Director of Research.

As Dean at Loughborough Business School he was responsible for the merging of Business, Economics and Information Sciences into a single School and developing the research base and teaching performance of the School.

Evolving Roles and Structures of Triadic Engagement in Healthcare
Keeling, D.I., Laing, A.W., de Ruyter, K. 27/11/2017 In: Journal of Service Management.
Journal article

Health communities as permissible space: supporting negotiation to challenge asymmetries
Keeling, D.I., Laing, A.W., Newholm, T. 03/2015 In: Psychology and Marketing. 32, 3, p. 303-318. 16 p.
Journal article

Virtual communities come of age: Parallel service, value, and propositions offered in communal online space
Laing, A., Keeling, D., Newholm, T. 23/02/2011 In: Journal of Marketing Management. 27, 3-4, p. 291-315. 25 p.
Journal article

A means-end analysis of consumers' perceptions of virtual world affordances for e-commerce
Tran, M., Minocha, S., Roberts, D., Laing, A., Langdridge, D. 2011 In: Human-Computer Interaction – INTERACT 2011. INTERACT 2011. Lisbon : Springer p. 362-379. 18 p. ISBN: 9783642237737 . Electronic ISBN: 9783642237744.
Chapter

A multidimensional typology of customer relationships: From faltering to affective
Dalziel, N., Harris, F., Laing, A. 2011 In: International Journal of Bank Marketing. 29, 5, p. 398-432. 35 p.
Journal article

Design guidelines for B2C E-commerce in virtual worlds
Tran, M., Minocha, S., Roberts, D., Laing, A., Langdridge, D., NCR, M.R. 2011 In: BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon : BCS Learning and Development Limited p. 441-442. 2 p.
Conference contribution

Investigating affordances of virtual worlds for real world B2C E-commerce
Tran, M., Minocha, S., Roberts, D., Laing, A., Langdridge, D., NCR, M.R. 2011 In: BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon : BCS Learning and Development Limited p. 520-525. 6 p.
Conference contribution

Space for change or changing spaces: Exploiting virtual spaces of consumption
Laing, A., Newholm, T., Hogg, G. 2010 In: Consuming Space. London : Ashgate Publishing Ltd. p. 257-275. 19 p. ISBN: 9780754672296.
Chapter

Contradictory spaces: Negotiating virtual spaces of consumption
Laing, A., Newholm, T., Hogg, G. 2009 In: Journal of Service Management. 20, 2, p. 227-245. 19 p.
Journal article

Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer
Laing, A., Hogg, G., Newholm, T., Keeling, D. 2009 In: The Consumer in Public Services. Bristol : Policy Press p. 77-98. 22 p. ISBN: 9781847421807, 9781847421814. Electronic ISBN: 9781847421821.
Chapter

Re-conceptualising the professional service encounter: information empowered consumers and service relationships
Laing, A.W., Hogg, G. 1/12/2008 In: Journal of Customer Behaviour. 7, 4, p. 333-336. 14 p.
Journal article

Linking products to a cause or affinity group: Does this really make them more attractive to consumers?
Mekonnen, A., Harris, F., Laing, A. 2008 In: European Journal of Marketing. 42, 1-2, p. 135-153. 19 p.
Journal article

Perception and provision of occupational health services in the UK
Lian, P., Laing, A. 10/2007 In: Occupational Medicine. 57, 7, p. 472-479. 8 p.
Journal article

Relationships in the purchasing of business to business professional services: The role of personal relationships
Lian, P., Laing, A. 08/2007 In: Industrial Marketing Management. 36, 6, p. 709-718. 10 p.
Journal article

Family purchase decision making: exploring child influence behaviour
Thomson, E.S., Laing, A.W., McKee, L. 07/2007 In: Journal of Consumer Behaviour. 6, 4, p. 182-202. 21 p.
Journal article

Consumers, channels and communication: Online and offline communication in service consumption
van Dijk, G., Minocha, S., Laing, A. 2007 In: Interacting with Computers. 19, 1, p. 7-19. 13 p.
Journal article

Assumed empowerment: Consuming professional services in the knowledge economy
Newholm, T., Laing, A., Hogg, G. 2006 In: European Journal of Marketing. 40, 9-10, p. 994-1012. 19 p.
Journal article

Multi-channel consumer behavior: Online and offline travel preparations
Van Dijk, G., Minocha, S., Laing, A. 2006 In: CHI EA '06 CHI '06 Extended Abstracts on Human Factors in Computing Systems. New York : ACM p. 1457-1462. 6 p. ISBN: 1595932984.
Conference contribution

Regulating in the information society
Laing, A.W., Newholm, T., Hogg, G. 1/11/2005 In: Consumer Policy Review. 16, 6, p. 122-128. 7 p.
Journal article

Crisis of Confidence: Re-Narrating the Consumer-Professional Discourse
Laing, A.W., Newholm, T., Hogg, G. 2005 In: Advances in Consumer Research. 32, p. 514-521. 8 p.
Journal article

Inter-organisational relationships in professional services: Towards a typology of service relationships
Laing, A., Lian, P. 2005 In: Journal of Financial Services Marketing. 19, 2, p. 114-127. 14 p.
Journal article

The impact of the internet on professional relationships: The case of health care
Laing, A., Hogg, G., Winkelman, D. 2005 In: Service Industries Journal. 25, 5, p. 675-687. 13 p.
Journal article

Public sector purchasing of health services: A comparison with private sector purchasing
Lian, P., Laing, A. 11/2004 In: Journal of Purchasing and Supply Management. 10, 6, p. 247-256. 10 p.
Journal article

Deconstructing Affinity Relationships: Consumers and Affinity Marketing
Laing, A.W., Harris, F., Mekonnen, A. 1/07/2004 In: Journal of Customer Behaviour. 3, 2, p. 215-228. 14 p.
Journal article

Healthcare and the information revolution: Re-configuring the healthcare service encounter
Laing, A., Hogg, G., Winkelman, D. 2004 In: Health Services Management Research. 17, 3, p. 188-199. 12 p.
Journal article

Talking Together: Consumer Communities and Health Care
Hogg, G., Laing, A.W., Newholm, T. 2004 In: Advances in Consumer Research. 31, p. 67-73. 7 p.
Journal article

The role of professional expertise in the purchasing of health services
Lian, P., Laing, A. 2004 In: Health Services Management Research. 17, 2, p. 110-120. 11 p.
Journal article

“The Net Generation”: Children and Young People, the Internet and Online Shopping
Thomson, E.S., Laing, A.W. 1/04/2003 In: Journal of Marketing Management. 19, 3-4, p. 491-512. 22 p.
Journal article

Marketing in the public sector: Towards a typology of public services
Laing, A. 2003 In: Marketing Theory. 3, 4, p. 427-445. 19 p.
Journal article

The professional service encounter in the age of the Internet: An exploratory study
Hogg, G., Laing, A., Winkelman, D. 2003 In: Journal of Financial Services Marketing. 17, 5, p. 476-494. 19 p.
Journal article

Political exhortation, patient expectation and professional execution: Perspectives on the consumerization of health care
Laing, A., Hogg, G. 06/2002 In: British Journal of Management. 13, 2, p. 173-188. 16 p.
Journal article

Predicting a diverse future: Directions and issues in the marketing of services
Laing, A., Lewis, B., Foxall, G., Hogg, G. 1/05/2002 In: European Journal of Marketing. 36, 4, p. 479-494. 16 p.
Journal article

Meeting patient expectations: Healthcare professionals and service re-engineering
Laing, A. 2002 In: Health Services Management Research. 15, 3, p. 165-172. 8 p.
Journal article

Willing Volunteers or Unwilling Conscripts?: Professionals and Marketing in Service Organisations
Laing, A., McKee, L. 1/06/2001 In: Journal of Marketing Management. 17, 5-6, p. 559-575. 17 p.
Journal article

Structuring the marketing function in complex professional service organizations
Laing, A.W., McKee, L. 1/06/2000 In: European Journal of Marketing. 34, 5/6, p. 576-597. 22 p.
Journal article

Inter-Organisational Relationships in Professional Services: Towards a Typology of Inter-Organisational Relationships
Laing, A.W., Lian, P. 2000 Institute for the Study of Business Markets. 30 p.
Commissioned report

The buying centre: Patterns of structure and interaction in primary health care
Laing, A., Cotton, S., Joshi, R., Marnoch, G., McKee, L., Reid, J. 1998 In: Service Industries Journal. 18, 3, p. 20-37. 18 p.
Journal article

Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services
Laing, A.W., Brown, A.J. 10/1997 In: International Journal of Nonprofit and Voluntary Sector Marketing. 2, 4, p. 342-352. 11 p.
Journal article

Patterns of inter-organizational purchasing: Evolution of consortia-based purchasing amongst GP fundholders
Laing, A., Cotton, S. 06/1997 In: European Journal of Purchasing and Supply Management. 3, 2, p. 83-91. 9 p.
Journal article

Matching structure and strategy: Towards a market orientation in health care
Laing, A.W., Galbraith, A. 05/1997 In: International Journal of Nonprofit and Voluntary Sector Marketing. 2, 2, p. 114-124. 11 p.
Journal article

Administration to innovation: the evolving management challenge in primary care
Laing, A., Marnoch, G., McKee, L., Joshi, R., Reid, J. 1997 In: Journal of Management in Medicine . 11, 2, p. 71-87. 17 p.
Journal article

Partnerships in purchasing: Development of consortium-based purchasing among GP fundholders
Laing, A., Cotton, S. 1997 In: Health Services Management Research. 10, 4, p. 245-254. 10 p.
Journal article

Developing a market orientation in the Health Service: a survey of acute NHS Trusts in Scotland
Laing, A., Galbraith, A. 1996 In: Journal of Management in Medicine . 10, 4, p. 24-35. 12 p.
Journal article

Marketing. Kwik off the mark.
Galbraith, A., Laing, A. 1996 In: Health Service Journal. 106, 5494, p. 35. 1 p.
Journal article

Purchasing health care services: Information sources and decisional criteria
Laing, A., Cotton, S. 1996 In: Journal of Marketing Management. 12, 8, p. 719-734. 16 p.
Journal article

Managing capacity and demand in a resource constrained environment: lessons for the NHS?
Laing, A., Shiroyama, C. 1995 In: Journal of Management in Medicine . 9, 5, p. 51-67. 17 p.
Journal article

Strategic marketing in the NHS: Kwik-health NHS Trust
Laing, A., Galbraith, A. 1995 In: Journal of Management in Medicine . 9, 2, p. 6-13. 8 p.
Journal article

The marketing of financial services to independent distributors
Laing, A. 1995 In: Journal of Financial Services Marketing. 9, 4, p. 6-18. 13 p.
Journal article

Towards an understanding of health care purchasing: The purchasing behaviour of general practice fundholders
Laing, A., Cotton, S. 1995 In: Journal of Marketing Management. 11, 6, p. 583-600. 18 p.
Journal article

Distribution of Life Assurance and Investment Products: The Scottish Mutual Life Assurance Industry
Laing, A. 1994 In: International Journal of Bank Marketing. 12, 4, p. 25-31. 7 p.
Journal article